10.0

really awful
Crashes / Fires:
11 / 3
Injuries / Deaths:
6 / 0
Average Mileage:
64,691 miles

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« Read the previous 20 complaints

problem #33

Jun 072017

Escape

  • 0 miles
"takata recall"......I stopped by 7-11 atm to get some money and other items...upon returning to my vehicle I noticed it would not start. The dashboard said it was in reverse even though it was in park mode. I spend approximately 3.5 hours on the phone with the Ford Motor Company trying to get some real help. After no success, I went thru three different customer service reps who were not knowledgeable on how to handle a vehicle that was disabled, stuck in reverse and would not start. I ended up calling aaa and had it towed to my own mechanic because I called three Ford dealership stated that it would be at least 2-3 weeks before someone could check out my vehicle. In addition, they were not cooperative in helping me get a rental car either and stated they would not cover the cost of renting a car. My own mechanic who has serviced all my vehicles and there has never been an issue... advised me that the brake cable or something to that effect was broken. I just don't understand how that is possible since I just purchased the vehicle 10/2016. This is the second time in 9 months I've had issues with Ford and their faulty products. April 2017 Ford motors settled with me over my 2013 Ford Focus which was in an out of the shop since March 2015. I've had to go thru numerous agencies to get any real help. I've spoken with my mechanic today and was given an approx estimate of $700 to repair and my car won't be available until next week. In addition, it's costing $170 to rent a car to get back and forth to school and work until Monday. I am looking for Ford to reimburse me for my expenses and cost to repair my vehicle. Or the other alternative is to buy back the vehicle. I will never purchase another vehicle from Ford again.

- San Leandro, CA, USA

problem #32

May 102017

Escape

  • 55,300 miles
My car is having same exact issues as reported in recall #14S17 yet my VIN is not included. My vehicle is currently still in garage, going on 2 weeks now, and they just told me 6 our of 7 parts are covered under my warranty yet 1 part, the wiring assembly ec sensor is not and will be $800 to fix. My vehicle literally would stall while driving and had severe hesitation after I turned it off and back on. How can my vehicle in the same year be experiencing same issues as the recall but not be included in the recall because of my VIN # and now I'm responsible for the $800? we were headed to little Washington, pa and the whole ride up was a hesitation every once in a while while driving down the road. Then at one point the car just stalled while driving. Turned off and back on and at a red light intersection, hit the gas to go and would not move. Turned off and back on and took awhile for the car to go but thankfully we made it home and immediately called Ford and made appt at closest dealer to take it to. 2 weeks later and it is still there. The just called 3 days ago to tell be about the parts and not covered. I then called Ford back and left my cell phone # to contact me back since I was in the office this week and they called and left a message on home phone explaining that part was not covered under warranty. I am not pleased at all with the dealer first off that took so long and lack of communication or Ford for just saying oh well suck it up and pay it. I searched internet and saw this recall that matched my car's experiences to a "T".

- Wellsburg, WV, USA

problem #31

Apr 032017

Escape

  • 71,855 miles
As I was backing out of a parking spot, vehicle became stuck in reverse. Shift arm was stuck in reverse and could not be moved. My foot had to remain pressed down on brake pedal to prevent vehicle from moving farther backward and hitting nearby parked vehicles. Vehicle was turned off to prevent further backward movement, which left vehicle blocking oncoming vehicles moving through lot. Vehicle was towed to dealer. Dealer diagnosed problem as a loose shifter arm bolt. Bolt was tightened.

- White Lake, MI, USA

problem #30

Mar 302017

Escape

  • 0 miles
I just bought the car in March 2017 and we took it on a trip to the beach. Almost there the car started jumping into gear when we took off at the red light. They started getting closer and more harder at each stop so we stopped at a store to check it.theres no dip stick to check the trany with so we thought it might of got hot even though we stopped often. It seemed to help then it started doing it again after some time.we had already paid for the hotel so we went on and stayed with out going many places for fear of not getting back home.on the way home it still did the same but not on the interstate.seems it only did it at stops and starts in towns at lights and stop signs. The Ford company has had my car in the shop since I got back home and ive made the first payment with 2 weeks driving out of it.they say it needs a new transmission, but by the car fax paper it was just replaced a month ago. Its gonna be another month before I get it back, because they have to order it. Just hope I don't have to go through this any more. Love the little SUV, just hate all this trouble I'm having out of

