My shift control cable broke in someone-??s driveway when I was picking up something for free by road. I was stuck in reverse and had to call a tow truck and with everything, cost me more than $700 with fixing my car and towing. Please help me get reimbursed! My email is [XXX]. Just a girl trying to pay off school and then a newly recalled part on my car broke back in April. I called Ford when it happened and there was not a recall then. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Stockbridge, MI, USA

While operating the vehicle, the transmission shifter failed to appropriately shift into the intended gear position, which caused the car to not drive when the gear was in -??drive-?? the car would not move forward when pushing on the gas pedal which left us in an extremely dangerous predicament. The intended function of the transmission was completely unreliable. When shifting the transmission to or from the -??Park-?? position, the transmission was unpredictable and did not sufficiently and safely put the car in the park position or in the intended position and significantly increased the risk of injury or crash. The car was inoperable because the transmission was no longer functioning properly or safely enough to drive and we had no other choice but to have the car towed and the repair fixed in order to have a safe functioning vehicle. Because of the safety recall for the same issue, we are requesting a full refund totaling $3,500.09 for the repaired issue.

- Severna Park, MD, USA

Speed is slow when Pressing gas and it makes a roaring sound they stops driving

- Akron , OH, USA

I was driving and my car felt like it changed from drive to neutral without any physical prompt on my part. The for escape kept rolling away and I was able to bring it to a parking lot. I was able to turn the vehicle off and tried turning it back on again. It felt like it was changing gears without being touched. It kept trying to move forward and reversing when it was on park. I was scared so I turned the car off and put the emergency break because of the strange shifting between gears that was happening. I had to have the vehicle towed as it is now inoperable. It is at the shop and is currently untouched. A few days later I found found has recalled my vehicle for transmission issues. I am now careless with no help in sight.

- San Antonio, TX, USA

The ecm become disconnected driving down the road causing the car to loose complete power. 1 week later steering failure warning alert on info cluster immediately followed by complete steering failure alert on info cluster. Loss of steering and control of car. Towed to Asheville Ford & Lincoln in Asheville NC for inspection. Receipt from Asheville Ford & Lincoln provided. Confirmed steering failure. The vehicle was NOT in any accident since my purchase of the car. Prior to my purchase of this car, it was in an accident reported by previous owner and not disclosed by the dealership. I located insurance receipts in glovebox of car where a body shop had done repairs resulting from an accident. My car was under extended warranty at that time however my claim was denied because I used a zip tie to secure the ecm back to the car when it disconnected. I couldn-??t get the car in the shop to have it repaired right away and while waiting for an appointment from Ford, the incedent with the steering failure happened. I have plenty of notes, receipts and documentation of this situation and previous repairs made to the car prior to me purchasing it. Please let me know if any further info is needed and I-??ll be glad to provide it. Ford instead voided my warranty without any written or verbal notice to me about anything. Still haven-??t received a reason my claim was denied in writing.

- Burnsville, NC, USA

Ford Sync 3 system malfunctions randomly. GPS will show inaccurate location and inaccurate directions leading to misguiding down wrong street or wrong ways. Additionally, backup camera may not display on the screen which is a safety hazard when backing up. Problem may be related to the APIM which is a known issue in many of their other vehicles.

- Winston-Salem, NC, USA

The contact owned a 2016 Ford Escape. The contact stated when attempting to park, the steering wheel locked and the engine accelerated independently fast. As a result, the contact crashed into a curb, over a snow-bank, down the ditch, and came to a stop crashing into a tree. There were no injuries sustained. A police report was filed. The vehicle was towed to an impound lot. The vehicle was totaled. The manufacturer was notified of the failure. The failure mileage was 60,000.

- Bala Cynwyd, PA, USA

Vehicle caught fire while sitting in my driveway after being driven 30-45 minutes prior. No prior issues with the vehicle. No warning lights or messages while driving vehicle home. Drive home from work was approximately 1 hour drive time. I heard car horn blowing and looked outside to find car engulfed in flames. Local fire dept and police responded. Claim filed with insurance company who towed vehicle to salvage lot the next day. Car deemed a total loss.

- Badin, NC, USA

My vehicle stopped shifting as I was on the highway. I had to pull over to the side. The vehicle had to be towed to the dealership where I bought it and I've been told the transmission needs a total rebuild. The is a 2016 Ford Escape with under 100,000 miles. There was no warning prior to this happening. Once the transmission stopped working I finally received a warning to have the vehicle checked.

