The contact's daughter owns a 2015 Ford Escape. The contact stated that after his daughter parked the vehicle, the shifter detached and failed to move without warning. The vehicle was towed to serramonte Ford (999 serramonte blvd, colma, ca 94014, (650) 763-2400) where it was diagnosed that the transmission cable bushing needed to be replaced. The vehicle was repaired. The manufacturer was contacted however, no further assistance was provided. The contact stated the failure was like NHTSA campaign number: 18V471000 (power train). The failure mileage was 60,000.

- Orange Vale, CA, USA

Transmission failure causes frequent hard shifting. This issue started at about 50,000 miles. When driving at low speeds, the transmission would hesitate, the engine revs spike, and then the car jumps into gear with a very hard thud. By 61,000 miles, this problem went from a once-daily occurrence to a frequent occurrence. It's typically at lower speeds (20~40mph) and driving at constant speed - not accelerating. Update from Nov 9, 2020: At 65,000 miles, I took this into my Ford dealer for investigation. They reported the transmission fluid level was good (remove the overflow plug and oil slowly drips out) and that the fluid was dirty. They reported that the transmission had failed and needed replaced.

- Newburgh, IN, USA

The contact owns a 2015 Ford Escape. The contact stated that the vehicle failed to shift out of first gear. The contact shifted to manual mode and shifted into first gear however, the vehicle shifted hard. The transmission warning light was illuminated. The vehicle was taken to genesee valley Ford, llc (1675 interstate dr, avon, NY 14414; (585) 226-2600) and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the vehicle was no longer under warranty. The approximate failure mileage was 68,000.

- Perry, NY, USA

Hard shift from first to second. Ford tsb claims this happens when cold. But for me it happens all the time.

- South Bend, IN, USA

I would like to see a recall on Ford Escape transmissions. My 15 Ford Escape has only 77,000 and with no worrying the transmission went out. The repair for a transmission replacement isn't cheap. After asking around I found out that multiple people with Ford Escapes have had their transmission go out normally with low mileage. I was planning on keeping my Escape for years to come but instead due to the high repair cost I'm having to trade. I will not be buying another Ford! I just hope for future or current Ford Escape owners that something can be done. When it's just one vehicle you think misfortune but multiple vehicles makes it a problem! thankfully I was able to safely make it to my destination before it went out, but someone else may not be that lucky.

- Saltville, VA, USA

Shift selector cable bushing is broken. This allows the transmission to be in neutral while the shifter is in park. The car will roll away if emergency brake is not set. The opposite is possible as well. The transmission could be in drive but looks like it is in park. Car could drive off.

- Lexington, KY, USA

I have a 2015 Ford Escape that has less then 51,000 miles. Ford's powertrain warranty is 5 yrs or 60,000 miles and its currently only 4 months out of warranty. All oil changes were completed at Firestone and the Ford dealership completed the 30,000 mile service as recommended. Driving on the highway at 70mph, my car suddenly lost acceleration. The RPM's jumped to around 5,000 as I pressed the pedal but could not accelerate. For safety reasons, I had to quickly exit the highway with my hazards on while trying to avoid the semi traveling behind me from causing a serious accident. Upon exiting the highway, I was able to maintain a speed of 10mph and come to a stop at the light. I was able to accelerate again, but around 15mph, the RPM's jumped once again and I lost acceleration. I immediately turned onto a side street and put the vehicle in park. Right as I did that a 'transmission failure service now' light appear. Following that, a check engine light appeared and the engine made some loud noises. I put the vehicle in park and turned off the car. Once a tow truck arrived, he started the vehicle (no check engine or failure lights appeared) and he was able to drive the vehicle onto the flat bed. It was towed to Ford where they diagnosed 3 transmission failures (transmission pump, torque converter, regulator valve). This created a very sudden and unsafe situation. How does a vehicle with proper maintenance (have all required documentation) suddenly fail while driving down a very busy city highway" in my mind, this is a defective part. After extensive research, you can find many transmission issues with the 2013 - 2014 models. Wouldn't my engine be the same as the previous years" this vehicle is currently being evaluated by a different shop for a second opinion. Previous complaint #11363400 did not let me enter full VIN#. this is the same complaint.

