10.0

really awful
Crashes / Fires:
3 / 14
Injuries / Deaths:
2 / 0
Average Mileage:
40,556 miles

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« Read the previous 20 complaints

problem #31

Apr 052016

Escape

  • miles
On April 5, 2016, my SUV failed to start, so I checked under the hood. The battery had extensive corrosion. I immediately called aaa, and the technician replaved the battery. October 5, 2016, I noticed that my SUV was hesitant to start normally. After inspecting my battery, a small amount of corrosion was again present. Assuming this was more than a simple battery issue, I made an appointment at my local dealership ' brandon Ford in tampa, fl. I explained the technician my recent history with the battery and showed him the pictures. I explicitly informed him that I did not want a 'band-aid fix' for this issue. After his assessment, the technician advised that he would clean the connections and install anti-corrosion pads and that would solve the issue. On December 30 2016, I visited brandon Ford because my vehicle's 'check engine' light had been illuminated, and the SUV was experiencing stuttering while driving both on my residential street and on the highway. A bit of corrosion was present again. The Ford tech called me after diagnosing the problem and explained to me that it was going to be around $400 to fix the issue ' a poor electrical connection ' by replacing the engine harness signal return splices. He also informed me that this was not covered by warranty. Nonetheless, I chose to complete the service. On February 9th, I reached out to Ford customer service to explain my issue. I have attached all correspondence to and from Ford. They do not feel it is a warranty or major safety issue. I wish to have that re-evaluated.

- Brandon, FL, USA

problem #30

Jan 022017

Escape

  • 31,000 miles
Failure of the multiple functional display. The display was flickering and difficult to see for a few weeks, but then all of a sudden one day when I started the car it went completely black and has remained so since that time. I can no longer see the display, which is completely black. This includes the odometer, important indicators, and what gear the car is in. This is a significant safety issue that occurred a couple of months after the car left the warranty period by date (>3 years). With no way to read the odometer, this makes it nearly impossible to sell the vehicle at fair market value. The NHTSA has issued recalls on the multiple functional display for other 2014 Ford Escapes, however my VIN is not included in the recall. I believe my car has the same faulty multiple functional display that the recalled vehicles have.

- Winston Salem, NC, USA

problem #29

Sep 202016

Escape 4WD 4-cyl

  • 100,000 miles
The contact owns a 2014 Ford Escape. While driving 50 mph, the vehicle stalled intermittently without warning. A warning code (P0087) illuminated on the instrument panel, which indicated trouble with the fuel rail. The contact waited thirty seconds and then resumed driving. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump failed. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 15V005000 (fuel system, gasoline). The contact also received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 80,000. VIN tool confirms parts not available. Updated 04/06/17 the consumer stated the manufacturer was contacted about the vehicle stalling. The manufacturer advised the vehicle was not included in a recall; therefore, no assistance was offered. Updated 08/22/2017

- Serven, MD, USA

problem #28

Jul 192014

Escape

  • 8,764 miles
The contact owns a 2014 Ford Escape. The contact stated that the vehicle experienced a loss engine power while being operated at any speed. The check engine and service engine soon warning indicators illuminated. The vehicle was taken to the dealer where it was diagnosed that the vehicle needed a terminal kit and ground wiring installed. The vehicle was repaired, but the failure recurred. The vehicle was taken to the dealer approximately 6-8 times. The contact referenced NHTSA campaign number: 14V495000 (electrical system), but the VIN was not included. The manufacturer was notified. The failure mileage was approximately 8,764.

