The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was taken for routine maintenance, the independent mechanic discovered that the coolant reservoir level was low. The mechanic added coolant to the coolant reservoir however, two days later the coolant level was low again. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under an extended warranty coverage related to the failure. The failure mileage was 103,000.

- Sunland, CA, USA

The contact-??s friend owns a 2017 Ford Escape. The contact stated that while his friend was driving at an undisclosed speed, the check engine warning light illuminated. The engine idled roughly, and there was white smoke coming from the exhaust pipe. The contact, an independent mechanic, diagnosed the vehicle and discovered that cylinder #1 had a blown head gasket. The contact determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact's friend to report the failure to the NHTSA Hotline. The failure mileage was approximately 105,000.

- Athens, AL, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle was shaking erratically. The vehicle was taken to an independent mechanic where it was diagnosed with a coolant leak and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact NHTSA Hotline to report the failure. The failure mileage was approximately 67,742.

- Winston Salem, NC, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, there was a misfire coming from the engine intermittently while depressing the accelerator pedal. The failure persisted and the check engine warning light illuminated. The vehicle was taken to the dealer on two separate occasions. On the first occasion, the check engine warning light was reset but the failure returned. On the second occasion, the spark plugs were replaced; however, the check engine warning light returned a month later. The vehicle was then taken to an independent mechanic who discovered coolant intrusion into cylinder #3, resulting in engine failure. The manufacturer was notified of the failure and the contact was provided a case number. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 55,000.

- Chicago, IL, USA

The contact owns a 2017 Ford Escape. The contact stated that while stopped at a red traffic light, the contact noticed an abnormal sound coming from the front end of the vehicle, and there was an abnormal odor inside the cabin. Additionally, the contact stated that the A/C system and heating system became inoperable. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not included in a recall. The manufacturer was notified of the failure. The failure mileage was approximately 137,300.

- Bardstown, KY, USA

The contact owns a 2017 Ford Escape. The contact stated that the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle occasionally failed to start after several attempts. In addition, the engine overheated with the "High Engine Temperature - Stop Safely" message displayed on the instrument panel. The vehicle was taken to a dealer and the contact was provided a fee for the vehicle to be diagnosed and inspected. The vehicle was taken to an independent mechanic and mechanic determined there was coolant intrusion into the engine. The vehicle was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 100,000.

- Iron Mountain, MI, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with coolant intrusion. Upon further investigation, the contact related the failure to the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.

- Minneapolis, MN, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving 10 MPH in a parking area, the temperature gauge indicated that the vehicle was overheating, prompting the contact to discontinue driving the vehicle. The check engine and the low coolant warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into several cylinders had resulted in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 98,000.

- Newport News, VA, USA

The contact owns a 2017 Ford Escape. The contact stated that an abnormal, rumbling sound was coming from the vehicle at start-up, with the check engine warning light illuminated. The vehicle was taken to a dealer, and a tune-up was performed on it. Despite the tune-up, the failure persisted. The vehicle was taken back to the dealer, and the contact was informed there was coolant intrusion into the engine and the head gasket needed to be replaced. The vehicle was taken to two other independent mechanics, who advised the contact not to replace the head gasket because it was not a permanent repair. The contact was advised to replace the engine. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 67,895.

- Brick, NJ, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds on several occasions, there was white smoke coming from the exhaust pipe, and the check engine warning light was illuminated. The vehicle was steered to the side of the road and was inspected. The contact continued driving, but the vehicle shuddered and lost motive power. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant had leaked into the cylinder. The contact was informed that the spark plugs and ignition coils needed to be replaced. The vehicle was repaired, but the failure recurred 2-3 days later. The contact stated that while driving approximately 30 MPH, the check engine warning light illuminated, and the message "High Engine Temperature - Stop Safely" was displayed. The contact inspected the vehicle and noticed that there was no coolant in the reservoir. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 94,500.

