10.0

really awful
Crashes / Fires:
3 / 15
Injuries / Deaths:
3 / 0
Average Mileage:
39,629 miles

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« Read the previous 20 complaints

problem #15

Feb 082015

Escape 4-cyl

  • 12,790 miles
Once again vehicle would not start after being parked for over an hour. Tried several times to start. All dash lights and headlights, radio, windows, etc. Would function, but no indication of ignition when key was turned. Tried both keys to make sure it was not a bad key. Neither key worked. Left car where parked overnight and returned in the morning. Car started. Called dealer and it was suggested that I drive the car in, rather than have it towed in. I did. I left the car at the dealer and was informed later that day that they had been able to verify my compliant. They indicated that it was a build up of resistance in a wire then the engine was hot. It was wrapped and I was assured the I would no longer have the problem. I did some research and found that some 2013-14 Ford Escapes have been recalled for insufficient compression of casing around the wiring, causing exactly the problems I have been having. All the potential problems listed in the recall, short of a possible crash have been experienced to date! my vehicle was manufactured at one of the affected assembly plants during the affected dates. However, the recall indicates 2.0 liter engines. Mine is a 1.6 liter engine. Therefore, dealer said they could not do anything for me and assured me the problem had been solved. I requested that the wiring harness be replaced because I felt unsafe in my vehicle and was afraid that it would stop suddenly and I could crash. I was told that repair was not possible, because my specific VIN was not recalled. I was assured that I should have no further problems. I accepted the return of my vehicle, with the assurance that if it happened again, we would escalate my request for replacement of the wiring harness. The dealer had my car for over a week.

- The Woodlands, TX, USA

problem #14

Feb 022015

Escape

  • 12,698 miles
Vehicle would not start after being parked for approximately one hour. Tried several times to start, headlights and dash lights would illuminate, but there was no indication of any power going to engine to start. No clicking (as with a dead battery - all lights were functioning properly). Waited 10 minutes and it started. Turned it off briefly to go inside to tell shop owner that car had started. Came back out, it would not start again. Tried several times to restart and it would not. Left car where parked and called a tow truck to take car to dealer in the morning. Dealer was unable to recreate the problem and was able to get the car to start each time. I was told that there was nothing they could do and to pick up my car. Which I did.

- The Woodlands, TX, USA

problem #13

Feb 132015

Escape

  • 8,600 miles
Car just exited the highway. Drove approximately a quarter mile and made a right turn. The steering locked up in mid turn. Fortunately there were no cars parked on this particular street or there would have been an accident. Managed to straighten wheel and able to pull in a parking spot. Car's electrical system started shutting down to save battery power. Had car towed to Ford dealer. They say the alternator was weak. Five days after the incident and still waiting for the part. Lost confidence in the product. Car is nine months old.

- Philadelphia, PA, USA

problem #12

May 012014

Escape

  • 100,000 miles
The contact owns a 2014 Ford Escape. The contact stated that the vehicle emitted a burning rubber odor through the vents and caused the odor to penetrate the interior fabric. The vehicle was taken to the dealer for inspection several times, however the dealer stated that the vehicle was new reason why it had the burning rubber odor. The manufacturer was contacted. The vehicle was not repaired. The approximate failure mileage was 100,000.

- Port Saint Lucie, FL, USA

problem #11

Nov 162014

Escape 4-cyl

  • miles
I have filed a complaint under ODI# 10640819 at 3.5 months and now I'm at 7 months and Ford does not have a fix. How are they allowed to extend customers this long and nothing is done to them. What can I do to Ford to get my vehicle repaired" my clock also has been tampered with and some electronics act stupid at times. My Ford dealer says its Ford but who knows" if they do not have a fix then give me a new car that works. Ford is useless and no one cares as they keep saying I'm sorry.

- Harrison, OH, USA

problem #10

Sep 122014

Escape 4-cyl

  • 35,548 miles
Outside temperatures were over 100F. Vehicle cutoff - lost all power and was coasting. Shifted to neutral to restart - which it did. Pulled off the highway called hertz roadside assistance. Vehicle cutoff again while parked. Did not immediately restart. Restarted after about 10 minutes. Vehicle was towed by hertz.

- Portland, OR, USA

problem #9

Oct 182014

Escape 4-cyl

  • 9,500 miles
I was driving along with cruise control on at 73 mph, when I could no longer accelerate, my Escape just died with no warning lights, stall out or anything. Just as if someone turned it off. I had to coast to the side of the road. I waited a few minutes and tried to start it again with no luck. When I turned the key over, it seemed like it wanted to start but was not getting the gas to. I tried 3 more time and finally called Ford roadside assistance and had it towed to the nearest Ford dealership. I am waiting on a reply (with no loaner etc) the reason I buy new is for peace of mind. Not even, 10,000 miles on the car and it brakes? what gives. I have already taken it back to the dealer once (the day after I bought it) because it tries to stall when switching from reverse to drive, but the dealer made some excuse and said to watch and see if it continues. I am just glad that I was within cell phone signal range because I had just not been a few minutes before (scary).

