10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 3,352 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The car continually has delayed acceleration. It revs and drives 2.5 mph for several seconds before it lurches into gear. It's extremely unsafe and I'm concerned about it happening on the highway. Ford is refusing to take an appointment with me to assess the safety of the vehicle until 2-3 months out (won't even put my name on a waitlist) and will not offer a loaner vehicle in the interim. The car has 15,000 miles on it and is under warranty.
- Garden City, NY, USA
The contact owns a 2020 Ford Escape. The contact stated while attempting to start the vehicle, the key fob would not unlock the door. The contact attempted to manually start the vehicle however, there was no electrical power and the engine was not cranking. The contact jump started the vehicle. The contact stated that the failure was intermittent. The contact drove the vehicle to a local dealer, where it was diagnosed and determined that the connectors between the battery, the Power Train Control Module (PCM), and the battery needed to be replaced. The dealer stated that the battery connectors were wet due to severe weather in the area prior to the failure. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 53,000.
- Norman, OK, USA
the auto start stop engine feature stops functioning intermittently no set pattern it randomly doesn't work. Never know if the engine will shut down when its supposed to or not
- Ballston Spa, NY, USA
2020 Ford Escape Titanium Hybrid - Battery does not start. Occurrence: twice at 15K and 21K. Total mileage on vehicle: 21K. Turning the ignition key of the Escape Hybrid, the electric motor is supposed to be activated. The electric motor, in turn, starts the gasoline engine. At this point, there is total failure.
- Ft. Myers, FL, USA
The contact owns a 2020 Ford Escape. The contact stated that upon entering a drive-thru line at a slow speed, the home screen went blank as the "network configuration error" warning message illuminated on the instrument panel. The contact then stated that the vehicle then shut off and could not be restarted after multiple attempts. The contact was unable to place the vehicle into neutral and had the vehicle towed to a dealer where it remained in their possession. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 17,000.
- Westminster, CO, USA
My car, at the time was a moving vehicle at a NYC parkway intersection. malfunctioned. Dashboard, navigation radio went black. Navigation panel shows vehicle network communications error. car stopped moving.gear can shift. hazard light or hatch can turn one. Once dealer restarted the car, system generated notification listed powertrain to restraint control and four wheel drive failures. But phone still kept connecting to car on Bluetooth. This caused me to have to keep dialing back to 911, AAA, Ford roadside and dealer service because call receiver kept thinking the call was not connecting So they would disconnect the call. hill assist and pre-collision failure reporter in 3/21. Sync failure was reported to sync support and ignored. I was told CRM was down and call back later. Apple product and level 3 had update its software to address it. It is one thing an old car stalls. We have police, roadside and Good Samaritan to help a single woman to pull off the toad. It is abominable that safety features malfunction. It is even more horrid when the paid Ford roadside assist-??s response at two calls was -??call911-?? when I asked them to walk me through recovery protocol. When I called my dealer service (queens Ford 7 miles away from incident location), I was told to look for backup key slot, when I could not locate it at the described location, I asked for manual page number, I was told to call roadside or sales department to express my dissatisfaction) I found the manual page. The location identified does not provide a place to insert key. It took almost two hours before Ford contacted me about tow. If NHTSA does not look into this there is no justice. My 2020 escape was purchased in sept 2020 with extended warranty. It has only 9000 mi one it. Dealer offered a loaner. But kept me waiting because -??it was too busy-??. I refused to sign loaner gsreemtn, they threaten to report car stolen. Auto generated report still says car is healthy
- Brookyln, NY, USA
When using the ac water drains down whirring harness down to floor near gas petal
- Abingdon, IL, USA
The Stop Safety Now light came on. Car stopped in a traffic lane. I attempted restart without success. I could also not get the transmission out of park while waiting for tow truck. I was then unable to restart the engine while the visual displays continued working. After about 20 minutes everything powered down and I was then able to restart. Very glad no traffic hit me.