- The Colony, TX, USA

I have a 2015 Ford Escape that has less then 51,000 miles. Ford's powertrain warranty is 5 yrs or 60,000 miles and its currently only 4 months out of warranty. All oil changes were completed at Firestone and the Ford dealership completed the 30,000 mile service as recommended. Driving on the highway at 70mph, my car suddenly lost acceleration. The RPM's jumped to around 5,000 as I pressed the pedal but could not accelerate. For safety reasons, I had to quickly exit the highway with my hazards on while trying to avoid the semi traveling behind me from causing a serious accident. Upon exiting the highway, I was able to maintain a speed of 10mph and come to a stop at the light. I was able to accelerate again, but around 15mph, the RPM's jumped once again and I lost acceleration. I immediately turned onto a side street and put the vehicle in park. Right as I did that a 'transmission failure service now' light appear. Following that, a check engine light appeared and the engine made some loud noises. I put the vehicle in park and turned off the car. Once a tow truck arrived, he started the vehicle (no check engine or failure lights appeared) and he was able to drive the vehicle onto the flat bed. It was towed to Ford where they diagnosed 3 transmission failures (transmission pump, torque converter, regulator valve). This created a very sudden and unsafe situation. How does a vehicle with proper maintenance (have all required documentation) suddenly fail while driving down a very busy city highway" in my mind, this is a defective part. After extensive research, you can find many transmission issues with the 2013 - 2014 models. Wouldn't my engine be the same as the previous years" this vehicle is currently being evaluated by a different shop for a second opinion.

- The Colony, TX, USA

The contact owns a 2015 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the vehicle decelerated without warning. The contact stated that the RPM revved up however, the vehicle failed to respond in drive or reverse. The vehicle was coasted to the side of the road and towed to an independnent mechanic to be diagnosed. The vehicle was diagnosed with transmission failure. The vehicle was not repaired. A dealer was not contacted. The manufacturer was made aware of the failure and referred the contact to NHTSA for assistance. The failure mileage was 111,000.

- Elizabeth, PA, USA

At 127,000 miles the check engine light came on and we were told the transmission needed to be replaced. Ford was not willing to work with us even though we had an extended warranty. Now we are told that the engine needs to be replaced.

- Madison, NJ, USA

Stopped at security gate, passenger got out and opened the gate. I drove through the gate, placed the vehicle in reverse and backed up 10 feet to let the passenger get in after closing and locking gate. Placed the shifter in drive and expected to move forward and it still backed up. Placed the shifter in reverse again and back to drive and it still backed up. Placed the shifter in park and turned off the motor and it stilled rolled forward on the slight down hill. Had to use the hand brake to hold the vehicle from rolling. Turned off key. Tried to restart the engine and every time the alarm said car was in reverse. When key was turned on the back up lights and back up assist screen came on. Loaded vehicle up on flat bed trailer and towed it home. Called Ford dealer on Monday morning and had it towed to the dealer and was fixed by using the parts from Ford recall 18S20 to repair the car. Ford said there is no recall for 2015 Ford Escape. Assembly date of vehicle is 10/14. Ford should extend the recall to 2015 year because I was siting in it when the problem happened, not parking and walking away in my own driveway at home to roll out in the street. Or any where. I called Ford company and they said no recall on this year for similar problem. Will notify me if there is a recall.

- Brigham City, UT, USA

I put the car in park and it continued to roll! I could not get the shifter to move and the car would not start. I had to have the car towed to the nearest dealer. Thank goodness I was in a parking lot when this happened

- Grand Blanc, MI, USA

The contact owns a 2015 Ford Escape.. the contact parked the vehicle while running an errand and tried to restart the vehicle. The gear shift did not move at all when she tried to put it into reverse. The indicator light stated the vehicle [xxx] in neutral. A relative was able to pop the bushing back in for a temporary fix. The bushing had separated from the transmission. The dealer or manufacturer had not been called yet. The failure mileage was 76,479. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Suttons Bay, MI, USA

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle decelerated with the accelerator pedal being depressed. The contact stated that the automatic four wheel drive and hill descent disabled messages were displayed on the instrument panel. Additionally, the ABS and traction control warning lights were illuminated. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 80,091.

