The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the front driver-??s and passenger-??s side windshield wipers failed to operate as intended while activated. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the body control module needed to be replaced. The local dealer was contacted by the independent mechanic, and the parts for the repairs were ordered. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

- Simpsonville, SC, USA

The rear backup camera intermittently cuts in and out. The touch screen also intermittently turns black and is unresponsive. After it died, I replaced the infotainment touchscreen computer. The rear backup camera is still intermittent and unreliable. Other owners have complained online about poor seals in the rear wiper assembly, which leads to leaks that corrode the camera's wiring harness and cause an intermittent video signal. I feel this is a known problem that Ford is choosing to ignore and is dangerous when the backup camera cuts out while backing up.

- Holly Springs, NC, USA

Backup camera fails intermittently and unpredictability. Often just a blank blue screen appears, sometimes an error message over a video image appears, and other times the camera works at first but fails after a few seconds. It can work one minute, and the next time the car is shifted into reverse (such as when parallel parking) it may not work (or vice-versa). OBDII fault codes indicate a possible communications/electrical issue. Online reports reveal that there are scores of other owners of model year 2014-2019 Ford Escapes with the same or similar issues with their back-up cameras (one mentioned having theirs replaced at least _4 times_ while the car was still in its warranty period). No other warning lamps are available. The alert text that (only sometimes) appears on the display screen when the camera fails is non-specific (e.g. -??Camera not available.-??). This has been occurring for at least the last 3 or 4 years. For all intents and purposes, since this fault is so unpredictable, I can no longer consider this car to possess a back-up camera. Safety: while I have never had a serious, another driver could easily fail to see and possibly collide with property or individuals while reversing (especially when the camera image disappears in the middle of an in-progress reversing operation). I am more than happy to make my vehicle available for inspection upon request. Ford has issued a recall for the seemingly identical issue for 2020 model year vehicles, but not for my 2016 Ford Escape (nor, to my knowledge, many other model years using an identical camera and display design).

- Issaquah, WA, USA

Something is wrong with the design of the windshield. I just replaced the windshield on July 19, 2019, and have a cracked windshield again today, August 12, 2019. In my 30 years of driving, I've never had to replace a windshield for cracking and now I've done it twice in less than a month.

- Las Vegas, NV, USA

Windshield wipers completely stopped working on June 20, 2019. Confirmed it was not a fuse. It was summer while I was away on vacation when this happened which is an 8 hr drive from home. Wipers spontaneously started working like normal after two days not working. That same day on June 22, 2019 during drive in 95 degree heat on highway in stand still traffic on 8 hour drive home, wipers started turning on at variable speeds on their own and could not be shut off, changed speeds, or affected by anything with the wiper switch. The wipers are not automatic or rain sensing and it was a clear day. Wipers did not turn off until traffic cleared, the car was at highway speeds and presumably could be cooled by the car moving. A slight melting smell was noted during spontaneous turning on of wipers. Took it to dealership and they replaced the battery control module as the connection was bad and affecting the windshield wipers. Cost me $433.47 in parts and labor.

- Greenville, SC, USA

****note - VIN for a Toyota rav4 2010, not a 2016 Ford Escape. Need more information **** in light rain, the wipers jam on the windshield. At times, directly in your view. This occurs frequently. It occurs when moving and stationary.

- East Providence, RI, USA

The back windshield on my 2016 Ford Escape shattered for the second time within the past year and a half for no apparent reason. In both instances, the vehicle was parked. The first time it occurred while I was warming up the car one morning at my residence with the back defroster on. The second occurrence happened while the vehicle was parked at my place of employment this week, which I did not discover until the middle of the day upon approaching the vehicle. The back defroster was used while warming up the vehicle that morning. The cause of this is unknown, however, I suspect it may somehow be related either with use of the back defroster combined with the cold weather, or perhaps something structurally. I have never had this occur with any other vehicle I've driven before and for it to happen twice leads me to believe that there is some sort of defect with the vehicle, as I do not believe it was hit with a foreign object, especially two times. Besides the cost and inconvenience, I am also concerned with a potential safety issue involving the back windshield.

- Rochester Hills, MI, USA

The contact owns a 2016 Ford Escape. When it rained, an excessive amount of water entered the vehicle. The water poured into the vehicle from the passenger and driver side windows. The failure caused the inside of the vehicle to become drenched. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 500. Updated 12/21/16

- Aurora, IL, USA