- Palo Alto, CA, USA
After 2020 Ford Escape Titanium Hybrid did not start, it was towed to a Ford dealer. They diagnosed battery failure and put in a new one. When we drove away from the dealer, the car was disabled within one mile. They now say it wasn't the battery, it was the battery converter which I understand to be the equivalent to the alternator in non-hybrids. The vehicle is under new car warranty. My wife was fortunate she was in the right lane and could pull onto the shoulder with minimal steering control. Some alerts on Ford Plus app: "Powertrain Malfunction/Reduced Power." Also "Charge System Fault." And "Malfunction Indicator Lamp -- Regulatory."
- Silver Spring, MD, USA
The contact owns a 2020 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle hesitated before starting. The check engine warning light illuminated. There was an unknown sensor warning light showing a malfunction had occurred. The contact towed the vehicle to autonation Ford valencia (23920 creekside rd, valencia, ca 91355, (661) 382-4700) and was informed that the electrical wiring was soy based which attracted rodents and that the wires had been chewed through. The contact was informed that the wiring needed to be replaced. The vehicle had not yet been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.
- Santa Clarita, CA, USA
The hands free lift gate sometime works and then other times it will not. The other day at the car wash the tailgate would release when I would walk behind the vehicle while washing it. Also, the last time I filled vehicle with gas and cleaned the rear glass with water the tailgate would automatically release
- Chanute, KS, USA
Vehicle entered deep sleep mode with less than 300 miles after vehicle had not been started for 2-3 days. Vehicle had to be towed to dealership for full 12V battery re-charge.
- Berkley, MI, USA
Car jerks off to the side of there is a turn lane, almost pulled steering wheel out of my hands. Does this every time I go by a turn lane at any speed
- Tucson, AZ, USA
Rear trunk fails to open upon first startup of car
- Tucson, AZ, USA
Display is overheating and inoperable
- Cincinnati, OH, USA
Passenger side blind spot warning idicator in mirror come on when no other vehicle is present. At other times, indicator does not come on at all, even if a vehicle is present in the blind spot. This is a safety issue. Indicator cannot be trusted. Many owners report this same problem on forums. Ford has no solution.
- Woodridge, IL, USA
Purchased a 2020 Ford Escape on 10-31-2020. On 11-23-20-11-24-20 I got messages about the transmission and my wife couldn't put the car in reverse after going to the store. Took the car to the dealer they didn't even check the transmission only the engine and computer system. Ended up back in there the same day 5 times because the anti crash and brake systems wasn't working. The service tech then drove it around the corner 5 different times to get the computer system to kick in. Eight days later 12-4-20 I get stuck in my friends driveway. The car wouldn't go in reverse. Finally it did after 20 minutes. I take the car back and it needs a new transmission. The computer system and power train, crash assistance, anti collision system wasn't working either. They had just received the vehicle on 10-27-20. The car was picked out for me by the sales rep and it wasn't from off the lot it was in the back. I truly believe they knew the whole car was bad. They've had my car since the 12-4-20 and I'm still responsible for it and the loaner car. The sales manager and general manager told me I'll have to sue them using the lemon law of anything else goes wrong. It will and they know it. I have several reports that the transmissions on the 2020 Escape is one of the main issues. I also have all the reports sent to my phone from Ford pass. I also have a vehicle history report that the brakes, power train system, and restraints and driver assistance needs repaired also. This occurred in jacksonville, Florida. All these issues make this vehicle unsafe for anyone.
- Jacksonville, FL, USA
The rear view camera does not work half the time.
- Dearborn Hts, MI, USA
I just bought the car 2 weeks ago and have barely been driving it. 10/26 7am back up camera worked fine and at 630 pm while backing up-- it now has unviewable lines through the whole screen. It looks like my screen is corrupt or the back up camera is bad.
- Brookings, OR, USA
- Kingwood, TX, USA