The contact owns a 2014 Ford Escape. The contact stated while driving 40 MPH, the vehicle briefly jerked and hesitated before returning to normal functionality. The contact stated that the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 128,000.

- Columbus, OH, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was jerking occasionally while shifting gears. The failure occurred while driving at various speeds. The failure occurred approximately 10 times within 6 years. There was no warning light illuminated. The contact had the vehicle towed to the dealer and was informed that the transmission failed due to a fractured and detached torque converter. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.

- Versailles, KY, USA

The contact owns a 2014 Ford Escape. While driving, the vehicle stalled without warning. The contact was able to coast the vehicle to the side of the road and power off the engine. The vehicle was restarted, but failed to drive. The vehicle was towed to an independent mechanic where it was diagnosed that the torque convertor pump seal was leaking dark brown oil with metal fluid inside the engine. The technician informed the contact that the vehicle's sensors would cause the engine to overheat and catch fire. The contact stated that the technician repaired the leak, but the computer sensor was not repaired. The contact called antelope valley Ford (1155 auto mall dr, lancaster, ca 93534, (888) 415-0959) and was informed that the vehicle was not included in a recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 126,000.

- Palmdale, CA, USA

The contact owns a 2014 Ford Escape. While the vehicle was idling and preparing to make a left turn, it stalled without warning. The driver powered off the engine, restarted the vehicle, and was able to drive; however, the failure recurred down the road. The driver was able to drive home at 10 mph. The vehicle was later towed to hardy family Ford (1255 marietta hwy, galls, ga 30157, (770) 445-8891) where the mechanic drove around the parking lot and stated that the torque converter and transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was approximately 106,000.

- Dallas, GA, USA

The contact owns a 2014 Ford Escape. When the contact attempted to start the vehicle, the ignition had to turn the ignition from start to off several times before the vehicle started. Once the contact was able to drive the vehicle, the transmission warning indicator illuminated. While at a stop light, the vehicle suddenly accelerated while the brake pedal was depressed. The contact continued to depress the brake pedal until they were able to gain control and turn off the vehicle. The contact took the vehicle to tom wood Ford (3130 96th street, indianapolis, in 46240, 888-714-6941) where it was diagnosed that the torque converter failed and needed to be replaced. The vehicle was currently at the dealer for repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 119,000. The consumer stated the vehicle went into limp mode once again on 10/6/19.

- Indianapolis, IN, USA