10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 307 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
I experienced hearing a sloshing noise in my trunk, so when I open the trunk and inspected the battery compartment, it was completely flooded with water. The negative terminal is submerged in water and the positive wires are submerged in water. I tried to scoop out the water and got most all of it out, the next day it was full again!
- Olalla, WA, USA
The liftgate has a mind of its own. It closes without warning and crashes on my head! I can't load anything without holding one hand over my head to catch the door as it closes unexpectedly on my head. Even a shadow causes the liftgate to close - if a child or an animal walks by. If you turn off the automatic liftgate feature you manually have to lift the gate and close it. It is very heavy to lift and close and not practical. It is way too sensitive and needs to be addressed before someone is seriously hurt.
- Hudson, NH, USA
The rear liftgate, while open (and while I was loading/unloading items), will randomly close on its own. It does signal it is about to through very low volume beeps but it has done this some 20 times randomly in the last week. Several days ago it closed on my head, taking off a slice of skin on my scalp, knocking me down face forward onto/into the rear bumper, injuring my face/upper lip as well. This is a known/documented issue on many vehicles via many Ford Escape forms, which suggest having the key fob in your pocket or on your person is the culprit and sends the car into a frenzy.
- Boiling Springs, SC, USA
Lift gate randomly closed hit me in the head when I as in the back of the car.thelift gate randomly opened when I walked behind the car.
- Covina, CA, USA
Tailgate lowers without driver action. While unloading rear area tailgate lowered on head
- Shelby Twp, MI, USA
Panoramic vista roof panel improperly aligned from factory which allowed rain water to flow to interior and damage headliner / wet electronics of vehicle due to front edge of the sliding glass panel not fully contacting the margin seal.
- Kent, WA, USA
12/26/2020 head-on collision, most impact to passenger front side - passenger side airbags did not deploy, drivers side airbags did deployed - injuries sustained by passenger and driver. Accident occurred on city street (50 mph zone).
- Meridian, ID, USA
The rubber /plastic around the windscreen has release from the glass.
- Brooklyn, NY, USA
I was driving for lyft in flagstaff Arizona a passenger open up the right rear door a gust of wind pushing the door further open then it should have causing the door to bend
- Kingman, AZ, USA
Vehicle purchased 5/12/20. On 5/22/20, at odo 84 miles, on startup, vehicle displayed powertrain fault - illuminates when a powertrain or AWD fault has been detected. Contact your authorized dealer as soon as possible. Vehicle flat bed towed to sunstate Ford West colonial dr orlando fl (purchase dealership). Service team had vehicle 5 days. Cleared codes U0131, U0100, U0140, U0155, U0198, U0253, U0257, P0919, U0212, U023A, U0103, U0111, U0121, U013F, U0159, U0232, U0233, U0293, U0401, U0415, U0420, U0424, U0531, U0101, U0418, U0429, U0146. 4 mile test drive. 20 mile drive returned vehicle with no cause or correction. Only explained powertrain failure could not be replicated. Since return, rear automatic liftgate intermittent failure, back up camera failure, headliner drop at front passenger and driver door seal.
- Orlando, FL, USA
Vehicle has <500 miles on it. Headliner dropping below door trim on both front driver and passenger side.
- Orlando, FL, USA
The contact leased a 2020 Ford Escape. The contact stated that the headlamp covers were foggy on the inside however, the headlamps provided adequate illumination. The bulbs were located above the headlamp covers. The vehicle was taken to steven's jersey city Ford 740 NJ-440, jersey city New Jersey 07304 phone number (201)432-7272 to be inspected. The dealer inspected the headlamps and informed the contact that there was no failures with the headlamp covers. The contact also found that water penetrated the passenger side rear door, and driver's side rear passengers door. The dealer realigned the rear passenger door and driver's side and rear passenger door. The dealer reattached the doors metal molding. Manufacturer was not contacted. The failure milage was 100,000.
- Bayonne, NJ, USA
- Center Ossipee, NH, USA