the lug nuts are being striped when changing for tire rotation or a flat or new tiers

- Ocala, FL, USA

Took vehicle to service to ford dealership to include tire rotation. Was told technician had difficult time removing lug nuts as the were swollen and frozen. Service Manager informed me they would need to be replaced as in emergency on road may not be able to be removed. Was told by service manager this is an ongoing issue. Have researched this and this appears to be an ongoing issue as per numerous web sites and has resulted in several law suits.

- Dupont, PA, USA

Was having brakes replaced and was informed the aluminum coating on the lug nuts had swollen and could not be removed/tightened with the normal sized lug wrench. Was not concerned until I realized that meant that if I had a flat on the road, the lug wrench that came with the vehicle would not work. Not a fan of being stranded on the side of the road with no way to change a tire. Understand that Ford is not recognizing this as an issue. I find it to be a serious safety issue if you have to be stuck on the side of the road for an extended period because you have to wait for someone with the correct tool to show up because the one provided with the vehicle is no longer sufficient.

- Swansea, IL, USA

The engine light comes on it doesn-??t act like it wants to run the gears won-??t shift and it loses power and doesn-??t want to go just about got hit because it went from 35mph to 5mph in seconds without me giving warning by hitting my brakes and it makes a loud sound when running and a loud knock sound on right front side where wheel is they say it-??s safe to drive but no it-??s really not

- Eden, NC, USA

I cannot remove the lug nuts with the provided tool. The lug nuts are evidently swollen.

- Canyon Country, CA, USA

Tires could not be rotated during service at a Ford Dealer because one or more lug nuts were swollen due to corrosion. Had to replace all 20 lug nuts at an additional cost of $136.

- Danville, IL, USA

I am writing this to inform you of (4) safety issues in just the past year. Last August while driving in Massachusetts (I live in PA) I heard a strange noise. After pulling off the busy highway I found the bottom of my car dragging on the road. I had to find a place that sold duct tape as a temporary fix. Next problem was swollen lug nuts (never heard of such a thing). While getting new tires I had spent money for new lug nuts. The next problem again, the bottom of the car was falling off and dragging on the road. Most recently, two weeks ago while driving down the highway in West Virginia the car stated shaking and the engine light stated flashing. After being towed to Greenbrier Ford in Lewisburg, WV the dealer informed me the engine had a catastrophic failure. This is the second engine failure. Every time I get in this vehicle I feel unsafe because I never know what is going to happen next.

- Bethlehem, PA, USA

Took vehicle in for routine service and was told need new lug nuts. Said they were swollen and if we had a flat we would not be able to change our tire. We have had a problem with navigation for years. Told dealer is working with Ford for a solution, been over a year and still waiting. Phone is delayed, GPS is way off, sitting in Delaware and navigation says we are in Maryland. This is a major disappointment

- Millsboro, DE, USA

Lug nuts could not be removed

- Sterling , VA, USA

Swollen lug nuts

- Red Lion, PA, USA

We took our car in for oil change and tire rotation, we were informed by service manager tires couldn't be rotated because lug nuts couldn't be removed, did we want lug nuts replaced which we did, after done ask why did the lug nuts fail on a car with less than 21000 miles was told it was a split lug nut poorly designed and when seal breaks and swells they can't be removed. In my mind this is a safety issue as we wouldn't have been able to change a flat tire if the service department couldn't change and we wouldn't have known this issue existed had we not had the car in for oil change and tire rotation. So if we had had a tire issue on the highway we would not been about to change our tire, leaving us stuck on the road. I don't have a clue the number of cars on the road with lug nuts that couldn't be removed. I believe Ford should replace all these poorly designed lug nuts

- Mount Vernon, IN, USA

At a recent oil change/tire rotation the tire lug nuts were found to be bulging - these are 2 piece lug nuts. Their tools had a difficult time removing them. They informed me that they would not rotate my tires, in the future, unless I had a new set. Checking, on-line, I also found that my Ford supplied lug wrench may not allow me to fix a flat. This is a potential future safety issue. Belief is that the dissimilar metals that makeup these nuts cause corrosion and may fail, without any warning, and cause serious damade/injuries.

- Liberty Hill, TX, USA

I had to change a tire on the shoulder of a busy 4 lane highway. I was unable to fit the lug wrench onto a lug nut. I was unable to change the tire as I could not remove the lug nut. I had it taken to an independent service center where he confirmed that there were 4 other lugs total on the other (3) wheels that were swollen as well. There was no indication that these lug nuts were faulty.

