10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 63,053 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V254000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Middletown, DE, USA
The contact owns a 2015 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle lost motive power with the engine revving loudly prior to the vehicle stalling. The contact stated that the transmission warning light was illuminated. The contact had the vehicle towed to her residence where it was observed that after shifting into park(P), the vehicle rolled forward. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was repaired. The contact later researched online and related the roll away failure to NHTSA Campaign Number: 22V413000 (Power Train). Additionally, the vehicle had begun to rev up when the accelerator was depressed however, the vehicle failed to respond. The vehicle had not been taken back to the dealer to be diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 63,000.
- Chicago, IL, USA
Transmission failure. I took the vehicle into a local Ford dealer for a recall on the shifter cable bushing and days later I experienced transmission failure for the first time, while driving. I returned to the dealer to have this checked and they insisted there was no issue with the cable bushing but the problem was inside the transmission. I decided to research issues with the transmission of these vehicles and I have found testimonies of hundreds of people online who have experienced the exact same issue with Ford Escapes of multiple years and the transmissions failing in the midst of driving, putting them in dangerous situations. Others claim to have contacted Ford and they are unwilling to do anything to fix this. I have tried to contact Ford myself and experienced the same response. This is unacceptable and needs to be addressed before serious accidents are caused if they have not been already. Unable to upload an image of the recent service note on this form, not working for some reason.
- Buffalo, NY, USA
I have been trying to schedule an appointment for the following recall. The dealership tells me that Ford does not have a fix for the shifter cable bushing. How long do they have to come up with a fix. Jan 01,2001 Manufacturer Recall Number22S25 NHTSA Recall Number22V254 Recall StatusRecall Incomplete Summary IT MAY BE POSSIBLE THE TRANSMISSION SHIFTER CABLE BUSHING IS DAMAGED OR MISSING.
- Longmont, CO, USA
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The vehicle had previously been serviced at Mac Haik Ford (10333 Katy Fwy, Houston, TX 77024) where the brackets and mounts for the engine and housing and mounts for the transmission were replaced due to rattling sounds coming from underneath the hood while driving. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer advised the contact to file a complaint with the NHTSA. The failure mileage was 154,499.
- San Antonio, TX, USA
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds and then shuddered. The vehicle was towed to an independent mechanic who diagnosed that the transmission was faulty. The vehicle was then towed to a transmission specialist, who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that the VIN was included in NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The failure mileage was approximately 110,000.
- Quincy, MA, USA
The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse, the vehicle failed to move and the gear shifter seized in drive(D). There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V254000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and the contact was informed that parts were on back order. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect. The approximate failure mileage was 150,780.
- Somerville, NJ, USA
I was on my way to work, going about 40 mph, when all of the sudden my car slipped out of gear and a service transmission light came on. I pulled off the road and put the car in park, after that I tried to put the car and drive and it would only go in reverse. There were no warning lights or problems prior to this incident. I had the car towed to my home.
- Perry, MI, USA
The contact owns a 2015 Ford Escape. The contact stated that after reversing at approximately 3 MPH, the vehicle was shifted into drive(D) and the contact depressed the accelerator and the engine started making a loud revving sound. The contact stated that the vehicle failed to move forward. The contact said that the service transmission and check engine warning lights were illuminated. The contact stated that the vehicle was able to accelerate to approximately 30 MPH and driven to a dealer. The dealer diagnosed and determined that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 82,000.
- Grand Junction, CO, USA
Though the vehicle indicated that it was in park, both by the VIC and the shift being all the way in the forward position, the vehicle was still rolling after my daughter turned the vehicle off. This incident nearly caused my 16 year old daughter to hit a fence. It caused her to fear driving for a period of time. I had to have the vehicle towed to Jimmy Granger Ford in Stonewall, Louisiana to have it repaired. They informed me that the vehicle required the transmission cable assembly to be replaced, part number; CJ5Z-7E395-A. The total cost of the repair was, $1075.94. This issue is eerily similar to the issues that are in the recalls of earlier model Ford Escapes and Manufacturer Recall Number 22S43.
- Stonewall, LA, USA
The contact owns a 2015 Ford Escape. The contact stated that while parking the vehicle, the gear shifter was shifted into park(P) however, the intended gear was not recognized, causing the contact to apply the parking brake to park the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the transmission shift cable bushing was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 179,000.
