The contact owns a 2014 Ford Escape. The contact stated that the local dealer sent a mobile mechanic to the residence to repair a bushing on the vehicle. The contact stated that the ABS warning light was illuminated. The vehicle was repaired, but the mechanic had forgotten to replace a tubing on the vehicle. The vehicle failed to start, and the contact's husband noticed that the tubing was disconnected. The contact's husband was able to attach the tubing, and the vehicle restarted. While her husband was driving the vehicle and making a turn, the vehicle stopped. The vehicle was restarted after several attempts. The contact stated that the transmission was slipping. Roadside Assistance was contacted and left the parking brake activated during towing. The vehicle was towed to the local dealer and several DTC were retrieved. The vehicle was not diagnosed or repaired. The contact called the customer service at the manufacturer, but no assistance was provided. The vehicle was taken to an independent mechanic who discovered an failure with the muffler. The failure mileage was approximately 115,000.

- Goose Creek, SC, USA

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 45 MPH, the braking system malfunctioned, and the brake pedal was very hard while pressed. The contact stated that the vehicle failed to slow or stop as needed. The contact used the parking brake to slow and eventually stop the vehicle. The vehicle was later towed to the local mechanic who diagnosed that the cam shaft vacuum pump had detached, causing the braking system to fail. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted. The failure mileage was 108,000.

- Middle River, MD, USA

The contact's girlfriend owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the brake pedal was firm while being depressed. The contact had to apply pressure to the brake pedal to stop the vehicle. Additionally, the instrument cluster was inoperable with a blank display. The contact related the instrument cluster failure to NHTSA Campaign Number: 15V406000 (Electrical System) however, the VIN was not included in the recall. The vehicle was taken to an independent mechanic, who diagnosed that the brake master cylinder was leaking fluid and that the brake booster needed to be replaced. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

- Columbia, SC, USA