I purchased this car new [XXX]. It was running rough for some time but now has 90,000 miles on it. I took it in for the shifter cable recall. I told them it was running rough. The Ford dealership here in Arkansas said it was coolant leaking into cylinder #2. By researching, I found that Ford issued a Customer Satisfaction Program 21N12 in June 2022 for this specific issue. I never got a notice in the mail. Ford Motor company says this program stops at 84,000 miles or June 19, 2025 for me so I am out of luck since I have more than 84,000. This is wrong. It should apply to all mileage for such an issue. This should be a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Fort Smith, AR, USA

My coolant is leaking into the motor. Shop gave me a quote for a whole new engine. I-??ve seen so many posts on forums and many friends who own the same car having the same problem. Please please make Ford issue a recall as this is my only vehicle and I got it hoping to finally not have to worry about car problems for a while. It-??s been 2 months since I bought it.

- Hillsboro, OH, USA

Check engine light came on at 103k miles with a P0302 error code. Replaced spark plugs and check engine light went away. 2 weeks later high engine temperature warning came on. Had it towed to a mechanic. Diagnosis was a cracked engine block with coolant leaking into cylinder number 3. Complete engine and turbo replacement is needed quoted at $11k.

- West Chester, OH, USA

I have a coolant intrusion in the 1.5L engine and now I have to have the entire engine replaced, and it will cost me more than the car is worth. This is a widely known problem and Ford refuses to include all year/make/models with this issue. I have no way to get my car fixed and it's been down for over a year now because I can't afford to get it fixed.

- Jacksonville, FL, USA

The car hit 101,000 miles, and the check engine light came on. I do not remember having the spark plugs replaces, so I took the car in to the dealership to have those done thinking that was the problem. They have the car for two days. The dealership replaced the spark plugs and the crank case. The day after the car came back it did not start. Then the next time I drove it, I made it half a mile down the road and it started smoking. After the car was towed to the dealership at 9:57 am, this is the first message I received from the dealership at 4:48pm on Tuesday. "I wanted to inform you the tech did take a look at the vehicle and found a bunch of codes to different parts of the system. The shop foreman, my manager, and my director are all involved to correct this for you. Still performing inspections of different parts of the engine & under the hood." The second message I received was 11:37 Thursday "I apologize, I had to leave office yesterday at 1030 unexpectedly. I have been catching up on everything since returning today. I was informed there is coolant intrusion on the engine after performing the spark plugs. That is what caused the vehicle to start overheating. Our sincere apologies. There is a recall on the vehicle for this exact concern. It calls for an engine replacement. However, your vehicle is outside of the allotted mileage for that recall. I have submitted to both Ford and our rep for assistance to have these repairs taken care of. Per my manager, Jess & director Chris, please stay in the loaner vehicle (our cost) until we can resolve this matter. I should have an answer from our rep/Ford by this afternoon." Then I did not hear from them again until the Monday after at 1:37 pm asking for me to call them. The news on the phone call was that it was an extended warranty not a recall and that Ford was not willing to do anything about it.

- Baltimore, MD, USA

The coolant leaked, causing the need for a total engine replacement at only 68,000 miles. This has essentially totaled my vehicle, with the cost of repair exceeding the value of the car. It also placed my family and me at risk if the car had overheated. The vehicle has been inspected and the issue confirmed by my Ford dealer.

- Indianapolis, IN, USA

The vehicle was shaking really bad when started. I took the vehicle to a mechanic since it seemed like it was mis-firing. I was told the vehicle was leaking coolant into the 2nd cylinder causing damage to my engine. I was told I needed a whole engine replacement. I called Ford Customer care and was told there is no service programs for my VIN number. I also purchased the extended warranty when purchasing this vehicle which just expired in NOV 2024. I can't believe Ford will not honor this engine replacement when I just saw online this was an ongoing issue and my vehicle was was in the time frame of 96 months or $150,000 mile time frame.

