10.0

really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
7 / 0
Average Mileage:
22,020 miles

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« Read the previous 20 complaints

problem #30

Oct 292019

Escape

  • 25,000 miles
Engine overheat light would come on immediately upon starting the engine and would remain on. Car stalled several times but I was able to start it up again after a few minutes and it drove fine. Finally, the car completely stalled and had to be towed to a Ford dealership. The vehicle is still under warranty but it needed a new engine short block as there was a crack in the short block, causing coolant to leak into the cylinders. This vehicle had 25,000 when this occurred and had been leased (new) for less than 1 year. Dealership was backlogged with engine repairs on Ford Escapes from various model years. The dealership listed the repair the problem as "cylinder deck surface imperfection." My vehicle was in service from October 29, 2019 to Dec 16, 2019.

- Canton, MI, USA

problem #29

Dec 052019

Escape

  • miles
On March 3, 2018, we purchased a 2018 Ford Escape from duval Ford in jacksonville, fl. Soon after the purchase, we experienced issues with the car stalling and jerking when applying gas. Although the situation only occurs on occasion, it is a dangerous problem when accelerating into traffic. The main time this has happened is during long trips. With our travel schedule and family out of town, we need a reliable vehicle to safely Transport us to whatever location we chose. We called to report the issue and tried some of the trouble shooting efforts explained to us via phone. The issue persisted; therefore, on May 8, 2018 we returned the vehicle to the service department explaining details of the struggles previously mentioned. We asked them to check the fuel injector and other engine misfires. Two days later, they returned the car stating there were no issues found. This process has continued several times from April 2018 until today. Our last attempt to allow duval Ford service department to repair the issue, was on December 5, 2019. We took the car into the shop, reported in detail about the on-going issue and asked for the oil to be changed. The service department had the vehicle for 9 days, drove it 31 miles, and reported that no issues were found. During the 9-day stay, we called to ask about the status of the vehicle, only to be told that it was being worked on. On Saturday, December 14, 2019, after a 9-day stay in the service department parking lot, we went to retrieve our vehicle only to find that the oil had not been changed and no issue was resolved with the problem we reported.

- Jacksonville, FL, USA

problem #28

Nov 112019

Escape

  • 17,349 miles
The vehicle was purchased in Mar/Apr 2019 with 3000 mi. The vehicle had all regular maintenance checks prior to the 11/11/19 incident. There were no vehicle alerts regarding coolant or engine overheating prior to this incident. At 17349mi, the vehicle was parked after a 35min drive on the tollway. The vehicle had one coolant/hot engine warning after the vehicle had been parked for 2.5hrs in sub-zero weather. I turned off and then on again 5 min later. This time the engine shut itself off immediately following the key turn.the vehicle's engine "locked up" and is at the dealership awaiting repair. I have been told this repair could take 4-6 weeks because engines are on back order and generally take up to two weeks to install. The dealership also states that there was no way that this repair would have been found in previous maintenance checks.

- Skokie, IL, USA

problem #27

Nov 092019

Escape

  • 15,000 miles
The car began to shutter and felt as if it was losing power. The engine light did come on and I tried to get to the shoulder of the highway, but the engine light turned off and the car began to function as normal. I made an appointment the next business day with no concerns from the service rep stating it was most likely from the weather change and scheduled me in for 5 days later. I continued driving the car with no known problems or identifying lights that a problem exists. After about 5-7 hrs after dropping off I was told by the service rep that the 1.5 echo boost engine is losing coolant through the motor and the short block is to be replaced. As well as stating that this problem is on an internal watch list from Ford. I have high concerns that I continued to drive my 18-month-old car (purchased new in May 2018) with my children as well as to/from work without the engine light or any known identifier that a problem continued. My main driving everyday consist of highway driving and this problem could of caused a bad mishap not only for my family, but anyone around me on the highway.

