The contact owns a 2014 Ford Escape. The contact stated that while starting the vehicle, the vehicle would idled roughly for 10 minutes or more, and he noticed that a significant amount of white smoke was emitted from the tail pipe. There was no warning light illuminated. Additionally, the contact stated that he had noticed that the vehicle was experiencing abnormal coolant consumption, which required him to add coolant to the vehicle every week. The contact had taken the vehicle to an independent mechanic, where it was diagnosed that there was coolant intrusion in the engine block. The vehicle was not repaired. The contact stated that the failure recurred increasingly, and the vehicle had failed to start. The dealer was not notified of the failure. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 97,000.

- Cuyahoga Falls, OH, USA

The contact's daughter owns a 2014 Ford Escape. The contact stated after her daughter had driven and parked the vehicle, the vehicle started overheating and there was steam coming from the cowl. There was no warning light illuminated. The vehicle was taken to two different independent mechanics, where the vehicle was inspected, but the cause of the failure could not be determined. The coolant bypass was replaced; however, the failure persisted. The vehicle was taken to the dealer, who informed the contact that the failure could be related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the vehicle was not diagnosed nor repaired. Additionally, the contact stated that the front driver's side door failed to close securely. The contact stated that the latch needed to be pushed manually in order to lock the door. The contact related the failure to NHTSA Campaign Number: 20V331000(Latches/Locks/Linkages); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 85,000.

- Dracut, MA, USA

The contact owns a 2014 Ford Escape. The contact stated while the vehicle was idle, there was white smoke coming out of the exhaust pipe. There was no warning light illuminated. The vehicle was taken to the Toyota dealer where it was purchased. The Toyota dealer diagnosed that engine oil was leaking from the valve cover gasket. The dealer replaced the valve cover gasket, the coolant hoses, and the coolant reservoir; however, the failure recurred. The vehicle was taken back to the Toyota dealer, where the engine was replaced; however, the failure persisted, and the engine was replaced a second time. The contact stated that upon taking the vehicle to the Toyota dealer for an oil change, the dealer informed the contact that the Eco booster was leaking. There was no further information provided. The vehicle was not repaired. The local Ford dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 113,154.

- Apollo Beach, FL, USA

The contact owns a 2014 Ford Escape. The contact stated while operating the vehicle with the air conditioner activated with heat selected, the air failed to get warm or hot. The vehicle was taken to an independent mechanic who diagnosed that the failure was due to a faulty engine head gasket caused by a coolant leak into the engine cylinders. The mechanic informed the contact that the engine needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 116,601.

- Anderson, SC, USA

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the vehicle had experienced rough idling and was taken to the local mechanic who diagnosed that engine coolant was present inside cylinder #3. The contact was advised to take the vehicle to the local dealer for service. After retrieving the vehicle, while driving approximately 25 MPH, the message "Engine Overheating" had displayed. Upon inspection it was discovered that there was no coolant inside the reservoir however, there was no visible coolant leaks found. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 74,000.

- Clarks Summit, PA, USA

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the coolant warning light illuminated. The contact then stated that the coolant level was low. Additionally, the contact stated that within two months, she had added coolant to the vehicle twice. The vehicle was then taken to an independent mechanic where the vehicle was given a tune-up and the contact was informed that the timing chain needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into that engine and the engine needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was informed that the cost for the repair would be out of pocket. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.

- Rising Fawn, GA, USA

Our ford escape has been leaking coolant excessively and is experiencing intermittent over-heating of the cylinder head. Ford has a recall for this matter however our local ford dealership refuses to service our vehicle, there are also two other recalls that they are refusing to acknowledge.

- Makawao, HI, USA

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started to run rough. The contact stated that the vehicle was vibrating with smoke coming from the engine compartment. The contact stated that the "low coolant" and check engine warning lights were illuminated. The contact stopped and had the vehicle towed to a local dealer. The dealer diagnosed the vehicle and determined that coolant had intruded into the engine block and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to TSB Number: 19-2346 Coolant Intrusion In Cylinders (Engine and Engine Cooling). The failure mileage was approximately 137,000.