- Kailua, HI, USA

problem #27

Nov 152016

Escape

  • 44 miles
This car has less than 44 miles and is all breaking down, when the battery when down all electrical parts are not working correctly windows are going up and down with out pushing the button, lights turn on and of by then self's, is just to new to happen all this problem, ha money that they charge (dealer ) is to expensive, and I suppose paid every maintenance for inspection to see if my car is doing ok, last time they inspected and didnt see the battery problem, the missing screw in the container of refrigerant, and low oil level in the brake container. That not have warranty any more, like they know all ready that it will be problem with the electrical part. I think this cars are the worse when they are electricall or to much "technology" I was in los angeles area far awy from home and a place that seem dangerous..... it wasnt safety to be in that place with my broken new car. T this should be a recall to see id electrical are working correctly, this now is going a cost a fortune, ...this is not right, I didnt feel safe since my windows was open, was in the night and near to a liquor store and rehab center. People acting estrange asking for money, could not close my windows

- Garden Grove, CA, USA

problem #26

May 232016

Escape

  • miles
The evaporator temperature sensor does not properly work causing the ac to blow hot air and in the summer that cause people to over heat or pass out from heat exhaustion because the part is not working.

- Alma, AR, USA

problem #25

Jun 082016

Escape

  • miles
The contact owns a 2014 Ford Escape. While backing up the vehicle at 5 mph, the back up sensor failed and the contact crashed into another vehicle. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was driven away by the contact. The VIN and failure mileage were unknown.

- Livonia, MI, USA

problem #24

May 022016

Escape

  • miles
Cpsc: 2014 Ford Escape: Consumer stated the key fob would not work properly after closing the door. The consumer stated the doors could not be opened, by using the handle.

- Palm Bay, FL, USA

problem #23

May 022016

Escape

  • 15,380 miles
Vehicle was started with remote start in driveway. Driver opened front passenger door. Place purse with key on seat and animal carrier with sick pet on front floor. When door was closed all 4 doors locked. Attempts to open the doors were made by 3 separate people with no success. Had to break back window to get in. Cost us $500 for the window. Ford customer service offered no assist with the repair.

- Palm Bay, FL, USA

problem #22

Mar 272016

Escape 4-cyl

  • 46,000 miles
The contact owns a 2014 Ford Escape. While driving 50 mph, the vehicle stalled and the check engine warning light illuminated intermittently. The vehicle was restarted and towed to the dealer where it was diagnosed that the wiring harness had a bad connection. The vehicle was repaired and the turbo charge boost sensor and air sensor were replaced. The manufacturer was not notified of the failure. The failure mileage was 46,000. The VIN was unavailable. Updated 05/20/16

- Bruceton Mills, WV, USA

problem #21

Feb 182016

Escape

  • 62,600 miles
Just purchased a certified pre-owned 2014 Ford Escape SE. A yellow check engine light appear. Trouble code P26B7 (dealer specific). It looks like there have been numerous issues with the bypass coolant solenoid or coolant leaks. Also, steering wheel controls only occasionally work.

- Port Republic, MD, USA

problem #20

Sep 212015

Escape

  • 14,170 miles
The contact owns a 2014 Ford Escape. The contact stated that the vehicle stalled. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated after three days of attempting to unlock the doors, the vehicle would not unlock. The vehicle was taken back to the dealer where it could not be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 14,170.

- Washington, DC, USA

problem #19

Oct 212015

Escape

  • miles
The contact owns a 2014 Ford Escape. While driving 10 mph, the vehicle lost power due to an electrical failure. The vehicle was taken to a dealer to be repaired where it was diagnosed that the BCM connector was disconnected. The manufacturer was made aware of the issue. The failure mileage was 22,000.

- Crestline, CA, USA

problem #18

Aug 152014

Escape

  • 7,439 miles
The contact owns a 2014 Ford Escape. While driving at approximately 65 mph, the vehicle stalled and the battery warning light illuminated. The contact coasted over to the shoulder and was shifted into park. The contact waited for a few minutes and the vehicle restarted. The contact stated that the vehicle was diagnosed at an unknown location where the failure was unable to be duplicated. The failure recurred intermittently. The manufacturer was notified of the failure. The failure mileage was 7,439.