- Borger, TX, USA

problem #8

Aug 272014

Escape

  • 200 miles
The contact owns a 2014 Ford Escape. While driving 30 mph, the vehicle made an abnormal sound and stalled. The contact was able to restart the vehicle, but the failure persisted. The contact turned off the air conditioning to prevent the failure from recurring. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was unavailable. The approximate failure mileage was 200.

- Ballwin, MO, USA

problem #7

May 302014

Escape

  • 5,000 miles
Power steering has gone out in this new vehicle 3 separate occasions. When looked at by a technician, they do not know what is wrong. Been in the shop for over 20 days.

- Omaha, NE, USA

problem #6

Mar 032014

Escape

  • 80 miles
While driving my vehicle it's approach sensor went off. I thought it was due to being in traffic but then it went off on a constant high pitch squeal. It lasted for about 3 minutes then shut off. Then when I was on the hands free telephone device through the Ford consal it went off again and I could not stop the very high pitch squeal and I had to pull off the road and put it in park. Then it happened while sitting at a stop sign. The squeal was so loud I wanted to take the vehicle to Ford and ask for a refund. I could not stop the sound and it sounded like my speakers were on high but I couldn't lower the volume. This was a new vehicle and just drove it off the lot about a month or less. It hasn't happened since.

- Great Falls , MT, USA

problem #5

Jun 142014

Escape 4-cyl

  • 13,000 miles
The wipers stopped working correctly. With the headlights not on, the wipers would work erratically and not efficiently, causing an unsafe drive during rain. Additionally, when the headlights were turned on, the wipers stopped working altogether. Trying to ride home in the dark with no lights, nor wipers functioning correctly caused an unsafe situation. Additionally, the signals and parking lights are dimming and not working properly. The car is presently at the dealer for two days- has not been looked at yet.

- Stony Brook, NY, USA

problem #4

May 092014

Escape 4-cyl

  • 9,600 miles
While driving on highway I accidentally depressed the keyless start-stop button. The engine shut off, power steering and brakes were lost and engine would not restart by pushing start-stop button. I was able to slow car - with other cars close behind- shift gear shift to neutral and apply brake pedal so that start-stop button would restart engine. I have had Ford dealership check keyless start-stop system and they indicate that system works as it should. Start - stop button is located in drivers right knee area and is two inches from similar looking climate control button. Power steering and brakes were lost with engine off and car in motion. I contacted Ford Motor Company and they referred us to the dealership. This is a dangerous design flaw.

- Richmond, VT, USA

problem #3

Nov 012013

Escape 4-cyl

  • 0 miles
The 2014 Ford Escape has a software/hardware bug in which the interior instrument panel dimmer does not retain its manual dimmer settings. After 20-30 minutes with the vehicle powered off, the instrument cluster dimmer setting reverts to maximum brightness automatically. More than an inconvenience, this bug is potentially dangerous. If a driver perceives the instrument cluster to be too bright, the driver must manually dim the instrument panel every time it is dark enough that the exterior lights are required to drive. Ford will not acknowledge the design bug at this time because they do not think it bothers enough customers. I am filing this complaint because if a driver happens to become tired of dimming the instrument panel each night or if they simply forget to dim them one time, they could become unwittingly distracted by the interior brightness and cause a traffic incident. I believe this is a legitimate safety concern and would like to see Ford be encouraged to address it.

- Dallas, TX, USA

problem #2

Sep 072013

Escape 4-cyl

  • 150 miles
The dash lights will not dim automatically as described in the manual as well as from Ford technicians. They are on full bright all the time. An analogy would be like having an oncoming car having its headlights on high beam at night and therefore be blinding. There is a manual override to adjust but this must be done every time the car is started. I talked to a Ford rep and was told, "nothing is perfect, deal with it". the local service department has no knowledge on how to repair it as Ford has yet to issue an advisory. I would think Ford would want its sophisticated cars to work correctly. We will see.

- Oklahoma City, OK, USA

problem #1

Nov 072013

Escape 4-cyl

  • 400 miles
First time (while driving)instrument cluster needles jumped, display read P transmission not in park. Cycle repeated a couple of times then cluster light turned off and needles went to off position. Display only read prnd and mileage. Car taken to dealer ON11-7-13. Cluster replaced by dealer. Picked car up from dealer 11-15-13. Repair worked about four days and same cluster problems returned and became worse. Multiple times cluster would not come on when starting, multiple times (while driving) car beeps and all warning lights turn on display reads service engine & P transmission not in park, cluster goes out while driving, multiple times. Today, cluster won't turn on, cluster display is completely black, heater does not get hot, cannot change vent from defrost to dash, radio won't turn on automatically, display above radio- time is wrong & no temperature reading, rear view camera not working. Car taken to dealer today.

- Sardinia, OH, USA