8.0

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,124 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #18

Jan 082022

Escape

  • miles
the auto start stop engine feature stops functioning intermittently no set pattern it randomly doesn't work. Never know if the engine will shut down when its supposed to or not

- Ballston Spa, NY, USA

problem #17

Nov 232021

Escape

  • 17,000 miles
The contact owns a 2020 Ford Escape. The contact stated that upon entering a drive-thru line at a slow speed, the home screen went blank as the "network configuration error" warning message illuminated on the instrument panel. The contact then stated that the vehicle then shut off and could not be restarted after multiple attempts. The contact was unable to place the vehicle into neutral and had the vehicle towed to a dealer where it remained in their possession. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 17,000.

- Westminster, CO, USA

problem #16

Apr 182021

Escape

  • miles
The contact owns a 2020 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle hesitated before starting. The check engine warning light illuminated. There was an unknown sensor warning light showing a malfunction had occurred. The contact towed the vehicle to autonation Ford valencia (23920 creekside rd, valencia, ca 91355, (661) 382-4700) and was informed that the electrical wiring was soy based which attracted rodents and that the wires had been chewed through. The contact was informed that the wiring needed to be replaced. The vehicle had not yet been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.

- Santa Clarita, CA, USA

problem #15

Mar 312021

Escape

  • 1,100 miles
The hands free lift gate sometime works and then other times it will not. The other day at the car wash the tailgate would release when I would walk behind the vehicle while washing it. Also, the last time I filled vehicle with gas and cleaned the rear glass with water the tailgate would automatically release

- Chanute, KS, USA

problem #14

May 202020

Escape

  • 300 miles
Vehicle entered deep sleep mode with less than 300 miles after vehicle had not been started for 2-3 days. Vehicle had to be towed to dealership for full 12V battery re-charge.

- Berkley, MI, USA

problem #13

Apr 062021

Escape

  • 8,000 miles
Car jerks off to the side of there is a turn lane, almost pulled steering wheel out of my hands. Does this every time I go by a turn lane at any speed

- Tucson, AZ, USA

problem #12

Apr 062021

Escape

  • 8,000 miles
Rear trunk fails to open upon first startup of car

- Tucson, AZ, USA

problem #11

Mar 102021

Escape

  • 1,400 miles
Display is overheating and inoperable

- Cincinnati, OH, USA

problem #10

Dec 042020

Escape

  • 1,602 miles
Purchased a 2020 Ford Escape on 10-31-2020. On 11-23-20-11-24-20 I got messages about the transmission and my wife couldn't put the car in reverse after going to the store. Took the car to the dealer they didn't even check the transmission only the engine and computer system. Ended up back in there the same day 5 times because the anti crash and brake systems wasn't working. The service tech then drove it around the corner 5 different times to get the computer system to kick in. Eight days later 12-4-20 I get stuck in my friends driveway. The car wouldn't go in reverse. Finally it did after 20 minutes. I take the car back and it needs a new transmission. The computer system and power train, crash assistance, anti collision system wasn't working either. They had just received the vehicle on 10-27-20. The car was picked out for me by the sales rep and it wasn't from off the lot it was in the back. I truly believe they knew the whole car was bad. They've had my car since the 12-4-20 and I'm still responsible for it and the loaner car. The sales manager and general manager told me I'll have to sue them using the lemon law of anything else goes wrong. It will and they know it. I have several reports that the transmissions on the 2020 Escape is one of the main issues. I also have all the reports sent to my phone from Ford pass. I also have a vehicle history report that the brakes, power train system, and restraints and driver assistance needs repaired also. This occurred in jacksonville, Florida. All these issues make this vehicle unsafe for anyone.

- Jacksonville, FL, USA

problem #9

Apr 212020

Escape

  • 250 miles
The rear view camera does not work half the time.

- Dearborn Hts, MI, USA

problem #8

Oct 262020

Escape

  • 250 miles
I just bought the car 2 weeks ago and have barely been driving it. 10/26 7am back up camera worked fine and at 630 pm while backing up-- it now has unviewable lines through the whole screen. It looks like my screen is corrupt or the back up camera is bad.

- Brookings, OR, USA

problem #7

Aug 172020

Escape

  • 3,000 miles
When shifting from park to reverse, rear camera displays a dark screen with waves like a broken tv screen. This happens at least once a week and is not corrected by shifting back and forth from park to reverse. Occurs when stationary shifting to reverse.

- Hales Corners, WI, USA

problem #6

Jul 142020

Escape

  • 20 miles
The rear safety camera does not work get wavy lines similar to a bad tv picture.problem is by some reports due to hot weather (+ 70 farenheight) this is bs I have had 3 other vehicles same location same weather no problems. Runing ac does not solve problem.went to dealer tech found loose connection.but problem continues this is a definite safety failure that is not fixed by Ford.problem occurs when moved to reverse from park.hasoccured every day since delivery

- Milford, DE, USA

problem #5

Jul 022020

Escape

  • 500 miles
Back-up camera erratic, blind-spot indicator on passenger side mirror erratic, lift-gate opens sometimes just by walking behind vehicle or will come down on its own when open. Once, the sync 3 screen was extremely hot to the touch and the controls were frozen. This happened after start-up and the screen took a long time to boot up. Our local Ford service department is aware of these problems (and actually saw the back-up camera go spastic). Apparently, Ford is aware of the camera problem, but the replacement cameras give the same problem.

- Mundelein, IL, USA

problem #4

Jul 152020

Escape 4-cyl

  • 4,885 miles
The electrical in this car has been nothing but trouble. I bought the car with 2000 miles on it and I've had it about a month and I've had 4 issues with it. The first issues the cruise control epuld not work. I brought it in and they fixed it. My bottom cup holder broke twice now and it's like the bottom of it fell out. Today I get in my car to go to work and the speakers on the front drivers side of the car are not working. Is this typical of this kind of car or is it just my luck? I've had more issues with this car than I have ever had with any other car I have bought in a short amount of time.

- Butte, MT, USA

problem #3

Jun 282020

Escape

  • 4,090 miles
My 2020 Ford Escape's automatic transmission makes odd whirring sounds and shifts hard often while driving. Automatic transmission still has a hard time shifting smoothly even when the vehicles been warmed up and driven for at least 10 minutes. The rear view camera has a mind of its own and doesn't always work. Even when it is working the feed is usually terrible quality. When it doesn't work you can't see anything out of the rear view camera, the image quality turns greyish and images lag.

- Fort Hood, TX, USA

problem #2

Jun 152020

Escape 4-cyl

  • 2,830 miles
Backup safety camera and warning system fails outside temp is above 70 degrees and air conditioning has not been running long enough to cool the vehicle interior. When vehicle is parked outside in the summer the backup camera will not work until the air conditioning runs for about 10 minutes.

- Crystal, MN, USA

problem #1

Jan 232020

Escape

  • 40 miles
Most states require trailers of 3,000lb gvwr, and some states only 1,500lb, to have an independent braking system on at least one axle of the trailer. Ford sells vehicles with factory tow packages rated at 3,500lb, but does not supply even an optional electric brake controller. Further, they don't supply a "plug 'N' play" harness for an aftermarket controller as do many manufacturers. This situation has prevailed from at least 2013 onward. When we purchased our 2020 Escape sel with factory towing, we fully expected that this shortcoming would have been resolved. It has not. And that it has existed for two generations of the Escape spanning eight model years leads me to conclude Ford is willfully ignoring the laws of many states, and potentially endangering the drivers of these cars and other drivers sharing the roadways.

- Grants Pass, OR, USA