The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 136,000.

- Danbury, WI, USA

The contact owns a 2017 FORD Escape. The contact stated while driving the vehicle, it ran rough and the contact noticed the cooling level was low. No warning lights was illuminated. The vehicle was taken to the dealer and the water pump was replaced. However the failure persisted. The contact referenced NHTSA Campaign Number: 22V416000 (Engine and Engine Cooling, Electrical System) as a possible solution however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 84,000.

- Moreno Valley, CA, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds the vehicle had experienced engine misfiring and rough operation. Also, the check engine warning light had been illuminated and white smoke was present coming from the exhaust system. While inspecting under the hood it was discovered that the engine coolant level in the coolant reservoir was extremely low. The vehicle was taken to the local dealer who diagnosed that the engine coolant was present inside the engine cylinder number four and advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 82,194

- Independence, MO, USA

I am reaching out in regards to my 2017 Ford escape vin: [XXX]. I am hoping you can assist me in resolving this matter quickly. In August 2020 I bought my used Ford Escape from a local dealership (Vandevere Buick, Akron Ohio 44303), with high hopes of a reliable and smooth ride. I did receive the attached letter from Ford in July of 2022 regarding the customer satisfaction programs [XXX] and [XX] and it states -??it may be possible for coolant to intrude into the cylinder bores-??. I was told by Vandevere that no active recalls or work was needed on this Escape. We did not have any of the issues listed on the July 2022 letter (tailpipe smoke, or illuminated malfunction indicator lights MIL). I had oil changes and inspections done on [XXX] On [XXX] the check engine light came on. I was told that coolant was leaking into the cylinders by Spitzer Ford - Dylan Yavorsky (service advisor) 543 West Maple Street. Hartville, Ohio 44632 (330) 877-2252. Spitzer said they were aware of the problem and have the needed tools and parts to do the repair. Dylan said Ford had a warranty extension for this issue until 84,000 miles as stated in the letter from July 2022 or covered until November 30, 2022. Unfortunately, I did not have any problems with my Escape until the engine light came on and was evaluated by Spitzer at 99,000 miles. Dylan said Spitzer submitted a goodwill claim with Ford that was denied. He was very surprised it was denied. I am requesting that Ford motor company reimburses me the cost of repairing the engine in my 2017 Ford Escape for $5,991.34 that was paid on [XXX] to Spitzer Ford (see attached paid invoice). I feel it is a fair and reasonable expectation for a company with a strong reputation to stand by its products and provide support when things go wrong. I would really appreciate if you could take a look at my case and get back to me as soon as possible. If you nee INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- North Canton, OH, USA

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated intermittently. The contacted stated that the vehicle was taken to the dealer several times, but the dealer was unable to determine the cause of the failure. The contact stated while starting the vehicle, the front end and the rear end of the vehicle were shuddering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the transmission was replaced; however, the front end of the vehicle continued to shudder while starting the vehicle. Additionally, the check engine warning light illuminated intermittently. The vehicle was taken back to the independent mechanic, where it was diagnosed that cylinder #2 was misfiring. The mechanic replaced the shock absorbers and spark plugs; however, the failure persisted. The mechanic diagnosed that there was coolant intrusion in the cylinders. The mechanic determined that the failure was related to Ford TSB Number: 22-2229. Additionally, the contact related the failure to Ford TSB Numbers: 22-2133 19B37 and 19-2172. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,789.

- Bountiful, UT, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at 30 MPH, the temperature gauge indicated that the vehicle was overheating. The contact stated that he pulled to the shoulder of the road; however, the failure persisted. The coolant temperature warning light was illuminated. The vehicle was towed to the dealer, who determined that the coolant level was abnormally low, and the coolant reservoir was refilled; however, the failure reoccurred. The contact stated that after inspecting underneath the vehicle, she noticed coolant leaking from underneath the engine compartment. The vehicle was taken back to the dealer, who determined that the vehicle was not experiencing a coolant leak but excessive coolant consumption; however, the dealer was unable to diagnose the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.

- Bertrand, MO, USA

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light was illuminated. Additionally, the contact stated that while driving at various speeds, the vehicle was driving rough and failed to accelerate as intended while depressing the accelerator pedal. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion in the cylinder number one. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 53,000.

- Weirton, WV, USA

The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle was idling roughly and misfiring. The contact stated that there was white smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The contact stated that the failure had been reoccurring. The vehicle was towed to an unknown local dealer, where it was diagnosed and determined that coolant had intruded into the cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact related the failure to Ford Technical Service Bulletin Number: 19-2139. The failure mileage was approximately 73,000.

