10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 15,691 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Paint peeling off. 2017 with 27.000 miles. Bought in 2016 in novbemer. Three year warrenty just exspired. This is a manifactor issue.Ford doesn't want to pay full price.
- Woodbridge, VA, USA
Paint is delaminating on windshield pillar. Peeling off in sheets. No body work or windshield replacement has been done. This is a problem with the factory paint.
- Fairfield, CA, USA
Front suspension had to be replaced paint peeling off body computer recalls car moving
- Atlanta, GA, USA
Lift gate keeps opening. It is closed but shows open and opens when driving. In motion sitting still. Nonstop. Every since purchase.
- Arlington, TX, USA
The paint on my lighting blue Ford is peeling off near the windows. There appears to be nothing under the paint. It is peeling off in sheets.
- Norton, VA, USA
Paint is peeling off at the perimeter of the windshield.
- San Diego, CA, USA
Rear tailgate is going out of alignment and Ford wants to charge me a few hundred dollars to get fix and my vehicle has never been in a wreck.
- Louisville, KY, USA
Retainer clips for splash shield are faulty and have broken or gone missing causing the shield to become loose and flap underneath the vehicle. Out of 10 clips, only two are holding the shield in place. For a car of less than 3 years of age, this should not be happening. Ford will not covering the $45 parts or labor $100. This known issue can actually cause the shield to actually detach from the frame of the under body while the vehicle is in motion and in traffic situations that could potentially cause damage or even an accident to not only the vehicle that is affected by the loose shield but those in the path of this object if it were to detach fully from the vehicle. Major safety defect and issue is present. Vehicle in question is even covered under the extended warranty option as well- still no coverage for "clips". dealer even indicated that this is a known issue for Ford vehicles 2017 and older.
- La Harpe, IL, USA
The rear hatch on my 2017 Ford Escape is not latching. The secondary latch does not engage and cinch the hatch closed and secured. The vehicle has been taken to the Ford dealership 4 times in the last 2 months, they have been unable to correct the problem. Also while at the dealership I have been told of this same problem happing on other Ford Escapes at least 3 in the last few days at this one dealership.
- Sioux Falls, SD, USA
All doors will not latch automatically. When opening from the outside the latch will remain extended and not spring back into place. If unnoticed when you get into the seat and close the door it will either bounce back or seem to be closed only to open with a small amount of pressure against it.
- Morgantown, WV, USA
As I pulled into a parking spot, I took my foot off the gas and went to brake. The car lurched forward and accelerated causing me to lose control. I was pumping the brake, but the car didn't stop, causing me to hit a cement pole on the passenger side, and continuing into a brick building. The air bags did not deploy, but the seatbelt tightened and I got 2 broken ribs and terrible bruising wherever the belt impacted my body. The car had to be totaled because of extensive damage to the body and under the hood.
- The Villages, FL, USA
Car keeps stalling in the middle of the road
- Hollis Hills, NY, USA
The car stalls in middle of road, suddenly and the dashboard reads to restart the engine. The first time when restarded the car the power steering was locked and the car sped up and hit the car ahead.the car been checked by two different Ford service dpts and the problem remains and does not seem to be fixed.
- Queens Village, NY, USA
On October 3, 2018 at approximately 5:15 P.M. my wife was getting into our 2017 Ford Escape. She had the driver door open, but the key was not in the ignition and the vehicle was not running, as she was getting in she felt a jolt, the vehicle started rolling backward, the driver's door sideswiped our other car and knocked her to the ground. The car rolled across the street and struck the car port beam at the adjacent home. She yelled for help and when I got there she was trying to stop the rolling car. The car was in park, I started the car and moved it off the street.
- Eagan, MN, USA
Open the liftgate with hands free to load groceries into car. As I load from cart to trunk the liftgate will automatically begin to close hitting me on the head. After getting hit it startles me so much not sure if it goes back up from the hitting motion or me pushing it or I have reached for the button to open it. But it does go back up and I have not been trapped just banged on the head or shoulders. There is a very quiet beeping sound however in a parking lot it is too quiet to hear. I asked at the dealer if it was possible to make this louder or a problem with something I'm doing or a sensor and they could not help me. I have only owned the car about 6 months and this has happened numerous times. The car is not running it's in park in a lot and the key fob is in purse or pocket. I am moving around however to open the liftgate you do have to swing the foot somewhat under to get it to open. I have been careful where my feet are to try and make sure that I am not effecting it to close. I like the hands free feature or I would disable it but I don't like getting hit in the head. This has happened to both my husband myself and both of us loading together.
- Itasca, IL, USA
I am experiencing water stains on the a post on the driver's side after it rains. No dealer will look at the issue since the vehicle is out of the basic warranty.
- Hammond, WI, USA
Just pulled out of the gas station. Heard a loud boom. Pulled into nearby parking lot. Discovered passenger rear tire had blown and knocked the rear bottom door panel off. The condition of the tire was horrific! if I had been on the highway traveling at a high rate of speed the results could have been fatal. The original tires when I purchased the vehicle from my local Ford dealership. Michelin X green 235/55 R17. The best way I can describe the tire is that it looked dry rotted or as if it had been in a shreaded. Completely dissatisfied with the customer service I received from dealership, Michelin, and the initial call to my insurance carrier. Accusing me of hitting a pot hole or other negligence on my part that must have contributed to the tire blowing out. I am concerned about my safety and that of others with the same tires.
- Macedonia, OH, USA
I leased a new 2017 Ford Escape with 379 miles on the odometer. When I drove the car home from the dealership, it made a creaking noise by my right ear when I pulled into the driveway. I took vehicle back to the dealer a few days after the noise was made. The dealership and a Ford engineer tried several times to fix the noise with no results. The noise remained. I was in contact with Ford Motor Company about this problem. Ford sent the same engineer back to work on this vehicle. This time the dealership and Ford engineer found that there were missing welds below the front left door. The missing welds were where the rocker panel welds to several other pieces of steel, under the vehicle. This repair took almost 2 weeks to complete. The vehicle only made the noise when the body would flex(going from the street into the driveway or similar places that made the body flex). The area welded looks like it is a structural part of the vehicle. I still am concerned that the structure of this vehicle is not as it was designed to be. I also worry that there could be many other 2017 Ford Escapes that might not be as strong as they should be in the event of a collision.
- Sioux City, IA, USA
The contact owns a 2017 Ford Escape. While driving 40 mph or above, the contact heard a rattling sound coming from underneath the vehicle, and felt shaking. The vehicle was taken to bob tomes Ford (950 S central expy, mckinney, tx 75070), but the cause of the failure could not be diagnosed. The vehicle was not repaired. Later, while driving 60 mph, the driver's side underbody cover became loose and began to drag on the road. The vehicle shook and the contact heard a scraping sound. The vehicle was not taken to a dealer or independent mechanic; however, the contact made an appointment with bob tomes Ford for repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 20,000.
- Garland, TX, USA
- Deforest, WI, USA