The contact owns a 2018 Ford Fusion. The contact stated that while servicing the vehicle, the contact became aware that the coolant level was low. The contact stated that on a separate occasion, while driving 30 MPH, there was a knocking sound coming from the engine. There was no warning light illuminated. The contact stated that an abnormal coolant odor coming from the exhaust pipe. The contact stated that there was coolant intrusion into the engine. The vehicle was taken to the local dealer and confirmed that there was coolant intrusion into the engine. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was made aware of the failure and confirmed that the VIN was not associated with the recall. The failure recurred, and the contact parked the vehicle and the vehicle was no longer driven. The approximate failure mileage was 76,900.

- Shelby Township, MI, USA

The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at the dealer for a tune-up, the contact was informed that there was coolant intrusion into the cylinders and that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle was not included. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 106,000.

- Beverly Hills, FL, USA

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic where a scan of the engine determined that the failure was related to a misfire. An independent mechanic replaced the spark plugs and ignition coils; however, the check engine warning light returned soon after the repair. The vehicle was then taken to a dealer where a diagnostic test was performed. The diagnostic test discovered coolant intrusion into cylinders #1 and #3, which caused engine failure. The contact was provided an estimate for a new engine. The vehicle was not repaired and remained in the possession of the dealer. The manufacturer was notified of the failure and the contact was provided a case number. The contact was then referred to the NHTSA Hotline to report the failure. The failure mileage was 110,000.

- Dallas, GA, USA

The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light illuminated. The contact stated that the cylinder head-over temperature message was displayed. The contact stated that the engine started to vibrate while depressing the accelerator pedal. A dealer was contacted. The vehicle was towed to an independent mechanic where it was diagnosed and determined that coolant was leaking into cylinder #3 and the engine needed to be replaced. The vehicle was repaired, and the spark plugs were replaced but the failure persisted. The contact stated that the failure had occurred on several occasions. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a Customer Satisfaction Program. The contact was referred to the NHTSA Hotline for assistance. The contact related the failure to the Customer Satisfaction Program: 21N12 (GTDI Engine -?" Short Block Replacement After Coolant Intrusion). The failure mileage was 66,000.

- Santa Clara, CA, USA

The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the vehicle started shuddering with the engine overheating warning light illuminated. The contact pulled over to the side of the roadway. The "Engine Coolant Overtemperature" message was displayed on the instrument panel and the check engine warning light illuminated. The contact turned off the vehicle. The contact attempted to restart the vehicle and the vehicle stalled. The contact continued driving the vehicle at 20 MPH. The vehicle was towed to an independent mechanic and was diagnosed with a cracked #2 cylinder. The contact stated that the failure was related to TSB: 20-2100. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle remained at the independent mechanic and had not been driven since. The failure mileage was approximately 70,000.

- Shively, KY, USA

The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that coolant had leaked into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 112,000.

- Phoenix, AZ, USA

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 40 MPH, the check engine warning light illuminated. Additionally, the contact stated that several days later, the vehicle was difficult to start. The vehicle was started after several attempts. The vehicle was taken to the dealer, to be diagnosed and it was determined that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired due to the cost. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and informed the contact the vehicle was not covered because the vehicle had exceeded the mileage limit. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 92,200.

- Myersville, MD, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle shuddered abnormally. The check engine warning light was illuminated. The failure had occurred on several occasions. The vehicle was then taken to an independent mechanic, where it was diagnosed and determined that there was a coolant intrusion in the engine, and there was a misfire in cylinder #3. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that there was no recall associated with the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.

- Crestview, FL, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 35-45 MPH, the engine warning light illuminated. The vehicle was taken to an independent mechanic who determined that there was coolant leaking into the cylinder head, and the short block engine needed to be replaced. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no warranty coverage on the vehicle. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 101,000.

- Gilbert, AZ, USA

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 65 MPH, the engine failure, auto park, and restart engine messages were displayed. The contact stated that the vehicle had lost motive power. The contact pulled over and stopped the vehicle. The contact turned off and restarted the vehicle; however, after shifting into drive(D) and depressing the accelerator pedal, the vehicle failed to respond as needed. The contact stated that the warning lights were illuminated. The contact had the vehicle towed to a local auto parts store where the techni8cian used a handheld diagnostic scanner and determined that there was no compression in cylinder #1 and cylinder #2 and there was a misfire in the engine. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 22,000.

- Downers Grove, IL, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at approximately 20 MPH, the "Engine Overheating" message was displayed on the instrument panel. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was an internal coolant leak intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 97,000.

- Glendale, NY, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at approximately 10 MPH, the "Engine Overheated" message was displayed on the instrument panel, and the vehicle shut down. The vehicle failed to return to normal operation. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that there was an internal coolant leak intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 108,000.

- Mason, OH, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that coolant intrusion into cylinders one and four resulted in damage to the engine. The contact was informed that the engine would need to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 85,000.

- Sebring, FL, USA

The contact owns a 2018 Ford Escape. The contact stated that upon starting, the check engine warning light was illuminated. The engine fault service immediately message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the cylinder had misfired. The coolant was flooding the engine. The dealer recommended an engine replacement. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 87,800.

- Bloomington, IN, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving up a hill at an undisclosed speed, the engine overheated. The contact pulled over and waited for the engine to cool down. The contact stated that several unknown warning lights illuminated and remained illuminated. The vehicle was taken to a dealer where it was diagnosed and it was determined that there was coolant leaking into cylinder #2, and the engine needed to be replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The failure mileage was unknown.

- Queensbury, NY, USA

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light illuminated, with the "Engine Fault Service Now-?? message displayed. The vehicle was taken to a local dealer where the vehicle was diagnosed the contact was informed there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The contact linked the failure to Customer Satisfaction Programs: 21N12 and 19B37. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.

- Navarre, FL, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle was consuming an excessive amount of coolant. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that coolant was leaking into the engine and could cause engine failure. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 81,000.

- Flushing, NY, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The contact stated that the check engine warning light remained illuminated. The contact performed a diagnostic test and identified an engine misfire. The cause of the failure was not yet determined. The local dealer and manufacturer were contacted but no assistance was offered. The failure mileage was 104,000.

- Laingsburg, MI, USA

The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming from the exhaust pipes. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 30,000.

- West Bloomfield Township, MI, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled, with an engine misfire and the check engine warning light illuminated. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in Customer Satisfaction Program: 19B37 (GTDI Engine - Powertrain Control Module Reprograming). The manufacturer referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 128,000.

- Fitchburg, WI, USA