- Ontario, NY, USA

While getting routine maintenance service for an oil change and tire rotation from the Ford Dealership in Milford Ohio, I was informed by the Service Department representative that they were able to perform the tire rotation due to "swollen lug nuts" on my vehicle. The representative stated this is known issue and recommended I purchase new lug nuts from an aftermarket automotive parts supplier. - What component or system failed or malfunctioned, and is it available for inspection upon request" Since I need the vehicle for my transportation needs, I will be purchasing the new lug nuts as recommended, however, I will ask for the original lug nuts in question in the event there is an inspection request. - How was your safety or the safety of others put at risk? I do not feel at this time my safety has been put at risk. - Has the problem been reproduced or confirmed by a dealer or independent service center? This problem was identified by the dealer since the dealer is who recommended replacing the lug nuts. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not been inspected by anyone else or any other organization. - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" There were no warning lamps, message or other symptoms of this problem. I was made aware of this issue by the Ford Dealership where I was getting service for an oil change and tire rotation on 12/17/2021.

- Loveland, OH, USA

Quick Lane stated lug nuts were swollen and that it would cost $160 to replace lug nuts. This is a known issue with Fords--this should be covered under warranty as a defect item.

- Yulee, FL, USA

I recently purchased new tires. When I went to have them installed I was told there a problem with the lug nuts (Swollen Lug Nuts). I have never heard of such a problem until I researched the internet and found this is an issue with many Ford vehicles. I had to spend an unexpected repair of $140 plus for new lug nuts. Not only is this a defect but also a safety concern. If a driver would happen to get a flat and could not change the tire because of swollen lug nuts, that is a problem. Ford is aware of the problem and has done NOTHING to correct the problem/safety concern. There are millions of these vehicles on the road and the problem needs to be addressed by FORD>

- Bethlehem, PA, USA

Had an increasingly loud wheel noise and pulled over to check tires. Passenger rear wheel lugs were noticeably loose. Could not get the Ford supplied jack-handle wrench on the the lug nuts. Tried a 4-way wrench and still could not get it on. Gave up and called AAA. The technician also could get get his impact wrench on the nuts to tighten them. Using an oversized socket, he did get some turning but the damaged lug nuts could not be tightened. We found 4 of 5 on that wheel, and at least 2 on every other wheel to be loose and not able to be tightened at the roadside. The vehicle was unsafe to drive, or be towed without a flat-bed recovery vehicle. The dealer had the gall to charge me $5/each for 20 new lug nuts that are just the same kind and will no doubt also have the same problem in a few years. Of course, I'll be replacing them soon with solid piece after market products. 1. Ford has been using these 2-piece lug nuts, knowing there is a problem for many years. 2. This vehicle was inspected at the dealer less than 3 months prior. They should have known to check this and replaced them at that time. They did not. 3. This wheel should not have been loose in the first place. The dealer was the last one with the wheels off during inspection and rotation. They did not even acknowledge that problem. EVERY single FORD dealer -- but especially those in the Northeastern US where corrosive materials are applied to the road in winter -- should be inspecting these defective lug nuts every time they see the vehicle. Simple putting the right sized socket on each nut to see if it fits would have been sufficient. Ford should be replacing defective lug nuts at their expense.

- Cumberland, ME, USA

2-piece "laminated" lug nuts (steel nut covered by sheet metal trim) have failed and are a safety hazard since they are difficult or impossible to remove and replace. This is a design defect and affects multiple Ford vehicle models and years.

- Austin, TX, USA

The lug wrench that Ford provided me with the purchase of my 2017 Ford Escape does not fit the tire lugs. I had a blow out on a highway and was unable to change the tire with the lug wrench. We had to use a socket and pound the socket unto the lug. I feel this is a major safety problem. I contacted Ford and they basically said it was not their problem. I still am unable to change a tire on this vehicle. I asked Ford to replace he lugs with ones that would fit my lug wrench. Thanks for ay assistance you can provide.

- Midwest City, OK, USA

Rotating tires for routine maintenance. Some of the lug nuts deformed and wont accept a wrench. They are all difficult to remove. And all of them get stuck in the socket and are very difficult to remove from the socket wrench. It is impossible to change the tires. The picture shows the deformed lug nut. It was deformed by simply removing the nut with good fitting high quality tools. The lug nuts do not even fit the wrench that is provided in the car for changing flats. It will take special tools to remove all the lug nuts. This is clearly not acceptable. It is very dangerous. Luckily was being done at home and not leaving anyone stranded. A tow truck driver would not be able to help other than tow the whole vehicle for a simple flat tire, at great expense. And it might not be able to be towed. It may need to be pulled onto a flatbed type of tow truck and be carried instead of towed in the usual manner.

- Castle Rock, Wa, WA, USA