The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal felt spongy. The contact stated that the brake pedal had to be pushed unusually hard to activate the brakes. In addition, the contact stated that several unknown warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of Customer Service Program: 21B19; however, the contact was informed that the VIN was not associated with the Customer Satisfaction Program. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 34,000.

- Lebanon, OH, USA

The contact owns a 2020 Ford Escape. The contact stated that while driving at approximately 45 MPH, the braking system abruptly stopped working properly. The contact stated that the brake pedal was abnormally stiff. There was no warning light illuminated. The contact was able to drive a short distance to an independent mechanic. The contact stated that the independent mechanic inspected the vehicle and diagnosed the vehicle and determined that the power brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,200.

- Norristown, PA, USA

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Westbrook, CT, USA