The contact owns a 2015 Ford Escape. The contact stated that upon taking the vehicle to the dealer for an oil change, the contact was informed that there was coolant intrusion into cylinder #1. The contact was then informed that the engine needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 64,000.

- West Des Moines, IA, USA

The contact owns a 2015 Ford Escape. The contact stated that upon starting the vehicle, the RPM raised to high with heavy white smoke coming from the tailpipe. The check engine light warning light was illuminated. The vehicle was initially taken to an independent mechanic where the ignition coils and spark plugs were replaced; however, the failure persisted. The vehicle was then taken to another independent mechanic, and it was determined that there was a coolant intrusion in cylinder #3. The contact was informed that the head gasket needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was unknown.

- Aptos, CA, USA

The contact called on behalf of their daughter who owns a 2015 Ford Escape. The contact stated that their daughter attempted to start the vehicle while parked, the vehicle shuttered and stalled, and then proceeded to start back up again, upon noticing the abnormality the vehicle was no longer used. The contact drove the vehicle to a local dealer where it was diagnosed that coolant was leaking into cylinder number two, and that the engine would have to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000.

- Waterford, PA, USA

The contact owns a 2015 Ford Escape. The contact stated that the vehicle would leak coolant, and needed to be refilled consistently. The vehicle was taken to the local dealer where a hole in the coolant tank was discovered and replaced the tank, however, the coolant continued to leak and the engine warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed and advised that the Turbo engine eco boost failed and that the vehicle coolant was leaking into the engine. As a result, the engine needed to be replaced. The contact referenced NHTSA Campaign Number: 12V551000 (ENGINE AND ENGINE COOLING). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 136,000.

- Lacey, WA, USA

The contact owns a 2015 Ford Escape. The contact stated while driving approximately 50 MPH, the vehicle started losing motive power. There was an abnormal sound coming from the engine with the check engine warning light illuminated. The contact drove the vehicle to the local dealer to be diagnosed. The contact was informed that there was coolant intrusion into the cylinder head, causing engine damages. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 107,300.

- Parsons, WV, USA

The contact owns a 2015 Ford Escape. The contact stated that while her husband was driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating. After a visual inspection of the engine compartment, the driver observed that the coolant reservoir was abnormally low, prompting him to refill the coolant reservoir. The following day the driver observed white smoke coming from the exhaust prompting him to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the coolant intrusion had damaged the engine. The contact was informed that the engine and turbocharger needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-2229. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 115,000.

- Fayetteville, NC, USA

The contact owns a 2015 Ford Escape. The contact stated while her daughter was operating the vehicle, the check engine warning light remained illuminated. The vehicle lost motive power and stalled on several occasions. The vehicle was taken to an independent mechanic who diagnosed an engine misfire in cylinder #1 due to coolant intrusion into the engine. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was approximately 114,000.

- Ringgold, GA, USA

The contact owns a 2015 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with spark plug failure. The contact was informed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic where it was diagnosed with coolant intrusion into the cylinder and engine failure. The contact was advised to take the vehicle to the dealer to be diagnosed. The contact was informed that there was coolant intrusion in cylinder #2 and engine failure. The vehicle was not repaired. The contact was informed that the repair was not covered under an unstated recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 102,000.

- Sarasota, FL, USA

The contact owns a 2015 Ford Escape. The contact stated that while starting the vehicle, there was a white cloud of exhaust smoke coming from the rear of the vehicle. The contact stated that there was an excessive amount of exhaust odor entering the cabin of the vehicle. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into cylinder #1, causing an engine misfire. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The mechanic advised the contact to keep the coolant reservoir filled with coolant to prevent complete engine failure until the vehicle was repaired. The mechanic referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not made aware of the failure. The failure mileage was 132,000.

- La Verne, CA, USA

The contact owns a 2015 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the message "Engine Overheating" was displayed. The vehicle was driven to the local dealer who diagnosed that the engine was faulty due to coolant leaking into the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 140,000.

- Detroit, MI, USA

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly began to vibrate and shake before returning to normal functionality. Later, while the vehicle was parked and running, the contact observed excessive smoke emanating from the exhaust and smelled exhaust fumes on the interior of the vehicle; after which, the contact fainted and attributed the incident to carbon monoxide poisoning from the vehicle but had not sought medical treatment. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the EVAP system. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to another independent mechanic, who diagnosed failures with the spark plugs and the turbo charger. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

- Mundelein, IL, USA

The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware of multiple leaks coming from the vehicle. The check engine and transmission warning lights were illuminated while driving. The vehicle was taken to several local dealers where it was diagnosed with coolant leaking into the cylinders. The contact was advised that the engine and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 93,000.

- Mount Prospect, IL, USA

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle decelerated to 45 MPH, with a reduced engine power message displayed. The contact stated that the vehicle was leaking coolant. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that there was a coolant leak, and the engine, thermostat housing, valve, and overflow hose needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 114,000.

- Williams Bay, WI, USA

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was shaking, and the check engine warning light illuminated. In addition, the fob and the heat did not work as intended. The contact stated that the heater blew out cold air in some vents and heat in others and the key fob would not connect to the vehicle. The contact stated that the check engine warning light illuminated intermittently but eventually went off. The vehicle was taken to the dealer where it was diagnosed with a failed engine due to a coolant leak and that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall however, the contact was informed that the VIN was not associated with the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,530.

- Gross Pointe Woods, MI, USA

The contact's wife owns a 2015 Ford Escape. The contact stated while his daughter was driving 30-35 MPH, a message indicating that the engine was overheating and advising to pull over immediately was displayed. The contact stated that his daughter veered to the side of the road and turned off the vehicle. The vehicle was towed to the dealer, where it was diagnosed that there was coolant intrusion in cylinders #1 and #2. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,662.

- Norfolk, VA, USA

The contact owns a 2015 Ford Escape. The contact stated that occasionally there was an abnormal gasoline odor while the vehicle was idling and there was white smoke coming from the exhaust. The contact stated coolant was entering into the piston. The contact stated that the power train, ABS, the power train system, and service interval lights were illuminated. The contact stated that there several computer codes indicating an engine misfire, the control circuit was open, and the power train system showed coolant bypass had failed. The vehicle was not taken to the dealer and was not repaired. The manufacturer was notified of the failure and there was no recall related to the failure. The approximate failure mileage was 73,000.

- Woodbury, MN, USA

The contact owns a 2015 Ford Escape. The contact stated that after starting the vehicle, the vehicle started to sputter with white smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 135,000.

- Demotte, IN, USA

The contact owns a 2015 Ford Escape. The contact stated that after starting the vehicle, the vehicle shuddered and vibrated and there was white smoke coming from the exhaust system. Additionally, the check engine warning light remained illuminated, and the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local mechanic who replaced the air intake hose, but the failure persisted. The vehicle was later taken to the local dealer who determined that there was coolant inside the engine cylinders and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 117,000.

- Humble, TX, USA

The contact owns a 2015 Ford Escape. The contact stated that when the vehicle was started, the engine temperature warning light illuminated. The contact stated that when the coolant was added, there was condensation underneath the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.

- Edon, OH, USA

The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was parked, the thermostat was reading high. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed and it was determined that the failure was with the spark plug in cylinder #3. The spark plug was replaced; however, the failure recurred the following day. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was unknown.

- Monticello, IN, USA