3.8

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
32,250 miles

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problem #2

Oct 312024

Escape

  • miles
In the last six months fourteen of sixteen original equipment lug nuts have had to be replaced because they were "swollen". The dealer was able to do this work but I am concerned for the times when I was not having the vehicle serviced. What if I had had a flat tire and could not change the tire because of this issue? This would put me and the vehicle at risk to find a place of safety to replace the tire.

- Detroit, MI, USA

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problem #1

Sep 202023

Escape

  • 64,500 miles
The contact owns a 2019 Ford Escape. The contact stated that after taking the vehicle into the dealer for service, she became aware that the lug nuts had swollen. As a result, the dealer had to break the lug nuts to complete the service and required the contact to cover the cost of the replacement lug nuts. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 64,500. The VIN was unavailable.

- Macomb, MI, USA

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