- Ozark, MO, USA

problem #17

Jul 242015

Escape

  • 18,000 miles
Whenever car is on and parked, not moving, or going slower than 20 mph, the air conditioning does not cool and blows extremely hot air into the car. If I am in traffic, at a stop light, getting drive through, or parking the car, it quickly gets dangerously hot. Right now we have 100+ degree days consistently, with my child in the back seat I fear driving my vehicle in this heat as it is known to kill in Texas. My father is an electrician and when I told him he said it looks like an electrical or power problem because he thinks the car idles too low.

- Arlington, TX, USA

problem #16

May 132015

Escape

  • 5,753 miles
"engine fault service now light" came on twice with "hill start assist not available" both times. After stopping at traffic light and stepping on gas pedal, car would not move and gave no indication it had stalled. All normal lights were on. I put car in "park" and restarted. This has happened twice on hills and has died on me four times.

- Cincinnati, OH, USA

problem #15

Feb 082015

Escape 4-cyl

  • 12,790 miles
Once again vehicle would not start after being parked for over an hour. Tried several times to start. All dash lights and headlights, radio, windows, etc. Would function, but no indication of ignition when key was turned. Tried both keys to make sure it was not a bad key. Neither key worked. Left car where parked overnight and returned in the morning. Car started. Called dealer and it was suggested that I drive the car in, rather than have it towed in. I did. I left the car at the dealer and was informed later that day that they had been able to verify my compliant. They indicated that it was a build up of resistance in a wire then the engine was hot. It was wrapped and I was assured the I would no longer have the problem. I did some research and found that some 2013-14 Ford Escapes have been recalled for insufficient compression of casing around the wiring, causing exactly the problems I have been having. All the potential problems listed in the recall, short of a possible crash have been experienced to date! my vehicle was manufactured at one of the affected assembly plants during the affected dates. However, the recall indicates 2.0 liter engines. Mine is a 1.6 liter engine. Therefore, dealer said they could not do anything for me and assured me the problem had been solved. I requested that the wiring harness be replaced because I felt unsafe in my vehicle and was afraid that it would stop suddenly and I could crash. I was told that repair was not possible, because my specific VIN was not recalled. I was assured that I should have no further problems. I accepted the return of my vehicle, with the assurance that if it happened again, we would escalate my request for replacement of the wiring harness. The dealer had my car for over a week.

- The Woodlands, TX, USA

problem #14

Feb 022015

Escape

  • 12,698 miles
Vehicle would not start after being parked for approximately one hour. Tried several times to start, headlights and dash lights would illuminate, but there was no indication of any power going to engine to start. No clicking (as with a dead battery - all lights were functioning properly). Waited 10 minutes and it started. Turned it off briefly to go inside to tell shop owner that car had started. Came back out, it would not start again. Tried several times to restart and it would not. Left car where parked and called a tow truck to take car to dealer in the morning. Dealer was unable to recreate the problem and was able to get the car to start each time. I was told that there was nothing they could do and to pick up my car. Which I did.

- The Woodlands, TX, USA

problem #13

Feb 132015

Escape

  • 8,600 miles
Car just exited the highway. Drove approximately a quarter mile and made a right turn. The steering locked up in mid turn. Fortunately there were no cars parked on this particular street or there would have been an accident. Managed to straighten wheel and able to pull in a parking spot. Car's electrical system started shutting down to save battery power. Had car towed to Ford dealer. They say the alternator was weak. Five days after the incident and still waiting for the part. Lost confidence in the product. Car is nine months old.

- Philadelphia, PA, USA

problem #12

May 012014

Escape

  • 100,000 miles
The contact owns a 2014 Ford Escape. The contact stated that the vehicle emitted a burning rubber odor through the vents and caused the odor to penetrate the interior fabric. The vehicle was taken to the dealer for inspection several times, however the dealer stated that the vehicle was new reason why it had the burning rubber odor. The manufacturer was contacted. The vehicle was not repaired. The approximate failure mileage was 100,000.

- Port Saint Lucie, FL, USA

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