- Amory, MS, USA
The contact owns a 2015 Ford Escape. The contact stated while driving at low speeds, the vehicle lost motive power and stalled. The contact waited for 45 minutes before restarting the vehicle. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to the starter and steering column. The contact received notification of NHTSA Campaign Number: 22V254000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 156,597. Parts distribution disconnect.
- White Plains, MD, USA
The vehicle is showing that it is in Neutral, indicated in the VIC. However, the shifter is all the way up in the park position. Being in neutral, this allowed my daughter to start the vehicle, as soon as it was started, she took her foot off of the break and she rolled her 2015 Ford Escape into our home fence. Now she is terrified. This seems very similar to the 2013-2014 recall. When I checked this vehicles VIN, no recalls are showing required due. Dangerous!
- Stonewall, LA, USA
The contact owns a 2015 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle lost normal transmission functionality. There were no warning lights illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 81,000.
- Evans City, PA, USA
The contact owns a 2015 Ford Escape. The contact stated that upon shifting into drive(D), the vehicle started reversing instead of moving forward. There was no warning light illuminated. The contact turned off and restarted the vehicle then shifted into drive(D) for a second time however, the vehicle slowly moved forward and started to reverse. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 22V254000 (Power Train). The manufacturer referred the contact to NHTSA. The failure mileage was approximately 98,000.
- Hanoverton, OH, USA
The contact owns a 2015 Ford Escape. The contact stated that the gear shifter was not able to shift out of park(P). The vehicle was towed to a dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 22V254000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 131,000.
- Nashville, TN, USA
On 12/29/2020, Angela was driving the 2015 Ford Escape with Mileage at 133926 in Beverly WV on the main street of 219/250 and the Escape suddenly lost power and slowed down to 30mph and the vehicle shuddered and shook. It picked up speed again for about 30 seconds and then lost power again, this continued for about 2 minutes and then the Escape stopped moving in the middle of the highway in front of the Elementary School and the dash stated -??Transmission Fault/Service Now-?? and Angela was suddenly stranded on the busy highway. Her husband Johnie drove his truck to the area where the Escape was setting and engine was still running but had no power to move. He turned the ignition off and restarted the Escape, the message was gone and vehicle ran and moved fine for about 30 seconds and then did the same actions again with shuddering, shaking, lose of power and -??Transmission Fault/Service Now-?? on the dash. The vehicle had to be towed to Elkins Fordland, Inc in Elkins WV. On 12/30/2020 Elkins Fordland ran the diagnostic on the Escape at the cost of $111.30, they observed transmission pump making whinning noise and vehicle wouldn-??t move, recommended new transmission per code (See attached documents and Bills for diagnostic test and replacement of transmission). On 01/01/2021 to 01/15/2021 Elkins Fordland, Inc had the Escape for transmission replacement. The cost to replace the transmission in the 2015 Ford Escape at Mileage 133926 was $5294.10 after tax. This is a Safety Issue due to the no warning of Transmission Fault and the sudden loss of power in the busy highway. The total cost of diagnostic test and replacement of the transmission was; $111.30 diagnostic $5,294.10 transmission Total Cost $5405.40 I have attached copies of the diagnostic and replacement paperwork.
- Beverly, WV, USA
My wife was driving the vehicle and without warning, the vehicle lost power to the drivetrain. Engine was running fine without issue but upon pressing the accelerator, the engine revved but no movement. No warning or noise from the transmission of a pending issue. Proper regular maintenance has been done on the vehicle since ownership on time. Vehicle had to be towed to a repair shop at which time it was diagnosed with failure of the transmission. My wife does a lot of highway driving so luckily it happened in the city close to home and not on the expressway.
- Chicago, IL, USA
The transmission shift cable fell off the transmission shift lever in the engine compartment. The plastic bushing that holds the shift cable in place is worn out or defective. Ford has a replacement part (#DG9Z-7K340-A) and a new cover cap to protect the bushing now. Wondering why this is not a safety recall. The linkage fell off while my wife was parking the vehicle in sub-zero weather. She had the shifter in park, but the vehicle was actually in neutral or reverse. The vehicles engine could be started or stopped, would not drive, but could roll. Luckily it was on level ground when it happened. Ford has the same problem on earlier year models but not on our model year. The Ford dealer told me that there were no recalls or TSBs for my VIN model.
- New Hope, MN, USA
- Chatsworth, GA, USA