The contact owns a 2018 Ford Escape. The contact stated that on January 11th, 2026, the vehicle was purchased and the contact discovered later that the heater was inoperable. The vehicle was returned to the dealer, who diagnosed the vehicle and determined that the actuator and heater core had failed and might cause engine failure. The contact was informed that the heater core and actuator needed to be replaced. The contact stated that while researching, the contact learned that the engine and heater core were known to fail. The vehicle was not repaired. The manufacturer was informed about the failure. The failure mileage was 86,000.

- Billings, MT, USA