- Waynesboro, VA, USA

The contact owns a 2014 Ford Escape. The contact stated that while attempting to accelerate from a stop light, the vehicle would not immediately respond. The contact stated that the vehicle also hesitated while attempting to accelerate. Additionally, after refilling the coolant reservoir, the coolant reservoir was empty after three days. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 173,000.

- Alanson, MI, USA

The contact owns a 2014 Ford Escape. The contact stated that while stopped at a red light, the message that the engine was overheating was displayed. The contact pulled over and shut off the vehicle to allow the engine to cool down. After waiting several hours, the contact attempted to add coolant to the coolant reservoir; however, the coolant immediately leaked out of the vehicle. Due to the failure, the vehicle was towed to an independent mechanic where a coolant leak failure was confirmed. Upon investigation, the contact discovered NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the recall. The vehicle remained in the possession of the mechanic unrepaired. The failure mileage was approximately 100,000.

- Goose Creek, SC, USA

The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, there was white smoke coming from underneath the hood of the vehicle, and the vehicle would not properly accelerate while depressing the accelerator pedal. The check engine light warning light illuminated, and the low coolant message was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 30,000.

- University Heights, OH, USA

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle hesitated and started sputtering. The check engine warning light started flashing then remained illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was currently at the independent mechanic. An undisclosed dealer and the manufacturer were notified of the failure, but no further assistance was provided. The failure mileage was approximately 55,000.

- Warren, MI, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was consuming an abnormal amount of coolant. The vehicle was taken to the dealer to be serviced. The vehicle was diagnosed with coolant intrusion into the cylinders; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 140,000.

- Floyd, VA, USA

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was running rough. The contact stated that the engine had misfired. The engine warning light was illuminated. The contact stated that the coolant level was low. The vehicle was taken to an independent mechanic who topped off the coolant. The contact also received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate mileage at the time of the failure was 45,000. Parts distribution disconnect.

- El Dorado Hills, CA, USA

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 30 MPH, a message indicating that the coolant level was low was displayed. The check engine warning light was illuminated. The contact stated that she had been adding coolant to the vehicle weekly; however, the failure persisted. Additionally, the contact stated that the vehicle failed to start after several attempts. The contact was able to restart the vehicle; however, the failure recurred intermittently. The vehicle was taken to the dealer, where a heater hose was installed; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that there was coolant intrusion in cylinder #3 and the pistons. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline for assistance. The failure mileage was unknown.

- Connersville, IN, USA

2014 Ford Escape. Consumer writes in regard to NHTSA safety recall 17V-209. The consumer stated while driving an 1.5 hours to the beach back and forth the vehicle stopped accelerating and the vehicle to a Ford dealership. The mechanic stated the entire engine had to be replaced due to a cracked engine and overheating.

- River Edge, NJ, USA

The contact owns a 2014 Ford Escape. The contact stated while exiting a parking lot, the vehicle started overheating with the check engine warning light illuminated. The vehicle was towed to the dealer and the dealer stated that coolant was leaking into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) and referred the contact to the NHTSA Hotline. The failure mileage was 86,000.

- Jefferson City, MO, USA

The contact owns a 2014 Ford Escape. The contact stated that while attempting to operate the heating system, the vent displayed cool air. The contact then stated that she noticed that every three weeks, she had to replace the coolant back into the radiator. No warning lights were illuminated. The vehicle was taken to the dealer where the vehicle had not yet been diagnosed; however, the contact was informed by the dealer that coolant had leaked from an unknown location of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and to contact the NHTSA Hotline. The failure mileage was approximately 110,000.

- Feasterville Trevose, PA, USA

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Upon inspection, the contact determined that cylinder #3 was misfiring. The contact stated that after removing the spark plug, it was discovered that coolant had leaked into cylinder #3. The local mechanic was contacted and informed the contact that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 114,000.

- Negaunee, MI, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle failed to start as needed. While driving at various speeds, the vehicle stalled with unknown warning lights illuminated. The vehicle was taken to the local dealer and an independent mechanic, and the contact was informed that anti-freeze was intruding into the engine. The vehicle was repaired but the failure recurred. The vehicle was taken to the local dealer who provided an unknown diagnosis. The vehicle was not repaired due to parts being backordered. The manufacturer was not contacted. The failure mileage was approximately 86,000.

- Deep River, CT, USA