Torque converter, transmission, warning lights on Thursday, 12/3/20, my daughter returned home and explained that she noticed a whining sound as she turned into our neighborhood. About 2 hours later she started the car for me and I could not distinguish any sounds to be concerned with and told her she would be fine to drive it to her volleyball practice'I said''it doesn't sound like anything that will cause it to die on the side of the road.' Within 10 minutes after leaving called to say the car was losing power and barely moving on a busy city street. She had to coast across oncoming traffic with no power to get to a street where she could wait for me. Ultimately where she was stranded was a dangerous spot to be for other cars turning onto the street because of a wall blocking their view of her vehicle until they made the turn. When I arrived I confirmed that the car was not driveable. Shifting in and out of gears barely generated any movement. It took 20 minutes driving on a residential street at about 3 mph to reach a parking lot (it took one minute to get the car over a slight hump turning into the parking lot) where I left the vehicle overnight until I could have it towed to a Ford dealership. Ford diagnosed the following 'suspect torqueconverter internal failure sent metal through thepump (whine) and through out the rest of thetransmission.' Two repair options new transmission for $5,809.18 or overhaul for $5,181.57. This is a common issue and is dangerous enough to warrant a thorough investigation. Vehicles should not go from running fine to complete failure while driving on busy roadways. Replacing a torque converter is one thing but a failure of a torque converter causing a $5,000+ repair job is another thing. Warning light after failure may also need to be investigated. This vehicle has a record of regular routine maintenance.

- Plano, TX, USA

I own a 2014 Ford Escape it has 101,000 miles on it. The car has been well maintained with all the normal maintenance done at mileage recommended. I was on the interstate in traffic when all the sudden the vehicle just shut off, which left me in the middle of the interstate due to the bumper to bumper traffic. I had the vehicle towed to shop and come to find out the transmission went completely out. Called the Ford dealership and of course the warranty had just expired on it and was told that they weren't aware of this problem with these vehicles and there was nothing they could do about this problem. T this point it was going to cost me over 5K to have everything fixed. Come to find out Ford knew about this problem with this particular year make and model of this vehicle and are pretty much a joke. This problem should be a recall giving the fact I still owed money for this vehicle.

- Norfolk, VA, USA

I was driving on a state highway and the car started slowing down. When I pressed the gas the engine revved but the car had no power. The car stopped in the middle of the road, and when I tried to shift to the "sport" shift it was clear that the transmission would not engage properly. I pushed the car (out of the highway) onto the shoulder and turned the car off. I waited about 15 minutes, started the car and drove it 5 miles home. Once on the way home I had to turn it off for 15 minutes again. It was shifting erratically and was barely able to make it home. When I got home and pulled into the driveway, the "service transmission" light came on. This was the first indication that I was given that there was a problem. This is very dangerous, since the car just died on the highway with no warning. I am very lucky that it was not a busy highway and that I was able to get out of the road quickly. I'm told by the dealership that it is the torque converter and the entire transmission needs to be replaced. This needs to be recalled before somebody gets killed by having this happen on the highway. We should at least get a warning *before* it happens.

- Pittsboro, NC, USA

My car quit working and I have been trying to get it fixed since 10/24. It definitely sounds like the recall issue but Ford is telling me its not. They want to charge me $5500 to fix it but it definitely sounds like a bushing error.

- North Charleston, SC, USA

My 2014 Ford Escape drove fine until my husband drove it to work and was trying to back into a parking spot. The car wouldn't go into reverse. Later that night when he left work the car started shifting rough so had the car towed to prevent more damage. Was told by the dealership that I needed a new transmission at 116,000 miles. So I have been working with Ford to see if they will pay all or at least half. Now 17 months later I have just given up on the run around with the home office for something that should have been a recall for bad parts and just paying for the fix. Either replacement toward planetary disk with solenoid damage. Or new transmission.

- Prattville, AL, USA

I was driving down the road and an "info" light came on saying "transmission fault - service transmission now". then check engine light came on. Took car to a transmission repair company and they said it's a torque converter issue and I need a whole new transmission for $4,500!!!! this car isn't that old and I'm seeing this is a very common issue with 2014 Ford Escapes. In motion on city street.

- Toledo, OH, USA

THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED TO RESPOND WITH THE ACCELERATOR PEDAL DEPRESSED. THERE WAS NO WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AND TEST DRIVEN HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT'S WIFE PLACED THE GEAR SHIFTER IN REVERSE HOWEVER, THE VEHICLE FAILED TO RESPOND. DUE TO THE FAILURE, THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHERE THE MECHANIC DISCOVERED THAT THE TRANSMISSION FLUID WAS BLACK. ADDITIONALLY, METAL FRAGMENTS WERE FOUND WITHIN THE TRANSMISSION FLUID. THE MECHANIC DIAGNOSED THE VEHICLE WITH TRANSMISSION FAILURE. THE VEHICLE WAS THEN TOWED BACK TO THE FIRST INDEPENDENT MECHANIC WHERE THE TRANSMISSION WAS REPLACED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. Failure occurred twice once when the vehicle stopped trying to exit parking space. Vehicle would not move when in reverse. Second failure was at the traffic light car would not move. Consumer stated problem went away and was taken to a dealer for diagnostics which showed burned black transmission and metal fragments were in the transmission pan.