- Riley, MI, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that an unknown error message related to the coolant was displayed on the instrument panel. The vehicle was taken to a local service center, where it was diagnosed with a blown head gasket due to coolant intrusion into the cylinders. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

- Williamsport, PA, USA

Check engine light came on and car would produce shaking and bumping feeling up on startup Took vehicle to AAA tire and auto Sylvania, Ohio. Service shop performed diagnostic. Used scope to visualize coolant in the third cylinder of the engine. Tech said that the cylinder was almost completely full of coolant and engine would fail soon and would need replaced. A few days later the car is now producing smoke from the exhaust and is now undrivable due to safety concerns from smoke and potential failure while driving.

- Sylvania, OH, USA

Vehicle acts like it wants to stall when it starts. I had it checked and it has coolant intrusion on cylinder 3 from engine block. Ford dealer says it does not fall under a replacement campaign. I called Ford consumer support and was told that if the vehicle had been manufactured in building A versus B, it would be fixed by Ford. So, all the same parts are used to manufacture the vehicles................they all will have the same issue. The 21N12 campaign needs to be expanded to cover all vehicles since they have the same motor which results in the same issue. This vehicle has 43,932 miles on it so it hasn't even lasted the 60,000 miles that one would expect the engine to last. I am requesting that the NHTSA assist in getting this engine replaced since it is a known issue. Ford needs to replace all faculty engines.

- Heath, OH, USA

Ford Customer Satisfaction Program 21n12. Coolant intrusion into one or more cylinders for the 1.5L Ecoboost motor. Ford will not repair this motor under the 21n12 code beyond 7 years or 84,000 miles. CSP 19b37 is required prerequisite prior to performing the 21n12 repair, so the 21n12 repair timeline therefore should start at the date of the 19b37 repair. My vehicle is just 4 months out of the 7 years (in service date) and Ford won-??t cover the repair. Vehicle is inoperable and the repair cost will exceed the cars value after repairs are made. The vehicle currently has 79, xxx miles which is unacceptable by today-??s vehicle life standards.

- Loves Park, IL, USA

This vehicle has a known issue with coolant intrusion into the engine, while driving down the highway this caused my car to instantly send an engine overheating message and send the car into limp mode. While driving in the left lane i quickly lost all power and was limited to roughly 10mph to try and merge across 3 lanes of traffic. There was a customer satisfaction program to fix this but i am 6k miles beyond qualifiying.

- Oklahoma City, OK, USA

Recall 21n12 Was sold this car from ford dealership without them disclosing this recall that has been in affect for years Now being told that my engine failed due to this recall but that ford isn-??t going to cover it due to it being past the recall date now and I was quoted $14,000 which is more than what the car was even worth in the first place

- Honolulu, HI, USA

Coolant intrusion in engine block for the second time.

- Pinetops , NC, USA

Short Block Coolant Intrusion as described in Customer Satisfaction Program 21N12 dated June 9, 2022.

- Orrtanna, PA, USA

I purchased a 2018 Ford escape from a dealership in 2023. Has know recall issue/ issues dealership should have notified me of. Also manufacturer warranty should cover but warranty is limited to time I didn't own the vehicle. Was not notified as required by statute.

- Albuquerque , NM, USA

The contact owns a 2018 Ford Escape. The contact stated that while attempting to start the vehicle, the engine failed to turn over. The check warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with coolant intrusion into the engine which caused the #4 spark plug to be rusted, and a failure with the long block. Upon further investigation, the contact related the failure to an unknown NHTSA Campaign Number; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 137,000.

- Yulee, FL, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent, mechanic where it was diagnosed and determined that the engine block had failed, and the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 92,800.

- Des Moines, IA, USA

What component or system failed or malfunctioned, and is it available for inspection upon request": The engine - coolant leaked and is leaking into one of the piston heads - this is in line with what has happend to several others regarding their Ford Escape. How was your safety or the safety of others put at risk?: The engine was miss-firing - luckly I took it in before anything serious happened, but when I press the gas, it didn't always accelerate. Has the problem been reproduced or confirmed by a dealer or independent service center?: Yes, both Ford HQ and the dealership have confirmed this problem. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?: Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear": Engine light was flashing.

- Austin, TX, USA

Coolant leaking into cylinders caused engine failure at approx 113,000 miles. I took it to a dealership and they said the engine had to be replaced. I did so and had it replaced at $8464.12 This is a known problem with this Ecoboost engine

- Delaware, OH, USA