10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 3,562 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
1st: water reservoir tank was empty and didn't notice it until heat was cold...inspected and filled reservoir back to max had it tested and couldn't find reason for coolant to be low...Ford tech told me to drive it because they were unable to explain.2nd issue when vehicle sets overnight when backing out of carport back brake system sounds like a scrubbing sound then after drive awhile it may or may not do it when I put it in reverse. just curious. Haven't had said vehicle but one year.
- Parsons, TN, USA
See attached document for complaint.
- Wilmington, DE, USA
The contact owns a 2020 Ford Escape. The contact stated while reversing, the brake pedal was depressed and there was an abnormally loud squealing sound coming from the rear of the vehicle. The vehicle was taken to the local dealer on several occasions, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 30,000.
- Catonsville, MD, USA
The car has AWD FAULT along with multiple safety fault pre collision assist, power steering stops working. Going down the road. Ford has been zero help taken car in multiple times charged 100-??s off dollars only for issues to return
- Gibsonville, NC, USA
Vehicle has 14,000 miles on it. Was taken to Ford garage after the AWD light came on. They placed the AWD module on the vehicle and then ran diagnostics again and it still pulled the errors. They determined that the ABS system is bad and also needs replaced. He provided me with a notice that was sent to Ford/Lincoln dealers -Customer Satisfaction Program 20B5 which was for vehicles manufactured in 2020 where the dealers were to replace the electronic break booster. My vehicle was manufactured in 2019, but has the same problem as this recall and unfortunately was not part of the dates where Ford would fix the issue.
- Fairmont , WV, USA
Driver door welds broke / window will not roll down and brakes make noise/scrubbing when in reverse, have already took vehicle into local dealership...no warnings of said issues. Purchased vehicle in December of 2023....welds broke in February of 2024 and took vehicle in when first occurred., was told i would receive letter from Ford Motor Company when parts came available/ letter to bring it in. Still waiting on letter.... sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Parsons, TN, USA
Despite repairs done under what eventually became TSB 23-2308, the brake squeal continues. I reported this originally to the dealership that sold me the vehicle in the spring of 2021.Work was done under SSM51261
- Smithville, TX, USA
The driver door welds have broken. The door has been investigated by Courtesy Ford, Hattiesburg, MS. They stated the door would have to be replaced at a cost of $2600. No warning lamps were indicated. Also, the breaks squeal when in reverse.
- Laurel , MS, USA
The contact owns a 2020 Ford Escape. The contact stated that when pressing the brake pedal while in reverse the vehicle would emit a loud howling noise. There were no warning lights. The vehicle was taken to the dealer where it was diagnosed that the bolt kit and spring kit for the brakes failed and needed to be replaced. The vehicle had not been repaired due to the parts being on backorder. The manufacturer had been made aware of the failure. The contact was referred to NHTSA to file a complaint. The failure mileage was 32,000.
- Saginaw, MI, USA
The contact owns a 2020 Ford Escape. The contact stated while reversing and depressing the brake pedal, there was a very loud screeching sound coming from the rear wheels. The vehicle was taken to the local dealer who replaced the brake pads and rotors, but the failure continued to occur. The vehicle was recently taken back to the dealer for the failure and the contact was informed that the rear brake pins needed to be replaced; however, the brake pins were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 5.
- Troy, MI, USA
The car stops while I-??m driving isn-??t the first time almost got hit couldn-??t turn the wheel or press breaks engine light kept coming on and so does the battery
- Elgin, IL, USA
Ford escape brakes have been a continuous issue after purchasing car 3 years ago. Brakes would make loud screeching noise when reversing car slowly. The problem seemed to get worse after it rained or the car gets wet. I-??ve taken the car into the Ford dealer 3x for the same issue and they cannot seem to recreate the noise. Dealer has said the brake pads look fine. Recently, when applying brakes the car isn-??t slowing down but still moving forward. After about 10seconds of -??skipping-?? forward the car will stop.
- Vacaville, CA, USA
Temporarily the brakes failed to function and inspite of applying ghte brakes the car would not stop. The waring lights came on such as service advance trac, check brake system, had to use the hand brake to stop the vehicle, called the alrry miller lakewood Ford dealership in Colorado and was given a date after 2 months just to inspect. Once the car was stopped and after turning off the ignition and waited for 20 min and at that time the car brakes were working fine.
- Denver, CO, USA
I lost my ability to steer my vehicle. I attempted to step on the brakes and nothing happened. I hit a box truck in front of me going at least 30mph and only my shin airbag deployed.
- Lakewood, WA, USA
Vehicle has 32,600 miles. On start, received the following warnings. "Check Brake System", "Hill Start Assist Not Available", Pre-Collision Assist Not Available", and the ABS light was lit. The brakes were extremely hard to use. Had vehicle towed to Dealership. Dealership tested and received Code U3000. They "reprogrammed" the ABS, PCM and IPC Modules and performed a "battery disconnect". The fix was not covered by warranty. The dealership said that this could happen again. They were vague about whether it could occur only on start or at any time. Reoccurrence at road speed would likely result in an accident as the vehicle was extremely hard to stop.
- Takoma Park, MD, USA
The auto stop, occasionally has a fault in the system and will stop auto braking at a stop light. This is going to cause someone to get into an accident
- Pendleton, IN, USA
Pulling up to a stop sign going slowly as I was in a shopping center parking lot. When I applied the breaks they felt mushy and I had to pump the pedal. A red light flashed but quickly went out as I stopped. I believe it was the break warning light, but I was concentrating on stopping so can't be sure. Driving home all was well but the next day the break light came on and stayed on. I had the vehicle towed to the dealer, but noticed as I backed out of the driveway for the tow the break light was off. The dealer could not reproduce the issue and said there were no fault codes present.
- Morrisville, NC, USA
The contact owns a 2020 Ford Escape. The contact stated while reversing at approximately 3 MPH, there was an abnormal sound coming from the rear of the vehicle. There were no warning lights illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 23,000.
- Hudsonville, MI, USA
All four brake rotors show premature signs of corrosion, rears worse than fronts, needed to have rotors replaced after 24 months.
- Orchard Park, NY, USA
- Woodway , TX, USA