The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was violently shaking with the check engine warning light illuminated. The vehicle was taken to the dealer, who detected a burning odor while the vehicle was parked. The vehicle was diagnosed with a cracked engine block and coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 83,000.

- Rochester, MI, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 45 MPH with her partner, the check engine warning light illuminated. The contact stated that she and her partner became worried. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the lower engine block, and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 82,038.

- Mesa, AZ, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 35 MPH, the check engine warning light illuminated. The vehicle was taken to a certified mechanic with CarMax, who diagnosed that the engine was failing due to a coolant leak. The vehicle was not repaired. The vehicle was taken to the dealer, who determined that there was coolant inside cylinder #3, and the long block needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 97,000.

- Knoxville, TN, USA

The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, the check engine warning light illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the head gasket was cracked and there was coolant leaking into the cylinders. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 124,000.

- Saint Helena, CA, USA

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the engine was running rough and idling rough, with the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the engine was faulty due to coolant intrusion, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 102,173.

- Vancouver, WA, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, prompting the contact to discontinue driving the vehicle. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into cylinder #2 had resulted in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 45,000.

- Tucson, AZ, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a coolant leak and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000.

- Oregon, OH, USA

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was displayed on the instrument panel. A code scanner was used and retrieved a code for a misfire in cylinder r#3. Upon additional inspection, the contact became aware of excessive coolant consumption. One day, while stopped at a stoplight, the engine temperature gauge indicated that the engine temperature was hot(H). The contact pulled over and discovered that the coolant reservoir was empty. The contact added coolant to the coolant reservoir; however, the vehicle hesitated while depressing the accelerator pedal. The check engine warning light was illuminated on the instrument panel, with heavy white smoke coming from the tailpipe. The contact parked the vehicle and had the vehicle towed to a dealer the following day. The contact was later informed by a mechanic that coolant intrusion into the engine had caused engine failure. The contact was provided an estimate for the repair; however, the vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 91,000.

- Jacksonville, FL, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving on the highway at 65 MPH, the message "Engine Overheating - Please Pull Over" was displayed, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was informed that the engine was faulty due to coolant intrusion, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,400.

- Lee's Summit, MO, USA

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle shuddered abnormally, with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure due to coolant intrusion into cylinders #2 and #3. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,784.

- Houston, TX, USA

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, where a diagnostic test was performed. The diagnostic test discovered coolant intrusion into cylinder#2, causing damages to the engine block. The contact was provided with an estimate for a new engine. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 58,000.

- Dixon, MO, USA

The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was taken for routine maintenance, the independent mechanic discovered that the coolant reservoir level was low. The mechanic added coolant to the coolant reservoir however, two days later the coolant level was low again. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under an extended warranty coverage related to the failure. The failure mileage was 103,000.

- Sunland, CA, USA

The contact-??s friend owns a 2017 Ford Escape. The contact stated that while his friend was driving at an undisclosed speed, the check engine warning light illuminated. The engine idled roughly, and there was white smoke coming from the exhaust pipe. The contact, an independent mechanic, diagnosed the vehicle and discovered that cylinder #1 had a blown head gasket. The contact determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact's friend to report the failure to the NHTSA Hotline. The failure mileage was approximately 105,000.

- Athens, AL, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle was shaking erratically. The vehicle was taken to an independent mechanic where it was diagnosed with a coolant leak and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact NHTSA Hotline to report the failure. The failure mileage was approximately 67,742.

- Winston Salem, NC, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, there was a misfire coming from the engine intermittently while depressing the accelerator pedal. The failure persisted and the check engine warning light illuminated. The vehicle was taken to the dealer on two separate occasions. On the first occasion, the check engine warning light was reset but the failure returned. On the second occasion, the spark plugs were replaced; however, the check engine warning light returned a month later. The vehicle was then taken to an independent mechanic who discovered coolant intrusion into cylinder #3, resulting in engine failure. The manufacturer was notified of the failure and the contact was provided a case number. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 55,000.

- Chicago, IL, USA

The contact owns a 2017 Ford Escape. The contact stated that while stopped at a red traffic light, the contact noticed an abnormal sound coming from the front end of the vehicle, and there was an abnormal odor inside the cabin. Additionally, the contact stated that the A/C system and heating system became inoperable. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not included in a recall. The manufacturer was notified of the failure. The failure mileage was approximately 137,300.

- Bardstown, KY, USA

The contact owns a 2017 Ford Escape. The contact stated that the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle occasionally failed to start after several attempts. In addition, the engine overheated with the "High Engine Temperature - Stop Safely" message displayed on the instrument panel. The vehicle was taken to a dealer and the contact was provided a fee for the vehicle to be diagnosed and inspected. The vehicle was taken to an independent mechanic and mechanic determined there was coolant intrusion into the engine. The vehicle was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 100,000.

- Iron Mountain, MI, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with coolant intrusion. Upon further investigation, the contact related the failure to the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.

- Minneapolis, MN, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving 10 MPH in a parking area, the temperature gauge indicated that the vehicle was overheating, prompting the contact to discontinue driving the vehicle. The check engine and the low coolant warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into several cylinders had resulted in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 98,000.

- Newport News, VA, USA

The contact owns a 2017 Ford Escape. The contact stated that an abnormal, rumbling sound was coming from the vehicle at start-up, with the check engine warning light illuminated. The vehicle was taken to a dealer, and a tune-up was performed on it. Despite the tune-up, the failure persisted. The vehicle was taken back to the dealer, and the contact was informed there was coolant intrusion into the engine and the head gasket needed to be replaced. The vehicle was taken to two other independent mechanics, who advised the contact not to replace the head gasket because it was not a permanent repair. The contact was advised to replace the engine. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 67,895.

- Brick, NJ, USA