- Saint Peters, MO, USA

problem #26

Oct 162019

Escape

  • 12,310 miles
Check engine light has repeatedly turned on. Every time, the dealer has "reset the computer" and sent me on my way. Last week, they told me the engine had to be replaced and I would be without my car for close to 30 days. They said there is a problem with coolant leaking into the pistons. The service rep at the dealer told me this was an issue on all 1.5 ecoboost engines. He also told us not to report anything and refuse any offers from Ford and just bring the car in for repair. This seems like another Ford cover up like they had with their 2014 Focus model and the faulty transmission (a vehicle I also had, and currently has a class action lawsuit). Ford has repeatedly been shady about how their vehicles perform and refuse to do anything about it until someone sues them. The fact that their service department knows exactly whats going on (they have 56 loaner cars for customers with repairs, and all 56 vehicles were already given out when I had my problem) is ridiculous, and it says alot that they still refuse to admit they designed a garbage engine.

- Miami, FL, USA

problem #25

Sep 012019

Escape

  • 34,000 miles
Noticed that the car sounded rough when starting for a while. Driving around 60mph the car all of a sudden jarred/ chugged which was quite alarming. Every time I pushed the accelerator, the car chugged. It reminded me of driving a manual car when you aren't in the correct gear. At first, I thought that it might be a transmission issue. It was not.. the car has been at the dealer for about 6 weeks. They told us that coolant is getting into the engine. Not sure if the recall is going to happen, but it sounds as if there is a significant number of people with the same issue.

- Armada, MI, USA

problem #24

Oct 042019

Escape

  • 29,850 miles
After several months of engine backfires, rough starts and idling and check engine lights they are finally replacing my engine due to issues with coolant getting into the engine. The last incident happened when the car was moving and could have been serious situation. When it was taken to the dealership they would not allow me to drive it further.

- Hollister, CA, USA

problem #23

Aug 222019

Escape

  • 10,000 miles
My Ford Escape 2018 with 10,000 miles, I was driving and all of a sudden the car starting vibrating and I had to drive 15 miles per hour to the dealership. The service department put it on the computer and determined the piston had caused the engine to be blown. This was the first of September and I have not received a date for the repair being done. The parts department says they keep emailing Ford and are not receiving any date on parts being sent. The car is covered by warranty and Ford is paying for rental but I would like to know status on repair and if it will happen again. If so what can I do to getting a new car?

- Cherokee, NC, USA

problem #22

Sep 132019

Escape

  • 19,300 miles
At between 18000 and 19000 miles car developed coolant leak and has been at the riverside dealership since 9/13/19 and unknown time to get replacement parts and new engine from Ford.

- Macon, GA, USA

problem #21

Jul 312019

Escape

  • 28,000 miles
Between the period of July and Aug '18 the vehicle exhibited the following: Lurching forward while in-motion (city driving) - on more than one occasion rattling like noise on start-up noise when backing up resistance while reversing I attempted to bring it in, 8/1, and was told there were no issues found I returned on 8/13 and the vehicle has been in for repair since as they continue to find new issues (original issue: Short engine block replacement) I have done research and there are many 2018 Ford Escapes with this same issue. This car is unsafe to drive. Please note, the car was also in June - July '18 for head gasket leak.

- Greenfield, MA, USA

problem #20

Sep 262019

Escape

  • 20,000 miles
The contact owns a 2018 Ford Escape. While the contact's wife was driving at an unknown speed, she heard fluid moving in an unknown part of the vehicle and the check engine indicator illuminated. The vehicle was taken to jim shorkey Ford (412-379-6465, located at 1234 long run rd, white oak, pa 15131) where a spark plug was replaced. The technician also sealed the distributor to stop further leakage, but the failure recurred within 48 hours. The vehicle was taken back to the same dealer where the technician diagnosed that the engine needed to be replaced. The contact was informed that the vehicle would not be ready until December due to work load (backlog). The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 20,000.

