The contact owns a 2018 Ford Escape. The contact stated that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed with coolant intrusion in the short block and spark plugs. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the engine needed to be replaced and related the failure to Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 78,000.

- Cypress, TX, USA

The contact's daughter owns a 2018 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle was shaking, and the check engine warning light was illuminated. The contact's daughter pulled over and turned off the vehicle. The vehicle was towed to the dealer, where it was determined that there was coolant intrusion into the short block and the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 95,000.

- Nashville, TN, USA

The contact owns a 2018 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated and was flashing off and on. Upon inspection, the contact discovered that there was no coolant in the coolant reservoir. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined there was coolant intrusion into the engine. The contact was informed that the engine short block and head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000.

- Richmond, VA, USA

The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, there was an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that there was an internal coolant leak into the engine and that the short block needed to be replaced. The vehicle was not repaired. The contact researched and became aware of an unknown recall however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the VIN was not included in the recall and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 40,000.

- San Diego, CA, USA

The contact owns a 2018 Ford Escape. The contact stated that the vehicle was slowly losing coolant, and there was no indication of the location of the leak. While the contact-??s son was driving at an undisclosed speed, the low coolant warning light illuminated. The contact's son refilled the coolant reservoir. The warning light went off and the vehicle stalled. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The vehicle was towed to an independent mechanic who determined there was coolant in the cylinder and the engine needed to be replaced. The low coolant indicator was not working properly. The contact called the local dealer and was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that there was no warranty coverage on the vehicle, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 150,040.

- Tomball, TX, USA

The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the message that the engine was overheating was displayed and the vehicle shutoff. The contract stated that the failure was related to TSB: 19-2375. The vehicle was towed to the local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine. The mechanic recommended an engine replacement. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 107,000.

- Yacolt, WA, USA

The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the temperature gauge rose to H(Hot). The contact stated that upon shifting to reverse(R), the vehicle started chugging. The message "High Engine Temperature Safely" was displayed, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.

- North Las Vegas, NV, USA

The contact owns a 2018 Ford Escape. The contact stated while driving 15 MPH and depressing the accelerator pedal, the vehicle stalled. The check engine warning light was Illuminated. The vehicle was towed to the dealer, where it was diagnosed that three out of the four cylinders had failed due to the coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 143,000.

- Sedalia, MO, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to vibrate with the "Engine Fault" message displayed. The contact stated that the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the engine, causing the engine block to crack. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 110,000.

- Fountain, MI, USA

The contact owns a 2018 Ford Escape. The contact stated while driving 25-?"30 MPH, the engine warning light illuminated. The vehicle was jerking and losing motive power. While starting the vehicle, the vehicle shook and stopped. The vehicle was taken to the local dealer, where it was diagnosed that the short-block engine needed to be replaced. The dealer determined that there was a coolant intrusion in the engine. The dealer confirmed that the failure was related to TSB: 22-2322. The vehicle was not repaired. The manufacturer was contacted and confirmed that there was no coverage due to the vehicle not meeting the mileage limitation. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 108,660.

- Limerick, PA, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at approximately 60 MPH, the check engine warning light illuminated, and the vehicle was shaking and vibrating violently. The contact released the accelerator pedal, and the shaking and vibration nearly ceased; however, while depressing the accelerator pedal, the vehicle started shaking abnormally. The contact was able to drive the vehicle under 30 MPH to the dealer. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block. The dealer stated that the engine needed to be replaced. The vehicle was not repaired. The contact was informed by the dealer of TSB: 19-2139 (Engine and Engine Cooling); however, the vehicle was not covered due to the mileage being exceeded. The manufacturer was informed of the failure. The failure mileage was 84,313.

- Montgomery, AL, USA

The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, there was an abnormal sound coming from the engine compartment, and the vehicle suddenly lost motive power. Additionally, there was white smoke coming from the exhaust pipe. The contact stated that the failure recurred several times while driving. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 115,572.

- North Adams, MA, USA

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into cylinder #3. The vehicle remained in the possession of the independent mechanic and was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 19,500.

- Livonia, MI, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving at approximately 30 MPH, the check engine warning light illuminated, and the vehicle lost motive power. No further information was available. The vehicle was taken to the residence, where the contact's husband used a hand-held vehicle diagnostic scanner and retrieved diagnostic trouble code P0301, indicating a misfire of the first cylinder. The contact's husband replaced the spark plugs, but the check engine warning light remained illuminated. The contact's husband then replaced the ignition coils. The contact's husband also noticed that the coolant level was abnormally low. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was 116,000.

- Hampton, NH, USA

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion in cylinder #2. The vehicle was then taken to the dealer, where the same assessment was made. Additionally, the dealer informed the contact that while in the process of removing the spark plugs to take pictures of the failure for a diagnostic report, the spark plugs fractured due to corrosion. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12, due to the mileage on the vehicle. The failure mileage was approximately 119,000.

- Canton, OH, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the vehicle hesitated upon depressing the accelerator pedal. In addition, the contact stated that the vehicle failed to start after several attempts, with the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic where the ignition coils and spark plugs were replaced. Despite the repair, the failure persisted, and the contact was referred to the dealer. The dealer diagnosed the vehicle with coolant intrusion into cylinder #3. The contact was provided an estimate for the repair; however, the vehicle was not repaired. The vehicle remained with the dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 58,000.

- Yorktown Heights, NY, USA

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion in the cylinders. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #2. The vehicle was not repaired. The dealer related the failure to Ford Campaign Number: 21N12; however, the vehicle was not covered. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 74,850.

- Roaring Spring, PA, USA

The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the check engine warning light illuminated. The local dealer was contacted, and the vehicle was diagnosed, and the spark plugs, and ignition coils were replaced. The vehicle was repaired. The vehicle was recently diagnosed with coolant intrusion into the engine. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.

- Louisville, KY, USA

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the engine overheated and stalled, rendering the vehicle inoperable. The vehicle was towed to the local dealer who diagnosed that the engine block had cracked due to coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 106,000.

- Plymouth, IN, USA

The contact owns a 2018 Ford Escape. The contact stated that the vehicle difficult to start; but was able to start after several attempts. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the spark plugs were replaced; however, the failure persisted. The mechanic determined that the failure was related to Ford Campaign Number: 21N12. The vehicle was taken to the dealer, where the same assessment was made; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered under the campaign due to the mileage. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 141,000.

- Bayville, NJ, USA