- Tobaccoville, NC, USA

The contact owns a 2015 Ford Escape. The contact stated that the transmission was unable to be shifted into park. The contact was unable to start the vehicle. The cause of the failure was not diagnosed. Koerner Ford located at 805 West genesee St, syracuse, NY 13204, and the manufacturer were notified of the failure but no assistance was offered. The vehicle was not repaired. The failure mileage was 98,000.

- Syracuse, NY, USA

Sitting at stop light (highway) light turned green pressed accelerator.car's rpms went up car did not move. I was the at the stop light, cars approaching fast. Fortunate light traffic all cars were able to switch lanes with out any mishaps. Indicator "service transmission now" went on car lunged a few times then moved forward. Each time I stopped same event occurred. I drove backroads as not to interfere with major traffic and fearful of not moving and creating a major incident. No prior symptoms it just happened. 2015 Ford Escape.

- Forest Lake, MN, USA

The contact owns a 2015 Ford Escape. The contact stated that while driving at various speeds, the vehicle hesitated before changing gears. The contact stated no warning light was illuminated. The vehicle was taken to krause family Ford of woodstock located at 195 woodstock pkwy, woodstock, ga 30188 to be diagnosed. The contact was informed that the transmission needed to be replaced. The repair was still pending. The manufacturer was contacted and informed of the failure. The failure mileage was approximately 76,000. Consumer received two opinions and both service dealers said transmission needed to be replaced.

- Woodstock,, GA, USA

Within last week, twice while driving vehicle on a city highway, the engine suddenly shut off. Lights, radio, dashboard, etc. All continued to work. Notification came on dashboard stating "warning, vehicle is not in park." Fortunately, in both instances I was able to coast onto the shoulder into a parking lot and avoid causing a wreck or being wrecked into. This is a major safety issue! with car safely in a parking lot, I moved my transmission into park. I turned my key to the "off" position. I removed my key. I reinserted the key and tried to start the vehicle. Lights, radio, dash, etc. All came on. However, vehicle would not start. There was not a "click" as if the engine was trying to turn over. There was only a notification of "system start fault." I tried our spare key, and received same notification. Vehicle would not allow me to move transmission from park into neutral to be towed. Steering wheel was locked up. Abandoned vehicle. After about 2 hours, returned to vehicle, and vehicle started. To clarify, everything listed here has happened 2 times and on 2 separate occasions so far. Tests at both autozone and O'reily auto parts confirm - as I suspected, since lights, radio, etc. Would turn on - that the battery and the transmission are working just fine. This is huge safety issue that the vehicle would suddenly shut off!

- Sweetwater, TX, USA

After only 83,000 miles, my 2015 Ford Escape transmission has completely failed. I was driving on a two-lane state highway went I felt a jerking motion. The car eventually lost all power and stalled. I restarted it in the middle of the road and it started but revved intensely. Thankfully, I was able to move it to the side of the road and turn on my hazard lights. The car then revved when I pressed the accelerator. I could not get it to go into reverse or higher gears. I turned it off and on hoping it would reset. Eventually I got it towed to my local Ford dealership. I am a conservative driver who keeps his maintenance up to date. No speeding tickets. No driving in harsh conditions. Car is in excellent shape. But with no warning, the transmission simply "went out." Koons Ford in baltimore just quoted me $5,250 for a new transmission - just the transmission not labor. Add another $1,500 in labor and I am at close to $7,000 for a car with 83,000 miles on it. I'll be buying Honda from now on. I should never have switched. My two Honda Accord each went 200,000+ miles and my 2007 Pilot is at 195,000. Lesson learned the hard way.

- Sykesville, MD, USA

The contact owns a 2015 Ford Escape. The contact stated that the vehicle was shifted into reverse however, the gear shifter ceased in reverse. The check engine warning light was illuminated. The contact stated that when the vehicle was started, the instrument panel displayed that the gear shifter was in reverse gear with the back up camera activated. The contact dialed the number tom denchel Ford country (630 wine country rd, prosser, wa 99350, (833)685-9449) however, there was no response. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

- Grander, WA, USA