- Bessemer, AL, USA

My car has roughly 55,000 miles on it. The check engine light was turning on and off intermittently. Every time I took it to the dealership, the light would go off and they could not retrieve a code. Recently it started idling rough when it would first start. Within a few days it started driving very rough. Took it to the dealership and they determined that coolant was leaking into the cylinders causing the engine to misfire. They have told me I need the entire long block replaced. I searched online and this appears to be a known issue on Ford 2.0L EcoBoost engines.

- Henderson, NV, USA

The contact owns a 2017 Ford Escape. The contact stated that the vehicle shuddered and vibrated after starting. While driving at an undisclosed speed, the check engine warning light illuminated and the message "Engine Fault, Service Now" was displayed. The vehicle was taken to the local service center who discovered that the engine coolant level was extremely low. The cause of the failure was not yet determined. The contact was informed of the Manufacturer's Extended Coverage for the failure, but after contacting the manufacturer the contact was informed that the VIN was not included. The local dealer was not contacted. The failure mileage was 87,000.

- Clermont, FL, USA

Coolant Leak. An Internet search revealed that this was a common problem among this model (coolant leaking into cylinder #2). I keep coolant in the car at all times in case of overheating.

- Dayton, OH, USA

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the vehicle would not properly accelerate. The vehicle was towed to the local dealer who determined that coolant was present inside the cylinders of the engine and the engine needed to be replaced. The engine was replaced but the vehicle continued to experience the failure with the check engine warning light remaining illuminated. The engine was misfiring. The failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 85,000.

- Houston, TX, USA

Engine stopped entirely while going up a hill. Had a mechanic look at it about a month agoa nd told me that the engine has coolant intrusion issue. Making the engine misfire and makes it lose power and shuts engine off on the middle of the road!! Ford knows about this and redeigned the engine due to this issue.

- Franklin, OH, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the vehicle failed to accelerate as needed. There was white smoke coming from the exhaust. Additionally, the vehicle had failed to start. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who informed the contact about a coolant leak and a Customer Satisfaction Program. The vehicle was taken to the local dealer, and the contact was informed that the vehicle did not meet the requirements for the coverage. The vehicle was diagnosed, and it was determined that coolant was leaking into the cylinders. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided, and the contact was referred to the NHTSA Hotline. The approximate failure mileage was 103,000.

- Thousand Oaks, CA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from under the hood of the vehicle. No warning light was illuminated. The contact took the vehicle to a local mechanic and the contact was informed that the water pump was leaking, and that the bearing in the water pump was inoperable causing the abnormal sound. The mechanic recommended the removal of the stress belt and replacing the timing belt. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The approximate failure mileage was approximately 105,000.

- Portage, IN, USA

Brought vehicle in for check engine light. Ford mechanic stated that the engine is failing due to coolant leaking into the cylinders, and that this is a known problem. Vehicle stalled and is no longer operational.

- Alexandria , LA, USA

Engine light started coming on and off and it started to run rough on startup. I took it in for servicing and was told coolant was leaking into the engine. Following the inspection, car now runs very rough and I am not longer safe to drive it. The repair is $8000! Ford offered to pay $3000 of that -- not good enough considering that the car has 50910 miles on it and has had all recommended servicing and it is a known Ford defect. Yes, the car is available for inspection upon request. Yes, I feel that my safety and that of my 11year old were compromised with a known defect as I have since learned that this is well-known problem. Yes, the vehicle has been inspected by ford. The warning was the enigine light coming on.

- Long Beach, CA, USA

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the engine temperature gauge had increased to "HOT-??, and the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that coolant had leaked into the engine causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 110,000.

- Fayetteville, NC, USA

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was idling, the vehicle was jerking abnormally. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into cylinder #1. The vehicle failure related to TSB: [XXX] with NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed the VIN was not covered under [XXX] ; NHTSA ID Number: 10214126 (Engine and Engine Cooling). The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 114,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Flat Rock, MI, USA

The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle and shifting into drive(D), the vehicle failed to respond while depressing the accelerator pedal. The contact stated that the check engine warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine block. Additionally, the contact was advised that coolant had also intruded into the transmission. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into the Cylinder (Engine and Engine Cooling; Power Train). The manufacturer was informed of the failure. The failure mileage was approximately 100,000.

- Mount Juliet, TN, USA