The contact owns a 2014 Ford Escape. While driving approximately 45 mph, the contact's vehicle was involved in a front end collision with another vehicle because the brake pedal failed to function. The failure occurred without warning. A police report was not filed. The vehicle was towed to an unknown dealer, but the cause of the failure could not be diagnosed. The vehicle was not repaired. The vehicle status had not yet been determined. The manufacturer was notified of the failure. The driver sustained minor bruises and scrapes, which did not require medical attention. The failure mileage was approximately 27,000. Updated 06/23/17 *** customer request immediate deletion of complaint.

- Van Nuys, CA, USA