3.3

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
40,017 miles

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« Read the previous 20 complaints

problem #5

Nov 062021

Escape

  • miles
Lug nuts. Two piece design. Chrome part swells and makes it impossible to remove lug nuts without damaging them. Dealer informed me that this is a common occurance and class action lawsuits have been attempted but rejected. I had to buy a set of 20 new lug nuts for $104. Ford technicians and customers have lost money because of this. I wanted to report another occurance in the hopes that Ford will have to do something about it. I can provide a receipt for the purchase, if necessary.

- Nashua, NH, USA

problem #4

Apr 142021

Escape

  • miles
The lugnuts on my Escape are now swollen and misshapened through no fault of mine. I have been informed of this defect during last 2 service visits. Dealer did not rotate tires on last service because of this problem. This is a safety issue since lugnuts hold wheel and tire onto car. The expense to replace should not be absorbed by owner of vehicle, but rather by the manufacturer.

- Mentor, OH, USA

problem #3

Sep 242021

Escape

  • 88,000 miles
The contact owns a 2017 Ford Escape. The contact stated while having routine maintenance at the local dealer, he was informed that the lug nuts were swollen, and all the lug nuts needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 88,000. The VIN was not available.

- Houghton Lake, MI, USA

problem #2

Jun 182021

Escape

  • 70,000 miles
The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the driver-??s side run-flat tire loss air. As the contact pulled over and attempted to change the tire, he discovered that the lug nuts were deformed and could not be removed with the lug wrench. The contact's wife called the manufacturer however, the manufacturer offered no assistance. Two fellow motorists were able to assist the contact and the tire was replaced. The contact had the lug nuts replaced. The contact wrote a letter to the manufacturer however, there was no response from the manufacturer. The vehicle was repaired. The failure mileage was approximately 70,000.

- Sun City West, AZ, USA

problem #1

Nov 192020

Escape

  • 42,000 miles
The contact owns a 2017 Ford Escape. The contact stated that upon taking the vehicle to bondy's Ford Lincoln (3615 ross clark cir, dothan, al 36303) for an oil change, he was informed that the lug nuts on the four wheels needed to be replaced due to swelling. The contact was given an estimate for the replacement and the lug nuts were replaced without approval. The manufacturer was notified of the failure. The contact then received an email which stated that the manufacturer was unable to reimburse for the cost of the lug nuts due to wear and tear. The contact stated that the manufacturer was aware of the defective lug nuts and that a recall should have been placed on the lug nuts. The vehicle was repaired. The failure mileage was approximately 42,000.

- Dothan, AL, USA