Transmission failure. I have heard that this is a common problem in the 2014 Ford Escape. The warning only happened while highway driving.

- Salisbury, MA, USA

The contact owns a 2014 Ford Escape. While driving approximately 55 mph, the transmission failed. The contact depressed the accelerator pedal and the rpms increased rapidly. The contact was unable to accelerate beyond 55 mph. The contact pulled the vehicle over to the side of the road and was able to restart the vehicle and drive away. Folsom lake Ford (12755 folsom blvd, folsom, California, (916) 353-2040) diagnosed that the coolant level sensor system was faulty. The dealer also stated that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact referenced NHTSA campaign number: 17V209000 (engine and engine cooling). The failure mileage was 80,853.

- Washington, DC, USA

The contact owns a 2014 Ford Escape. While parking, the vehicle started to roll backwards. The contact had to use the emergency brake to stop the vehicle. On a second occasion, the vehicle rolled again and pinned the contact's friend, who suffered an injured leg. Medical attention was not received. The contact called airport marina Ford (5880 w centinela ave, los angeles, ca 90045, (310) 574-2641) and stated that there was no recall and that the vehicle was not placed in park properly. The manufacturer provided a case number and recommended the vehicle be serviced. The manufacturer stated that the bushing may have detached from the transmission cable and there was no recall. The contact stated that the vehicle had an existing power train warranty for five years or 60,000 miles. The failure mileage was 29,000.

- Santa Monica, CA, USA

I was parked in a large parking lot of a grocery store. When leaving my vehicle was being put into drive, transmission went into reverse and shifter was in park. The key was able to be removed but unable to keep car secure w/O leaving parking brake on. There was no way to crank the car since it was not in park. Car was completely non working. My vehicle had to be left in the parking lot and towed to a dealership for repairs. In sitting in the parking lot, with a non-functioning car waiting for a tow truck, I searched online and found the exact description of what was going on under recall 18S20. Informed the dealership of this when the car was delivered to them. That was the only part that was fixed, since it was the only faulty part. Ford refused to pay for the repairs since, apparently, my car was manufactured at a different plant. Same make, model, etc. Same part, others are paid for, just not mine. Ford was not willing to compensate because the VIN was not in the system for this recall at the time of my repairs. This was a safety issue and lot of wasted time, services and money. If I had known and been informed of this I could have had it fixed prior to a breakdown and would not have had to have my children with me, in a hot car, in a busy parking lot very upset. Unnecessary stress for sure.

- Jefferson, GA, USA

I was driving about 20 mph after accelerating from a stop and the transmission shifted out of drive. I could hear it clunk and feel the car jerk. I stopped and downshifted but nothing happened. I put it in park, turned off the engine. I restarted it, shifted to drive and slowly accelerated. I got about 20 yards and it slipped out of gear again. It wouldn't shift into any gear except park. This was after driving about 100 miles. I had no issues prior to this. No warning lights came on until all of this happened and as I pulled into my driveway a warning came on saying "transmission fault see service station". it has 124,000 miles on it. I've had it for just under 2 years, bought used, and haven't had any issues with the transmission before now. I researched info online and it looks like this is not an isolated problem, but Ford is not recognizing this as an issue. Transmissions should not just break down for no reason, and if they do, Ford should fix the problem.

- Baraboo, WI, USA

The contact owns a 2014 Ford Escape. While driving 40 mph, the accelerator pedal was depressed; however, the vehicle failed to respond. The contact pulled over to side of the roadway, placed the vehicle in park, and the "service now" warning indicator illuminated. The contact attempted to cycle the gear between reverse and drive; however, the vehicle failed to respond. The vehicle was towed to klaben Ford Lincoln of Warren (located at 3853 youngstown rd SE, Warren, oh 44484, (888) 428-3823). The contact was informed that there were metal shavings in the transmission fluid. The contact was informed that the transmission needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 79,200.

- Niles, OH, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 18V471000 (power train). While the vehicle was parked, it rolled down a hill and over a curb. As a result, there was damage to the body and undercarriage of the vehicle. The vehicle was towed to king Ford (2450 E U.S. highway 64 alt, murphy, nc 28906, (828) 837-2121). The contact was informed that the dealer would not be able to assist with having the vehicle repaired. The vehicle was not repaired. The contact stated that she was unable to contact the manufacturer. The failure mileage was unknown.

- Blairsville, GA, USA

The contact owns a 2014 Ford Escape. While driving various speeds, the vehicle would not immediately accelerate when depressing the accelerator pedal. The contact indicated that the failure was intermittent. On several occasions, the "transmission failure" message displayed. The vehicle was taken to an independent mechanic who changed the transmission fluid, but the failure continued. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not notified. The VIN was not available. The failure mileage was 38,000.

- Hometown, IL, USA

Stopped at red light, vehicle would not move when I stepped on the gas- transmission went bad without warning. See attached receipt for work performed

- Catonsville, MD, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle rolled in reverse while the gear shift was in the park position. There were no warning indicators illuminated. The vehicle was taken to gosch Ford hemet (located at 150 carriage cir, hemet, ca 92545, (951) 396-7250) where it was diagnosed that the shift cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The contact was referred to NHTSA. The approximate failure mileage was 88,000.