- Oakdale, NY, USA

The contact owns a 2017 Ford Escape. The contact stated that while at a complete stop at a red traffic light, a driver walked up to the contact and informed the contact that there was smoke coming from the rear of the vehicle. Additionally, the contact noticed an abnormal sweet odor coming from the exterior of the vehicle. The check engine warning light was illuminated. The contact drove the vehicle to the residence. The vehicle was taken to an independent mechanic, where it was determined that the engine was consuming coolant excessively. The contact was informed that the engine block assembly needed to be replaced. The contact was informed of Ford Technical Service Bulletin Number: 22-2229, which the contact related to the failure. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 137,000.

- Chelsea, MI, USA

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The contact stated while attempting to drive from a complete stop on several occasions, the vehicle sputtered and stalled. The message "Engine Fault - Service Now" was displayed. The contact related the failure to Ford Customer Satisfaction Program Number: 21N12. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in the cylinders through the engine block. The dealer determined that the short block needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, but no assistance was provided due to the mileage of the vehicle. The failure mileage was approximately 80,065.

- Williamsburg, IA, USA

The contact's mother owns a 2017 Ford Escape. The contact stated that while her mother was driving at an undisclosed speed and depressing the accelerator pedal, the vehicle failed to respond. The message "Engine Fault" was displayed. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine, and the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact was related to the failure of Ford Technical Service Bulletin Number: 22-2322(- Low Coolant, White Exhaust Smoke And /Or Illuminated MIL -); however, the vehicle was not covered. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The contact was referred to the NHTSA Hotline to file a vehicle safety complaint. The failure mileage was 27,000.

- Alpharetta, GA, USA

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the engine had failed due to coolant intrusion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 88,000.

- Troy, OH, USA

The contact's wife owns a 2017 Ford Escape. The contact stated that approximately one year ago, the engine was misfiring, and the vehicle was shuddering when the vehicle was started. The contact stated that his wife had not seen any warning lights illuminated. The contact had taken the vehicle to an independent mechanic. The vehicle was diagnosed, and it was determined that the spark plugs and coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact took the vehicle back to the same mechanic and was informed that the cylinders in the engine had failed a pressure test and referred the contact to the dealer for assistance. The vehicle was towed to the dealer. The dealer diagnosed the vehicle and determined that there was coolant intrusion into the engine block, and the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Technical Service Bulletin: 19-2346 (Coolant intrusion into the cylinders - Engine and Engine Cooling). The manufacturer was informed of the failure and informed the contact that the program to replace the engine did not cover the vehicle and had expired. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

- Bellville, OH, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving 30-35 MPH, the vehicle was running rough on several occasions. The service light was illuminated. The contact stated that the failure was like Customer Satisfaction Program: 21N12. The vehicle was taken to the local dealer where it was determined that there was a coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 121,764.

- Johnson City, TN, USA

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated and remained illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine was faulty due to coolant intrusion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

- Moravian Falls, NC, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge displayed that the engine was overheating. The coolant temperature warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was then towed to the dealer, who determined that there was coolant intrusion in cylinder #4, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 93,993.

- Soddy-Daisy, TN, USA

The contact owns a 2017 Ford Escape. The contact stated that the vehicle failed to start in the morning as expected. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block replacement after Coolant Intrusion). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 150,000.

- Benton, KY, USA

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to Midas where it was diagnosed with coolant intrusion in cylinder #1, causing engine failure. The spark plugs were replaced; however, the failure persisted. The contact stated that on another occasion, while driving 75 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, before the vehicle went into LIMP Mode. The check engine warning light was illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. A tune-up was performed on the vehicle, and spark plugs and ignition coils were replaced. The contact was informed that the engine needed to be replaced. The contact arrived at the dealer to pick up the vehicle, and the check engine warning light illuminated. The vehicle remained with the dealer. The contact was informed that several maintenance repairs were completed on the vehicle. The manufacturer was made aware of the failure but denied assistance in covering the cost of the repair. The failure mileage was unknown.

- Barstow, CA, USA