10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 31,345 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle independently started reversing. The vehicle was towed to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 117,000.
- Ann Arbor, MI, USA
Was driving car is 2019 and has 84802 miles and no issues and all of a sudden power train issue came on and car would barely drive. The dealer was rude and zero help and so was ford number. There are 96 complaints of the same thing that should fall under the campaign 22v413000. I had on my ford app that I was part of the csp but the dealer said I was not and would do nothing for me and now look I have the exact issue and now no one wants to take care of it and it is not a cheap repair. FORD should have to refund me this money ASAP!!!! Or do something because how do I know I won-??t have more issues after I get this fixed. I bought this car brand new and also took it to dealer to get all oil changes and etc to make sure things were handled and they were not. Will not ever go back to that dealer. And not sure I will ever buy a ford again because of how I have been treated so far.
- Fort Wayne, IN, USA
The transmission is damaged beyond repair at 90 thousand miles. This vehicle is always serviced at Ford truck city in Buda Texas. We are very very disappointed with the quality and service from FORD. This vehicle is at the same dealership been serviced in Buda Texas at the cost of $ $8,400 dollars. We have no choice but to get a loan to paid for. I am helping my granddaughter paid for, si she can go to college and work. This is very very difficult for us. HELP !!
- San Marcos, TX, USA
The contact owns a 2019 Ford Escape. The contact stated while driving from a complete stop at various speeds, the vehicle hesitated to respond upon depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to the dealer several times, and the dealer replaced the transmission and the turbo; however, the failure persisted. The vehicle was taken to Advance Auto, where it was diagnosed with camshaft failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
- Pittsburgh, PA, USA
Cracked Flex plate/flywheel repaired under warranty less than two years ago. Flex plate/flywheel again loose and/or cracked requiring hours of labor to replace and out of pocket expenses.
- Cape Coral, FL, USA
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle failed to shift gear as needed. The vehicle was taken for maintenance to the dealer and the vehicle was repaired. The contact stated that on another occasion, the vehicle failed to shift gear. The check engine warning light illuminated with a knocking sound coming from the vehicle. The vehicle was then taken to a dealer and diagnosed with gearbox failure. The vehicle was repaired for the most recent failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 96,167.
- Ridgefield Park, NJ, USA
My car will not drive. Power train light came on out of no where o was less than a mile from home and car keep going from 40 rpm to 5 rpm and would move hardly at all and then speed up. Car makes noise after turn it off like the csp. I have been told the CSP is not valid for me and this is going to be a very expensive repair up to $15,000. Can not believe Ford is not being held accountable for this
- Fort Wayne, IN, USA
The 2019 Ford Escape (purchased new in December 2018) was taken to the Nick Mayer Ford (Mayfield Heights, Ohio where it was purchased) service department in August/September 2024 for a computer diagnostic analysis for a previous warranty recall/repair problems regarding short block replacement for coolant intrusion that was not performed/corrected several years prior in 2021 when only the turbocharger was replaced. The problem was excessive smoke being emitted at engine start back in 2021 when the only turbocharger was replaced and the problem reappeared in August 2024. Nick Mayer Ford had the vehicle for two weeks in August/September 2024 and provided neither a computer diagnostic analysis report nor repair of the previous recall/repair issues (2021) including no explanation/resolution of the problem. Currently, due to the previous undiagnosed/unresolved problems, the engine failed at 70,000 miles in December 2024 and the long engine block has to be replaced. The engine warning lamp was on at the time of engine failure. We are still paying on a car loan for the vehicle. References: 1. Ford Help Desk Assistance Claim Case# [XXX] on 12/5/2024 filed with Tanya E. for short block replacement for coolant intrusion. 2. Ohio Attorney General Matter Number [XXX] on 12/6/2024 filed with Ross. 3. Ohio Attorney General Consumer Complaint# [XXX] filed online on 1/3/2025.
- Willoughby, OH, USA
The contact owns a 2019 Ford Escape. The contact stated that while attempting to accelerate from being stopped at a stop sign, the engine revved; however, the vehicle failed to accelerate as intended. There were no warning lights illuminated. The vehicle was towed to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair was not covered under recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 107,972.
