Driving from Michigan to Missouri [XXX] and the wipers stopped working once we got to Missouri. Called Ford dealership in Springfield and they could not fit us in their schedule, so we took it to a Goodyear certified service center and they said it was the wiper motor. we fixed and eventually drove back to Michigan. About1 week later, the windshield wipers again, stopped working, I called the shop in Springfield and they told me to take it to a shop in Westland Michigan (Redford Auto/Goodyear Certified) because the part was under warranty. I did that, they replaced the part (motor). Now a year later and my wipers are not working again. They stop midstream and get stuck. They are inoperable again. Never in my lifetime of driving (I am [XXX] ) have I ever repaired a wiper motor, let alone 2 x and the problem is still not fixed. I do believe this is faulty by manufacturer and needs to be looked into. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Highland, MI, USA

Inner shade visor for sun roof has become detached from rail mechanism, causing material to sag and bunch up and get stuck when retracting sunroof. Visibility issues caused could cause safety hazard.

- Gilbert, AZ, USA

Upon opening the panoramic sunroof, the shade normally rolls back first into position one, with an option of fully open in position two. The shade, going to position one, made some pop noises and shot plastic into the cabin of the vehicle. The shade now sags in the middle obstructing the rear view. It can be closed, but it seems there are guide clips that have snapped, which held the shade in place when rolling back.

- Newtown Township, PA, USA

The sunshade of the panoramic sunroof came loose a year ago and has continued to sag lower from the glass and closer to our heads over time. When opened, the shade hangs completely blocking the back window and hangs into the back seat. I have been told the clips may need to be replaced, but have not received a definite diagnosis.

- Morro Bay, CA, USA

The contact owns a 2020 Ford Escape. The contact stated that while driving approximately 70 MPH in the rain, the front windshield wipers failed to operate as needed. The vehicle was taken to the dealer who diagnosed the vehicle and determined that the windshield wiper motors had failed and needed to be replaced. The contact stated that the failure was related to NHTSA Campaign Numbers: 22V142000 (Visibility); however, the VIN was not included in either recall. The vehicle was scheduled for the repair and parts were ordered. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

- Norton Shores, MI, USA

The panoramic sunroof shade separates from the track and sags down to the back seat, blocking the view from the rearview mirror. This happens while driving.

- Athens, GA, USA

A rattle developed in the panoramic sunroof. When the shade was retracted it popped loose from the retainers and retracted to the full open position. The piece that covers the joint of the roof glass came out. Due to the inability to close the shade, there is a constant glare while driving in the day light. This issue appears to be common according to my research and quiet expensive for dealership repair.

- Pearl, MS, USA

Panoramic headliner fabric is sagging causing an obstruction to drivers rear view while also creating a hazard for rear passengers in the event of an accident.

- Albuquerque, NM, USA

I was trying to crack my panoramic sunroof to move some air and the sunroof shade jumped its track and sagged down into my back window view while driving. It blocked my field of view and would not retract. Once I was safely able to pull to the side of the road and after several attempts I was able to somewhat close the cover and lift it out of my field of view. Now it-??s just flapping in the wind. I looked up this issue and it seems that the many others are having this problem as well. For a car that is 4 years old with a sunroof that I have maybe used 5 times this seems like there might be a problem with the integrity of the clips that hold the shade in place. Apparently, ford is making a killing off of the repair ($2k-4k) which is highway robbery for a car that many of us already paid an arm and a leg for and are still in the early stages of paying on. This was not a wear and tear issue-??.this was a failure of a part with weak integrity.

- Leonard, TX, USA

1.) My backup camera has failed, and it is static and then continues today will not display and shows black. I can no longer use it or see out of it for backup purposes. 2.) I use my back up camera everyday as I live in a busy city and use it when parking and to assist me when there is a lot happening with parking on the side of the road and entering and exiting parking spots. 3.) Yes, I had it checked by a ford dealer, and they stated other vehicles were having this issue and it was odd mine had not been recalled. 4.) No my vehicle has not been inspected by anyone other than the warranty holder I have as well as the ford dealership. 5.) No everything was working fine and then the next time I turned my vehicle on the backup camera was no longer of use.

- Bonham, TX, USA

The window tent is bubbling and warping down my windows impairing my view of the road, unsure of cause and it is available for inspection. Bubbles are visible the warping is harder to see in a photo, but it runs all the way down the window. It is impairing visibility through passenger and driver windows, causing depth perception issues and a risk to myself and other drivers. The Ford Dealership I recently went to to have other recalls fixed confirmed the issue and told me to file a complaint here. No warning lamps or other symptoms of the problem.

- Old Hickory, TN, USA

In late September, my rear driver's side window was being opened. It fell halfway and would not move up or down. I took it to the dealership for repair and they informed me that the regulator for that window had snapped and needed to be replaced. It took them roughly a month to find a replacement part. I finally picked up the repaired vehicle today. While talking to the service agent at the Ford dealership, he told me that in the past month, three other 2020 or newer Ford Escapes have come into this one small dealership with the exact same problem. For this reason, I think that this should be looked into. Four identical and newer cars needing the same repair from the same small dealership in a month is suspicious.

