The complaint was submitted on behalf of the contact's daughter. The contact's daughter owned a 2018 Ford Escape. The contact stated that while the contact's daughter was driving, the contact's daughter's vehicle was involved in a rear end crash where the vehicle was driving at approximately 45 MPH. The contact stated that none of the air bags deployed. The contact stated that the vehicle was crashed into the rear and then the front of the vehicle. The contact stated that the front of the vehicle was damaged to the extent that the driver's and passenger's doors had to be opened with heavy equipment. In addition, the rear of the vehicle crashed in and the rear window fractured. The contact stated that the rear of the vehicle was severely damaged. The contact mentioned that the other vehicle did have the air bags deployed. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. The contact's daughter was the only occupant in the vehicle, was transported to the medical center by EMS. The contact's daughter sustained a mild concussion, whiplash and lower back pain. In addition, the contact's daughter sustained additional bumps and bruises to the body. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,365

- Princeton, WV, USA

Vehicle involved in collision on major highway with two other vehicles. Given speed and impact of collision very surprised that the air bags did not deploy.

- Raleigh, NC, USA

Seatbelt on the passenger side did not stop me from hitting the dash board and the air bags did not deploy. Was rearend while waiting to get off an of ramp.

- Florissant, MO, USA

I was in a head on collision where my vehicle went off the road and hit a guard rail head on. My vehicle was totaled but not a single air bag deployed. If I was not wearing my seat belt I could have been ejected from the vehicle. There were no warning lights of any kind shown. It was raining and wet out during the day.

- Lorain, OH, USA

Had a head on collision and the air bags didn't deflate.

- Fredericksburg, VA, USA

Bought the vehicle on the 24th of April 2018. Had a collision with another vehicle traveling the speed limit of 60 miles an hour. I rear ended the other vehicle after the brakes locked up and I did not stop. The airbags also did not deploy. The entire front end of the vehicle was pushed in due to the collision. It was just considered a total loss and now I don't have a vehicle because of faulty manufacturing.

- Jacksonville, AR, USA

The contact owns a 2018 Ford Escape. The contact received notification of NHTSA campaign number: 17V803000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Larry H. miller Ford Lincoln draper (11442 lone peak pkwy, draper, ut) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure.

- South Jordan, UT, USA