- Indio, CA, USA
I was driving on my way home then all of a sudden my car wasn-??t moving when I was pressing on the gas pedal. At first I thought maybe the energy brake was on but after checking that wasn-??t the problem. My car just wasn-??t moving when I hit the gas. I was stranded in traffic for a bit until I decided to turn off the engine and turn it back on. I was able to park it somewhere but the problem hasn-??t been resolved and it doesn-??t make sense for my car which I bought new in 2019 to be having transmission problems.
- Chicago, IL, USA
I purchased my 2019 ford escape 1.5 ecoboost almost 3 years ago and now without any common symptoms I have a manufacture fault caused coolant leak into my engine. To keep my vehicle in a safe driving condition I would need a new $10K engine replacement. Ford negligently did not recall the part that caused the issue.
- Southbridge, MA, USA
Transmission failed at 59000 miles had it replaced and it-??s failing again a year later
- Waterloo, IA, USA
While driving once I exited off the highway the rpm gauge was going up and down before I could exit onto a secondary highway. If I would have continued on the highway and loss acceleration I would have been in danger as well as other drivers because I no longer had control of making the car move. All of a sudden, the car started to slow down and when I pressed the accelerator, the car jerked and would not accelerate so as I pulled over. After I pulled over, I could not get the car to move again and the accelerator would not work at all. Had to call a tow truck. Towed to dealership. Dealership called 2 days later to tell us the transmission needed to be replaced.
- Crystal Lake, IL, USA
The contact's son owns a 2019 Ford Escape. The contact stated that upon starting the vehicle, the vehicle made an abnormal loud sound. The contact stated that the failure persisted while driving. The vehicle was taken to several independent mechanics. An independent mechanic diagnosed that the flex plate was fractured and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: SSM48725. An unknown dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000.
- Chicago, IL, USA
The contact owns a 2019 Ford Escape. The contact stated while driving approximately 40-45 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the failure recurred after arriving to the destination. The vehicle was towed to the local dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was then towed to an independent mechanic, where the same assessment was made. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,500.
- Mifflin, PA, USA
The contact owns a 2019 Ford Escape. The contact stated the vehicle was making an abnormal sound while idling. The contact stated that while accelerating from a complete stop, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the transmission was previously replaced due to the failure; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the flywheel, the sealant, the torque converter, and the transmission pump needed to be replaced. The dealer informed the contact that the vehicle was not covered under warranty and referred the contact to another dealer, Apple Ford (8800 Stanford Blvd, Columbia, MD 21045), where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 98,000.
- Stafford, VA, USA
Engine light was coming on in the car. Engine was shuttering and ticking/knocking on start up and then would stop after running for about a minute. Had it put on the scanner and the code said misfire on cylinder one/ignition coil. Had ignition coil on cylinder one replaced twice. 1st time replaced was the beginning of Sept and then the 2nd time on 9/18/24. Car would run fine for a week and then the engine light would come on again and the engine was doing the same thing. This time took the car to the Ford dealership. Service Supervisor said coolant was leaking into the cylinder and that the short block would need to be replaced. The car had 54,000 miles on it when these issues started and now the engine needs to be replaced at only 56,000 miles and I am without a car while having to wait for it to get fixed. Car could have stalled/stopped while driving and caused an accident. Engine will be at the dealership for review if needed.
- Shepherd, MI, USA
What component or system failed or malfunctioned, and is it available for inspection upon request" The torque converter is going out - this will be the 3rd time we will have replaced it. How was your safety or the safety of others put at risk? The car sputters and does not shift correctly. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, at the Ford dealer each time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By Ford Dealer Mechanics. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Symptoms include sputtering and not seeming to shirt when accelerating.
- Lawrenceburg, IN, USA
Transmission is slipping, would not accelerate when applying gas. Shifting up and down while driving. But the most important issue that I think is a severe safety issue. When attempting to brake the vehicle transmission will not disengage. You have to press the vehicle brakes extremely hard to and maintain the pressure to stop the vehicle. It is lucky that I just change the rotors and brakes two weeks ago.
- Lemoore, CA, USA
- Shoreline, WA, USA