- Bristol, TN, USA

problem #29

Sep 012014

Escape

  • 600 miles
I bought this car brand new, within the first 600 miles I took a trip to northern Michigan ( about 200 mi. ) and the transmission " banged " into 6th gear every time it down shifted to 5th going up any grade and shifted back to 6th, other times when I go to pull out of somewhere it will act like its looking for a gear before I barely start moving, had it back to Ford a number of times, they say its fine... now has 46000 on it, still does it, have called and sent registered letters to Ford, they say buy extended warranty and work with the dealer (lol ).. they just claim they check it and even ask if I thought about trading it in... ya right....what I would like is for them to fix it. Sometimes when I back out of a parking spot and put it in drive, it then too don't go, looks for a gear for a few seconds (you can hear it making noise) then will take off

- Rentz, GA, USA

problem #28

Mar 152017

Escape

  • 105,000 miles
On take off car will not always go into gear and when it does it does not have much power to accelerate leaving for a dangerous driving situation. If the motor is shut off and the "computer" resets it will reset and drive ok for a short time but the problem reappears. Car is now parked until we can figure what is wrong with it. Hate paying for a car that I can't drive.

- Hempstead, TX, USA

problem #27

Jan 022017

Escape 4-cyl

  • Automatic transmission
  • 51,000 miles
The contact owns a 2014 Ford Escape. The contact stated that the vehicle stalled inadvertently while driving and was unable to accelerate. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 51,000...updated 05/05/17

- Grass Valley, CA, USA

problem #26

Dec 152016

Escape

  • 53,000 miles
The car was stopped and then put into 'reverse' where it successfully reversed from a parking lot onto a residential street. When put directly into 'drive' the car continued to reverse. At this point the shifter control cable broke and/or stopped working not allowing the car to be put into any gear other than 'park'. the car was then put into 'park' where it stayed stationary in a compromising position until it could be towed.

- Arlington, VA, USA

problem #25

Oct 132016

Escape

  • 75,000 miles
While driving on the hwy at 72mph on cruise control, the transfer case failed, causing the car to lose gear completely. This caused the rpms to skyrocket and the car to immediately begin slowing down - resulting in significant safety risks associated with surrounding traffic. Unknown what caused the transfer case to fail.

- Palmer, AK, USA

problem #24

Jul 082016

Escape

  • 80,000 miles
The contact owns a 2014 Ford Escape. The contact stated that the vehicle would jolt forward and stall without warning. The contact also stated that the vehicle made an abnormally loud noise when started. The vehicle was taken to the dealer where it was diagnosed that there was an internal transmission issue, but the specifics of the repair could not be provided. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.

- Shawano, WI, USA

problem #23

Oct 062016

Escape

  • 24,000 miles
My mother owns a 2014 Ford Escape with the 1.6L turbocharged ecoboost engine. She notes that the fuel sensors in the car aren't injecting fuel into the engine when she accelerates from a stop, meaning the car will stick in neutral and rev until it kicks back in gear. She notes that this has happened multiple times. We had taken it to keller bros. Ford which is where she purchased it, and they couldn't come up with the problem. So then we went to new holland Ford, and they were able to find the problem. The guy even showed my mom how to reset the fuel sensor. But the problem came back up again. My mom, I, and her boyfriend are at the point where if sometime the car hesitates, and someone hits her, she's going to be killed. Ford, you need to do something about this. I don't want my mother killed. So recall the Escape 1.6L's that have the problem and come up with a solution.

- Leola, PA, USA

problem #22

Sep 262016

Escape

  • 38,500 miles
This happened twice in less than a month. Driving the Ford Escape at lower speeds (less than 40 mph) on a city street during morning traffic hours. Suddenly heard a continuous loud sound on the rear right of car. Vehicle then lost power. Engine shut down. Had to pull to the shoulder and restart the car. Then it worked fine. The dealer could not find any error codes when I took in for service. The air conditioner was on. Outside temperature was around 70F. Not raining.

- Bloomfield Hills, MI, USA

problem #21

Jul 252016

Escape

  • 48,000 miles
The contact owns a 2014 Ford Escape. While driving 60 mph, the transmission blew out and the steering column fractured. The vehicle was taken to be repaired. The manufacturer was made aware of the issue. The failure mileage was 48,000.