- N. Huntingdon, PA, USA

problem #19

Jun 262019

Escape

  • 25,000 miles
I purchased a 2018 Ford Escape used in Apr of 2019. It was cosmetically great and had around 25,000 miles on it. In June of 2019, the check engine light came on. I took it to the local Ford dealer, where I was told that it was an engine misfire on the #2 piston. Then was told that coolant had leaked into the engine and now I will require the long block to be replaced. It was also noted that this is a common problem that Ford is aware of, but they have not issued a recall. After further research online, I've discovered that many people are experiencing the same issues: Coolant leaking into the engine and it having to be replaced. It is now Sept. 24th and I still do not have my car. I was told the reason that it is taking so long is that a lot of the parts are on back order. This repair is covered under my warranty, so my complaint isn't because this is taking too long to get my car back. My complaint is that this is not a recall by Ford. It is a known and documented problem, but Ford is not acting. It is so much of a problem that my vehicle has been with the dealer for 3 months because the parts are on backorder and I still don't have a timetable of when I can expect the repairs to be done. Also, my wife has been in contact with regional Ford regarding this and they are not providing much support/information on the matter.

- Pittsburgh, PA, USA

problem #18

Jun 182019

Escape

  • 28,000 miles
I took my 2018 Ford Escape with 28500 miles into the dealership on 5/6/19 due to a coolant leak. At that time, they replaced the oil cooler asy. On 6/18/19 with 30700 miles, it was back in for the same issue and deemed unsafe to drive. It has been sitting at the dealership torn apart for over 2 months now due to backordered parts. First it was the engine, then a gasket, and just this week another part! after one month of waiting, I called Ford Motor Co and reported a claim. Since then, every week I am passed on to another person with no answers for me. Each one says they will get back to me in 24hrs or within a week whether they have any new information or not and those have all been broken promises. I've been told my vehicle does not qualify for a buy back program with no reason given. When asked for a reason, I have been told to reference my states lemon law guidelines. The customer service regarding this issue has been absolutely terrible.

- Peosta, IA, USA

problem #17

Aug 122019

Escape

  • 28,000 miles
Problem started when the engine was running rough occasionally. Especially when starting. Almost stalled. Then the car started over heating occassionally. Finally the check engine light came on. Had the code checked. Misfire in cyclinder 1. also when it overheated we checked the coolant, the resevor was empty. We added the proper amount of coolant. 2 days later it was empty. But no sign of leak. Took to dealer and they said there is a manufactur defect where there is a crack by the cyclinders and coolant is leaking into the oil. Needed a new engine.

- Fowlerville, MI, USA

problem #16

Jul 022019

Escape

  • 23,000 miles
2018 head gasket at 23000 miles was told in the shop at shezzy Ford that they had three more in the shop for the same thing. That there was a problem with them. Car be driven on interstate check engine came on the pulled codes misfire cold start. Lose of power

- Richmond, VA, USA

problem #15

Aug 252018

Escape

  • 11,368 miles
I purchased a brand new 2018 Ford Escape in January of 2018 for which I paid in full.on 8-25-18 the check engine warning appeared on my dash while driving on an expressway.I took it in for service and was informed that it needs a new engine due to an internal oil leak which warped the cylinder head. I didn't get my car back until 9-22-18.on March 2, 2019 I had to pull off to the side of the road while driving on a city street because I heard a very loud noise and there was a distinct odor of burnt rubber.the car was towed to the dealership and was there for five days.the diagnosis: Bad wires, bad transfer case and front drive shaft leaking grease. An issue with the 4wheel drive system.on May 22, 2019 the check engine light came up once again.this time: A cracked spark plug which came with the new engine installed in August 2018. On July 11, 2019 driving on the expressway, warning appeared on my dash "engine too hot". it was late evening, after service hours.therefore I drove it there the following morning to be told that I need to leave it, but they don't have a loaner car for me. I had to drive off in my car because of my responsibilities and could not be without a vehicle. Was forced to drive with my windows open (obviously couldn't use ac). My first opportunity to return to the service department was on 7-15-19. I complained to the manager regarding the situation when I initially came in a few days ago.he assured me he will have a loaner vehicle for me.today, on 7-31 I finally received a voice message from the manager (only because I initiated this by calling and leaving him a message earlier inquiring about my vehicle an wondering why I haven't heard anything).the information I received was that my car needs an engine replacement (again).parts have been ordered but are on backorder. They will keep me up to date.I will never feel safe in this vehicle!

