The contact owns a 2016 Ford Escape. The contact stated while driving approximately 55 MPH, the vehicle started to emit white smoke from underneath the hood and into the cabin of the vehicle. The contact pulled off the road and turned off the vehicle and opened the hood. The contact saw that coolant had spilled onto the engine. The contact stated that the temperature gauge had been moving from hot to cold randomly. The contact restarted the vehicle however, the overheating and smoke returned. The contact had the vehicle towed to a dealer. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

- Hamlin, NY, USA

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 10 MPH, the engine started to sputter and the vehicle almost stalled. The contact stopped and placed the vehicle into park (P). The contact stated that the check engine light was illuminated. The contact stated that the failure had been intermittent at first but gradually became constant. Additionally, the contact stated that white smoke was coming from the exhaust. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced due to coolant leaking into an engine cylinder. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 157,000. The contact stated that the vehicle was repaired by their local dealer but within two to three weeks, the transmission went out again. The vehicle was returned to the dealer for an oil leak caused by the repair.

- North Baltimore, OH, USA

The contact owns a 2016 Ford Escape. The contact stated that the coolant level was low every week and that coolant had to be added frequently. The vehicle was taken to an independent mechanic, and he stated that there was leak in the water pump and that the water pump needed to be replaced. The vehicle was taken to the dealer for a diagnosis, and they stated that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 95,000.

- Carrollton, GA, USA

The contact owns a 2016 Ford Escape. The contact stated that the vehicle had experienced rough starting. Upon inspection, it was discovered that the engine coolant was very low. The vehicle was taken to the local dealer to be diagnosed and the contact was informed that coolant was present inside engine cylinders #3 and #4. Additionally, the head gasket was blown. The engine gasket was replaced however, later the failure recurred. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 56,538.

- Willis, TX, USA

FORD 04/29/22: Brought my 2016 Ford Escape Titanium to dealership in Bremerton, WA when engine light was on and engine began shuddering on a cold start. Mechanic found P034 for a #4 engine miss. Removed #4 plug & found some buildup on coil boot. Replaced plugs  coil boot. Installed SP550 spark plug, CB5Z 124402 A boot, ignition wire prot, replaced spark plugs and 2 worn coil boots. Completed fuel induction service & installed 201 fuel injection cleaner. Total: $1,097.31 05/13/22: Return to dealership to report engine light on again & intermittent shudder on cold start. Mechanic found P304 present. Passed relative compression test. After cold starting vehicle for a few days, mechanic verified reported concern. Pressure tested cooling system, removed #4 spark plug. Using bore scope, found coolant seeping into cylinder. Recommended engine replacement due to coolant intrusion into cylinder. Dealership submitting to Ford for good will. Awaiting response. Mileage: 51,158 Service manager informed me my car was -??safe to drive-??

- Port Orchard, WA, USA

The contact owns a 2016 Ford Escape. The contact stated while driving at 5 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the vehicle was misfiring. Additionally, the independent mechanic diagnosed that cylinder #2 and the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred while driving. The vehicle was taken back to the independent mechanic where cylinder #2 was replaced; however, the failure persisted. The vehicle was taken to another independent mechanic where it was diagnosed that coolant was leaking into cylinder #2 and the engine needed to be replaced. The independent mechanic informed the contact that it was a manufactured defect. The vehicle was being taken to a third independent mechanic for engine replacement. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they were aware of the failure; however, they could not assist as the VIN was not included in a recall regarding the failure. The failure mileage was approximately 61,000.

- Tickfaw, LA, USA