In February 2023, we noticed a popping/ snapping sound coming from the driver's door and it would not stay open on its own. Over the next couple weeks the power window began having trouble staying up and then it simply would not stay up at all. In March I took it to the dealership it was purchased from and had it looked it. After a couple hours I was told that the spot welds had failed and that the only way to fix it was to replace the entire door at my expense (approx $2k). The gentleman in charge told me it was not the first he had seen with this issue and if I got it repaired anywhere to keep my receipt for any issues recalls. The only solution I had was to have my husband get the window into place and disconnect the electrical to the window buttons. I have also had to deal with many bruises on my legs due to the door randomly closing on me while getting in and out. I'm disabled and this is a major problem for me. I have personally inspected the door and there are three holes next to the interior door panel that I believe are the location of some of the broken welds.

- Fall River, KS, USA

My car is displaying similar symptom found on a fleet version of the car - SSM 50150 - 2020-2021 Escape - Cracked Or Broken Spot Welds In The Left Front Door At The Check Arm Attachment Points In The Door Assembly.

- Albuquerque, NM, USA

The door started popping when it was opened and closed. After one day the weld completely busted loose and the window no longer rolls down either.

- Butler, TN, USA

Drivers door check stop is creaking and snapping and exibiting all the behavior being investgated by your department as reported in the Reuters article https://www.reuters.com/business/autos-transportation/us-investigates-346000-ford-escape-suvs-over-door-issues-2023-07-11/

- Hull, MA, USA

Both ( Left and Right ) front door check strap attachment points have broken welds. This causes difficulty closing the doors and causes a loud auditable creaking noise when opening or closing the doors. Dealer attempted to fix issue by replacing the actual check strap on each side a total of 3 times before deciding it was a broken weld. By that time car was out of warranty and Ford declined to repair it at their expense. Estimate given by dealer to repair at my cost was over $3500, citing the need to replace both front doors.

- Perrysburg , OH, USA

Drivers door began popping when opened or being closed. Looked at door and the spot welds on door check attachment point were broken out. We had our local dealer inspect and were told that they were aware of several that were broken in our local area. They also stated one of the cars was sent to a local body shop and repaired. New door and door check. All was paid by Ford. A second came in not long after and they sent it in for repair (same dealer same body shop) and Ford will not pay(reimburse) dealer for completed repairs. Ford knows there is a problem. Apparently they don't want to fix it. I put screws in our door to temporarily fix the problem because we were afraid the check bracket could cut the wiring inside door or get hung up inside the door causing the door to be inoperable. Our car had about 68000 miles on it when it was first noticed.

- Sayre, OK, USA

The door check bracket on front driver door failed completely. The anchor point in the door broke off the door frame internally. All 6 tack welds failed. The door was stuck open with the check arm fully extended into the door. DeLong Ford of Dwight got me back on the road after removing the check arm. I drilled out the six failed tack welds and riveted the anchor to the door frame at the six points on driver door and replaced the check arm due to damage. I could not afford the almost $2k it would have cost to have the entire door shell replaced and painted, with no promise that I would not experience the failure again in the future. Ford offered to split that cost with me 50/50 because I purchased the vehicle brand new and was no longer in the warranty period. The door check is currently failing on the passenger front door, 2 of the 6 tack welds have failed. It is a matter of time before it fails completely.

- Wilmington, IL, USA

The drivers door when opening looks like it-??s going to rip off at the hinges.

- Pittsburgh, PA, USA

The welds on my door snapped, which is causing a grinding noise and preventing the window from opening. The dealership has told me that I need a new door for my vehicle. My vehicle has less than 30,000 miles.

- East Liverpool, OH, USA

On 7/11/2023, I opened my driver's side door and heard some strange popping sounds I had not heard before, my window would not work correctly either. I got into my Ford 2020 Escape and proceeded to drive home while driving approx 35 miles an hour while making a left turn the driver's side door flew open. The weld on the driver's side door has failed along it exhibits cracks and/or broken spot welds in the left front door at the check arm attachment point in the door assembly. Please see attached photos. There was no warning that the door was not completely shut. The car has been looked at, at the dealership and they have assessed that the failure of the weld Section 501-03 is what caused the problem.

- Greenville, OH, USA

At a little over 4,000 miles and less then a year in to owning my car the transmission went out. Now at at little over 36,000 and now the driver door isn't opening easily, and is making a popping noise. This shouldn't be happening with a car this new

- Wichita, KS, USA

Some 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. My door started making a lot of noise when opening it and closing it. Now I can only open my door to a certain degree and and cannot open it all of the way. My window now is not working properly so I can't open it without it getting stuck halfway down. Is very hard to close the window.

- Las Cruces, NM, USA

In 2021, driver door popped and made grinding sounds when opening. Mechanism inside had broken. Door was replaced under warranty by the dealer, Boucher Ford. Fall 2022, same issue with the driver door. Also started noticing door wouldn't always close completely and intermittent problems with the electric window not remaining closed. Dealer would not help despite only one year since it had been replaced, told me to call Ford.

- West Bend, WI, USA

At 75,000 miles the door spot weld on the check arm bracket failed. The window also will not go down. We now have 85,000 miles and the passenger door spot welds failed.

- Clarkfield, MN, USA

2020 Ford Escape - 3 Broken Spot Welds In The Left Front driver Door At The Check Arm Attachment Points In The door assembly. The door swings wide open. Just broken off on their own. Nothing stops door now bc arm limiter is detached off. Can see 3 obvious Welding holes that broke off. Closing door is very difficult bc broken arm is in way. Makes cracking clicking sounds. Window will not go down now either.

- Hartland, WI, USA

Spot Welds at door check are starting to crack/fail making a intermittent snapping noise. This is on both front doors. There are 6 spot welds holding bracket on. At this time the ones behind the check on the door is failing putting stress on the other spot welds. Dealer said it out of 36 month warranty so, I would need to pay myself when it completely fails.

- Oldsmar , FL, USA

My 2020 Ford Escape has the reported problem with the door making a popping noise due to a problem with the spot welds on the inside. I have not had an issue with the door coming open on its own and did not know that was a possibility until I read about it in the news today however my vehicle does have the same symptoms as are reported. I was in the process of taking the vehicle in for the other safety recalls on it but had to delay that work due to the door issue.

- Rochelle, IL, USA

Door check device on the drivers door broke off at the riveted attachment point. Device started making a popping noise followed by a complete failure. Door would not close and window would not roll down or get stuck in the down position. Stopped and had body shop remove door check device.

- Owasso, OK, USA

I was getting out of my car and when I opened my door it sounded like someone had hit my car. I checked to see if there was any damages and there was none. After further investigation I noticed that the spot welds on the driver side door of my 2020 Ford Escape came loose and the door was starting to move freely inside the door. This causes the door to not be able to open all the way. I took my vehicle to the dealership and they kept it for weeks before they told me that I had to have my door replaced and it was going to be $4000. I called Ford and they sent a representative to the dealership to look at it and they did agree to pay 40% of getting it fixed but I still don't have the $2000 to get something fixed that is clearly a manufacturer defect. I even have an extended warranty but this part was not covered. There were no warning lights, messages, or anything. This happened at 59,600 miles. I have attached pictures of the left and right door jams (spot welds) for comparison.

- Jacksonville, FL, USA

The door welds came apart with a loud pop. The door would not open or close properly. There was no warning prior to the failure. Ford inspected door and gave an estimate of $1900 to paint and replace the door. Independent body shop inspected and welded new check arm for $700.

- Livonia, MI, USA