- Alameda, CA, USA

problem #20

Feb 052016

Escape

  • 21,000 miles
When driving at highway speeds on cruise control and you push the accelerator to pass another vehicle, when the transmission downshifts it sounds like two manhole covers slamming together with a strong shudder. It does not occur every time. Took it to the dealer and they could not replicate it.

- Saint Augustine, FL, USA

problem #19

Apr 022016

Escape

  • 34,889 miles
Vehicle jerks when shifting from 1st to 2nd and 3rd. On hard accelerations the vehicle will jerk and the transmission shifts into neutral.

- Gaithersburg, MD, USA

problem #18

Apr 042016

Escape

  • 25,000 miles
Engine is revving up to 4000+ rmps before shifting between gears. The shifting slips and the vehicle lurches while shifting, sometimes very rough. Taken into the shop and Ford replaced several parts (torc converter and others). While in the shop suddenly there was an issue with exhaust fumes potentially blowing into the cab making the vehicle unsafe to drive. Fixed the issues and I picked up my car. Now my turbo has no gut, and is slow on the pick up when accelerating. Will be taking back to the shop again.

- Kingsburg, CA, USA

problem #17

Feb 012016

Escape

  • miles
2014 Ford Escape. Consumer writes in regards to safety flaw in vehicle motor push-button off does not automatically go into park as it remains in neutral. The consumer stated he inadvertently turned the motor off, with the gear in neutral. The vehicle then rolled down a slight hill and crashed into a ravine. The vehicle was totaled.

- Williamston, MI, USA

problem #16

Feb 182016

Escape

  • 62,600 miles
Just purchased a certified pre-owned 2014 Ford Escape SE. A yellow check engine light appear. Trouble code P26B7 (dealer specific). It looks like there have been numerous issues with the bypass coolant solenoid or coolant leaks. Also, steering wheel controls only occasionally work.

- Port Republic, MD, USA

problem #15

Sep 012015

Escape

  • 10,000 miles
A few months ago, I had filed a complaint on the 2014 Ford Escape SE 1.6L turbocharged ecoboost with I-4WD my mother currently owns. She had acceleration problems with the car. At a stoplight or whle moving at a decent pace (about 20-40mph), the engine would suddenly rev towards 4000-5000 and not drop into drive. This had concerned me alot. Mom called keller bros. Ford here in lititz, Pennsylvania, and said that she will have to take her car down for a software update. The update fixed everything. No acceleration problems. And since this software update, I've noticed a huge difference. It feels like there is more horses in my mom's car than there was before the update. The update happened 4-6 months ago. I feel much safer knowing that her car won't end her in an accident. She currently has over 16,000 miles, and since that time frame, no "drop-outs" (< as I call them) have happened.

- Leola, PA, USA

problem #14

Mar 102015

Escape

  • 18,000 miles
This is leased. My auto trans. Randomly pops into neutral then kicks into gear, causing a jolt. This happens sometimes not at all, and once three times in one day. I've taken it to the Ford dealer who cannot replicate the problem, but has but a lot of miles on my lease. Last Friday, this almost caused an accident. I have since been on chat with Ford, have called them, have complained regarding nc lemon law, and more, and Ford will not reply at all. My wife is upset that I am even driving the car, and I will not let her drive it. I was taking two friends golfing a few weeks ago and it happened twice, and they both commented, so I have witnesses who felt it. I want a resolution. This has caused to near misses. One when pulling from a parking lot onto a 45 mph road when it stalled for about 50 yards, and last Friday on the highway when it stalled then very abruptly and noisily kicked back into gear. I was willing to get the car fixed, but after having it into the Ford dealer now four times, I just want Ford to get me out of the lease and into another Ford or Lincoln, which I think is a fair resolution, as I will still be paying for a car. I know I cannot drive this one anymore, but currently don't have another option. This happens randomly, always in motion while picking up speed. Usually when the motor is warm or getting there. It can be at 15-20 mph or even on a 70 mph highway. No consistency. It has probably happened 30 or 40 times in the last six months, including the bad one Friday, once on Saturday, twice on Sunday and once today (Tuesday). I am now tracking the incidents.

- Winterville, NC, USA

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