- Roswell, GA, USA

Vehicle has only 78000 miles... stopped to make a left hand turn, and without warning... transmission stopped working. Would not pull at all. Had to push vehicle while in high traffic area..

- Shelby, NC, USA

The contact owns a 2014 Ford Escape. The contact stated that while attempting to drive the vehicle, the gear shifter failed to shift gears. The vehicle was towed to lf donnell, Inc (7955 market St, youngstown, oh 44512), and was diagnosed that the shifter cable needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not under recall. The failure mileage was 93,725.

- Youngstown, OH, USA

Under 100,000 miles and the transmission is inoperable --- roughly $6,000 repair and the base retail is only about $8,200 ---- no warning lights, no prior issues or warning of an issue ---- started power surging in and out of gear range and even stalled the vehicle while in motion before parking ---- would start back up but was very noisy

- Roanoke, VA, USA

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the transmission malfunctioned and the vehicle would not properly accelerate. On several occasions after stopping the vehicle would not move while depressing the accelerator pedal. The vehicle was taken to the local dealer scott peterson motors located at 30 5th ave, belle fourche, sd 57717, to be diagnosed. The contact was informed that the internal clutch inside the transmission failed and gears one thru four were inoperable and the transmission was replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 104,000.

- Belle Fourche, SD, USA

Per Ford diagnosis, transmission shifter cable has degraded over time causing car to remain in neutral, even while gear shifter is located in park position. Car will not sit in park unless parking brake is applied. Found while parking in driveway. Known recall on some 2014 Ford Escapes. This VIN was indicated as not part of the recall, but exhibiting the exact same failure. Reference: 18V471000

- Mentor, OH, USA

Winding noise coming from transmission during driving and while in park, when the transmission hits running temp it starts to lunge and brake randomly without hitting the brake, shift points are not lining up with the correct engine RPM which creates sudden shifting or late shifting. After all of this happened then the 'transmission fault service now' message popped up on the dash. Vehicle was driven on city streets under normal stop and go conditions. 81,639 miles on the odometer currently.

- Ypsilanti, MI, USA

Driving in metro area my car began not moving or what I would call not engaged with the gas pedal. Than it began to run fine, when I stopped at a red light and pushed the gas pedal again the car would not move at all but rolled back a bit until I pressed on the break peddle. Then the next time I pushed the gas it lunged forward, I pulled over at the next parking lot and had it towed to a car shop. They have told me that I need a new transmission.

- Waddy, KY, USA

I've only had the car 2 months and the transmission just went out one today. First it began to not take off as quickly as it should. Two days later it stopped going completely. The date it started was 10/18/2020 it went out 10/22/2020. When I first bought the car I did have issues with it cranking right after I put gas in it but the issue was supposedly fixed.

- Dallas, TX, USA

The contact owns a 2014 Ford Escape. The contact stated while driving 65 mph, the vehicle stalled without warning. The vehicle was not drivable. The vehicle was towed to local dealer gwinnett place Ford located at 3230 satellite blvd, duluth, ga 30096, (404) 418-6877, where it was diagnosed with needing transmission to be replaced. The vehicle was repaired however, the failure recurred. Upon investigation, the contact associated the failure with NHTSA campaign number: 17V209000 (engine and engine cooling) however, the VIN was not included. The contact stated she attempted to contact manufacturer but was unable to speak to a representative. The failure mileage was approximately 120,000.

- Decatur, GA, USA

I was driving and the transmission popped out of gear while driving and then just stopped working and the car was unable to be driven and had to be towed.

- Luttrell, TN, USA

Backing out of a parking space. Shifted transmission into drive. Vehicle continued backing up. Indicator on dash still read reverse. Put vehicle in park. Turned off engine. Vehicle could still roll. Called tow truck. Ford dealer found shift cable broken at trans mount. Installed new shift cable inter lock bushing and cover. I found a recall on that but they tell me my vehicle is not covered under that..

- Cement City, MI, USA

The dealer claimed they fixed the vehicle today. They indicated that the driver side axle was broken. The vehicle was able to free-wheel while in the 'park' position. The issue was not the transmission but the driver side axle / cv joint. Dealer is: Ganley Chrysler Dodge Jeep Ram; 310 broadway ave, bedford, oh 44146

- Independence, OH, USA

Cause of failure is believed to be transmission failure (mileage 96,649). Customer was driving the vehicle (city street; approximately 35mph) and then suddenly the engine started revving (similar to the car being in neutral) and the vehicle speed started to slow down (due to the transmission not providing forward momentum). The vehicle was pulled over to a side street so it could be parked and safely removed from vehicle traffic. The vehicle is being assessed by the dealer we purchased it from (ganley Chrysler Dodge Jeep Ram, 310 broadway ave, bedford, oh 44146). I have read that other owners of 2014 Ford Escapes have had similar problems and concerns with their transmissions. I would like to know if Ford is going to issue a recall regarding this transmission.

- Independence, OH, USA