- Cincinnati, OH, USA

Yesterday we experienced a complete engine fail in our 2016 Ford Escape because coolant leakage caused a hole in engine block. We have about 80000 miles in our vehicle and regularly maintain it. Going to cost about 6,000 to replace entire engine.

- Ardmore, OK, USA

Rear door on drivers side will not open from the inside after it has been locked and unlocked unless it has been opened already. It something is wrong with the child lock. This is a major safety issue. Someone on the outside has to open the door to let the person out. If there was an accident or some type of incident and the person needed to get out quickly they would not be able to.

- Layton, UT, USA

According to the dealership the throttle body is putting the vehicle in Limp mode and the car dies out because of it. Ford has had a recall on vehicles with the same issue. However, the dealership wants yo charge $469.04 for the repair.

- Houston, TX, USA

Only had for a week, and vehicle has trouble at 40mph when shifting, slips or hesitates/misfires when driving at lower speeds, but drives ok past 55mph. Not sure if it is engine or transmission and was recently bought from dealership that said they checked it over, and now after a week I have to take it back in because I do not want it to be anything fuel related ever since it is Ecoboost engine and do not want it to catch fire while driving. Also the trunk will open with remote and only occasionally close with remote, does not work.

- Louisville, OH, USA

While driving approximately 1-5 mph the vehicle shuts off and and will not move when the gas peddle is pressed. The vehicle engine light comes on. Vehicle operator has to press the power button in order to shut off the car, put the car in park, and press the power button to turn the car back on. Vehicle then works as intended.

- Houston, TX, USA

Had the car in to get the front bumper, passenger blinker light and the black panel replaced. Upon the body shop getting the parts prepped and getting the car stripped down they found the issue with the cross member connections being rusted through. He called me to come look things over before continuing with the work.

- Schleswig, IA, USA

The contact owns a 2016 Ford Escape. The contact stated while driving at 8 mph, the ball joint fractured causing the front driver side tire to detach. As a result, the vehicle rear ended a vehicle on the street. The air bags failed to deploy. A police report was filed.there were no injuries sustained. The vehicle was not drivable and was towed to an independent mechanic. The vehicle was diagnosed with the ball joint and cv axyl needing to be replaced. The vehicle had not been repaired. A dealer was not contacted. The manufacturer had been informed of the failure and informed the contact that there's no recalls associated with their vehicle. The failure mileage was 81,000.

- Atlanta, GA, USA

The transmission not in park is showing and what happens is my car tends to go forward if I put it in reverse and go in reverse when I put it in drive but it also go forward whenever I first turn my car on that all happens when I change gears to proceed to drive. My car also stays in 3rd and 4th year when I drive the RPM goes up really high even if I'm just going 20mph. If I do drive my car at times it will all of a sudden slow down and stop moving so I have to pull over turn off my car wait a bit and then turn it back on and then it's good to go for a few miles and my car unexpectedly will move for example I will be in park about to change gears into reverse and my car will go forward I have to slam on breaks so I don't crash it does this even if I am parked and I put my car into drive my car will go into reverse this actually happened to me when I was at the grocery store.

- Troy, NC, USA

The original transmission went out and the 2nd one just went out. Have to put another one in. How long will it last. Why has Ford not done a recall on these transmission's,

- Sunbury, OH, USA

Head gasket white smoke coming out of exhaust keep losing anti freeze.

- Port Jervis, NY, USA

Vehicle parked in driveway has started to send off the audible anti-theft alarm and lights at all hours of the night. I have researched this and no one seems to have an explanation. The car gets drove 1-2 times a week (~100 miles). Just hit 80,000. I have had no problems with this vehicle other than the audible alarm/ lights going off for no reason! the first time it happened was June 19, 2020 at 8:00pm...next was June 20 at 7pm, 1:30am, 4:30am. I left the car unlocked for several days and it was quiet until I locked it. It went off on June 28, 2020 at 3:18am. I have checked the battery terminals for corrosion. Very clean. I reset the computer by pulling the positive terminal off the battery, inserting key to on position, replacing positive terminal. Consulted a reputable mechanic. Help

- Blue Mounds, WI, USA