- River Grove, IL, USA

problem #14

Jun 142019

Escape

  • 18,620 miles
The contact owns a 2018 Ford Escape. The contact stated that the check engine indicator illuminated when the vehicle was started and the vehicle hesitated. The vehicle was taken to frederick Ford (302-629-4553, located at 26905 sussex hwy, seaford, de 19973) where it was diagnosed that cylinder number three misfired (codes: PO316 and PO303). The technician also stated that cylinders three and four operated as designed. The failure recurred. The vehicle was taken back to the same dealer where a misfire on cylinder number three was diagnosed again. The vehicle was scheduled for a fuel injector replacement. The failure recurred and the vehicle was taken back to the same dealer who diagnosed that the engine temperature was approximately 130 degrees. The manufacturer was made aware of the failures. After consultation with the dealer, the contact was informed to return the vehicle to the seller (pittsville Ford, 877-760-5870, located at 34690 old ocean city rd, pittsville, md 21850) for a buy back. The vehicle was taken back to the seller and the contact was informed that the engine may need to be replaced. The vehicle was not repaired or replaced. The contact was provided a loaner vehicle by the seller. The failure mileage was 18,620.

- Millsboro, DE, USA

problem #13

Nov 142018

Escape

  • 10,000 miles
2018 Ford Escape with around 10,000 miles started having engine trouble while driving on the highway. Engine light came on and was taken directly to a Ford dealership to diagnose the issue. They stated that coolant is leaking into the cylinders. They did a coolant pressure system test and replaced a spark plug. After receiving the vehicle back and only driving about 300 miles, the same issue happened and the check engine light came back on. Took back to the dealership for repair. This time they replaced the head gasket on one side only. After receiving the vehicle back and driving it for about 1,500 miles, the same issue happened and the check engine light came on again. Took back to dealership on 4/3/19 and as of today, 6/26/19, it still remains in the shop. They have been trying to replace the entire engine but are having difficulty for some reason. This engine is faulty and could cause a fire if the problem continues to remain. Ford corporate has been no help in resolving this or providing useful solutions and answers. The vehicle has been in the shop for over 100 days.

- Centennial, CO, USA

problem #12

Jun 042019

Escape

  • 27,000 miles
I got the vehicle back in late January early February of 2019. In April, the check engine light came on for a cylinder 3. brought the car to get fixed on 4/25 a week after the check engine light came back on in which the Ford dealership was surprised due to the fact that 6 cylinders and sensors were fixed. I was giving the vehicle back with the check engine light still on and memorial day weekend came along and they stated that the car now needs a new engine and didnt want to provide a loaner vehicle even tho its covered under warranty. 6/4/2019 I was left stranded with the car overheating and engine seized up.

- Southbridge, MA, USA

problem #11

May 292019

Escape

  • 18,000 miles
With only 18,000 miles on my car, the check engine light came on and it overheated. The dealership misdiagnosed the problem after having the vehicle for 2 weeks. Within a day of me having it back, the same thing happened again. This time, the dealership had the vehicle for over 2 months because parts to rebuild the engine were on backorder. Once I received the vehicle back, it never drove the same but I lived with it. Here I am 3 months later and the check engine light is on again! Ford should be ashamed. Will never purchase another Ford again in my life.

- Rising Sun, MD, USA

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