- Hemet, CA, USA

A dozen times now when we start it up it run real ruff and will lurch, the rpms go up but not mph being gained. I have to pull over and turn it off and restart and it runs fine. We get a message that reads "engine fault service now". when we take it to the dealer they can't fine any errors on when they hook it up to their computer. This has happened multiple times within the last week and over the almost 4 years I've owned the car. I was driving it on a city street and had just backed out of my drive way, other times it's happened has been on city streets shortly after pulling forward, and those times I had not backed up at all prior to it doing it. This morning when it happened I almost had someone rear-end me because my car would not get above 5mph. I had driven about a block from my home before the error message came on and was forced to pull over. Thankfully I wasn't on the highway yet.

- Vermillion, SD, USA

Shifter cable broke. We were unable to shift transmission after pulling vehicle in parking spot. We had to have vehicle towed to repair facility and have shifter cable replaced at a costs of $526.40. We also have another outstanding complaint filed for wiring harness being too short and we had to pay for new splices that our VIN was not covered by a current recall. We ask that NHTSA looking into the status of that complaint for our refund as well as this one that there again appears to be a current recall for, just not for our VIN.

- Fulton, MO, USA

The contact owns a 2014 Ford Escape. While driving 10 mph, the contact depressed the accelerator pedal, but the vehicle would not accelerate. In addition, the transmission system fault indicator illuminated. The vehicle was towed to hennessy Ford Lincoln atlanta (5675 peachtree industrial blvd, atlanta, ga 30341) where it was diagnosed that the automatic transmission would not "pull while hot". the dealer stated that the transmission needed to be replaced. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 86,622.

- Peachtree Corners, GA, USA

The contact owns a 2014 Ford Escape. While driving approximately 30 mph, the vehicle suddenly stopped accelerating forward and also would not drive in reverse. The vehicle was towed to bob thomas Ford (310 w. coliseum blvd, fort wayne, in) where it was diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures, but no assistance was offered. The failure mileage was 111,000.

- Ft. Wayne, IN, USA

The transmission is not working well, the car has no power, between the R and the drive it makes a noise

- Fall River, MA, USA

Shifter cable disconnected from transmission. Vehicle was park and would not move due to cable being disconnected. Towed vehicle to dealer and shifter cable replaced to repair it. Ford says my vehicle not covered under current recall so I was forced to pay for repair. Shame on Ford for not taking care of this properly.

- Hope Valley, RI, USA

Shifter cable bushings. 2014 Ford Escape. NHTSA recall # 18V471. Ford recall # 18S20. Gear shifter moves to park, but does not register on drivers console. Cannot start car car drifts without emergency brake applied. Car had to be towed to dealer. Dealer acknowledged it was the recall issue, but since Ford has not issued the parts yet there are making me pay for the repair until Ford sends out a letter informing consumers that parts are available. I spoke with Ford they told me I had to keep the repair invoice and get reimbursed when parts are available. My question is, if the dealer can fix it, why can't Ford authorize payment, so I do not have to pay out of pocket. If Ford issued a recall and people are already having an issue why don't they just pay to have it fixed. The dealer wants $1000 to fix this. Ford should take responsibility for this.

- Perry Hall, MD, USA

2 active recalls-no timeframe of when it will be remedied. Additionally, vehicle dies when put into D from R. vehicle has 52K miles, well maintained, shell fuel is used. This happens when backing up and putting into drive. Vehicle was in motion.

- Pace, FL, USA

The contact owns a 2014 Ford Escape. While driving approximately 25 mph, the "transmission not in park" warning indicator illuminated. The contact called the manufacturer and scheduled the vehicle to be towed to premier Ford Inc (5001 glenwood rd, brooklyn, NY 11234, 888-381-4515) where the technician stated that they were unaware that the vehicle was being towed. The technician informed the contact that a diagnostic test needed to be performed at the contact's expense. Meanwhile, the contact received notification of NHTSA campaign number: 18V471000 (power train); however, the dealer stated that the parts were not available. The manufacturer was not able to confirm when the parts were to become available. The vehicle was not repaired. The failure mileage was approximately 26,000.

- Brooklyn, NY, USA

The contact owns a 2014 Ford Escape. While backing out of a parking space, a loud noise was heard and the vehicle neither moved nor went into any gear. There was no warning indicator illuminated. The manufacturer was made aware of the failure and informed the contact to have the vehicle towed. The vehicle was towed to gary yeomans Ford Lincoln (1420 N tomoka farms rd, daytona beach, fl 32124, 386-310-2342) where it was diagnosed that the bushing cable fractured and the entire shifter cable bushing system needed to be replaced. The manufacturer was made aware of the failure and informed the contact of NHTSA campaign number: 18V471000 (power train). The manufacturer referred the contact back to the dealer who stated that the recall part was unavailable and referred the contact back to the manufacturer. The contact was then referred to NHTSA. The vehicle was not repaired. The failure mileage was approximately 81,910. VIN tool confirms parts not available.

- Port Orange, FL, USA