- Portage, MI, USA

Front windshield failed sporadically under mild thermal shock. Outside temperature was in the range of 10?F and inside cabin had been warming up for about 30 minutes. Heat was not set to defroster. While stopped at an intersection, the windshield suddenly cracked across about 70% bottom edge emanating from a wiper contact point. Vehicle is available for inspection upon request. Has not been reproduced. I-??ve received anecdotes that this exact same break type and location has occurred under very similar circumstances in other Ford Escapes.

- Dover, NH, USA

The car camera goes black with squiggly lines when putting car in reverse. The car has less than 2000 miles. The dealership states Ford is aware of the issue and there is a huge back order on getting a replacement. Now I have a whirling sound when speed is between 25 mph - 39 mph. Once you let up on acceleration it stops or once the speed has gone beyond 39 mph. While driving on groves highways you can feel backend of the car moving around. I had this issue with a Fusion and had to replace the tires with a different brand due to no control of the vehicle in the winter. My 2017 Escape does not do this. Also, the drivers side trim does not fit snug, and has to be replaced and the dealership said Ford is aware of this issue as well. Lastly, the brakes make a loud squealing noice with a heavy morning dew or when raining.

- Lapeer, MI, USA

The rear view/backup camera has not worked since the day we drove it home. It will work intermittently but most of the time it shows wavy lines across the screen. Occasionally after shifting from reverse to drive, the camera will start working but the rear view picture will remain on the screen even while in drive! there is also a strange hump in the dash on the passenger side as if something is pushing up from underneath. The dealer was contacted the day after purchase and we were told to bring the vehicle back for inspection. Now we are told that parts are not available and they don't know when they will be. Ford has been contacted and we are getting no help from them either. We have a brand new, expensive, defective, and potentially dangerous vehicle. It also has the strange lump in the driver's seat that others have mentioned.

- Williamsville, IL, USA

The rear safety camera does not work get wavy lines similar to a bad tv picture.problem is by some reports due to hot weather (+ 70 farenheight) this is bs I have had 3 other vehicles same location same weather no problems. Runing ac does not solve problem.went to dealer tech found loose connection.but problem continues this is a definite safety failure that is not fixed by Ford.problem occurs when moved to reverse from park.hasoccured every day since delivery

- Milford, DE, USA

When I put the vehicle in 'park' on a flat surface, the E-brake turns on automatically, but when I park on a slight incline, this does not happen. Additionally, when stopped at lights, I noticed that the vehicle was no longer turning the engine off when at a complete stop. When I got home, I went through some of the screens and it told me that the auto start/stop was disabled due to being on a slope (but I was on a flat surface). Additionally, the windshield wiper fluid is not coming out of the lines, but the pump is working because I can hear it, possible clogged lines. Lastly, infotainment system is not working consistently with apple carplay ' sometimes it works, sometimes it doesn't, usually random.

- Doral, FL, USA

My 2020 Ford Escape's automatic transmission makes odd whirring sounds and shifts hard often while driving. Automatic transmission still has a hard time shifting smoothly even when the vehicles been warmed up and driven for at least 10 minutes. The rear view camera has a mind of its own and doesn't always work. Even when it is working the feed is usually terrible quality. When it doesn't work you can't see anything out of the rear view camera, the image quality turns greyish and images lag.

- Fort Hood, TX, USA

Nothing has happened yet...but a few very close calls....the equipment that the rear view mirror is attached to is huge and the mirror is such that is blocks a major part of the view to the right...esp when I am on a curvy road...it literally blocks anything in that area...anyone on a sidewalk etc etc....when I need to look to the right I have to bend down or lean over...I am going to hit or kill someone....I have tried calling Ford....but have been told they have no safety dept...I am spoken to people in every country who do not know how to get me to the right dept...I have left my phone number etc...I also asked if the mirror can be swapped out for a smaller one....I have had to resort to putting the mirror up and down...vs the way it is sold.....also, this car was mad with no cover for the cargo area....I have talked to many people about this..apparently they are waiting for quotes from manufacturers....I often put my car on transporters...I move artwork and antiques...I would never have bought a car with no cargo cover.....I am often in S fl...cars are broken into often...yet, at the car show there was on on display...tricking the public....they are hiding from these issues...please help me get answers...have leased a Ford over 8 years...never again...and I want people to know these issues so they can rethink the purchase...safety should come first.......I am not including pics now...just sit in any 2020 Escape.....

- Pompano Beach, FL, USA

The contact leased a 2020 Ford Escape. The contact stated that the headlamp covers were foggy on the inside however, the headlamps provided adequate illumination. The bulbs were located above the headlamp covers. The vehicle was taken to steven's jersey city Ford 740 NJ-440, jersey city New Jersey 07304 phone number (201)432-7272 to be inspected. The dealer inspected the headlamps and informed the contact that there was no failures with the headlamp covers. The contact also found that water penetrated the passenger side rear door, and driver's side rear passengers door. The dealer realigned the rear passenger door and driver's side and rear passenger door. The dealer reattached the doors metal molding. Manufacturer was not contacted. The failure milage was 100,000.

- Bayonne, NJ, USA