10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 2,484 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Back door of my,2020 Ford Escape SE, is stuck closed! Won't open at all with key fob or buttons on driver side or button on back door. Multiple times before it got stuck closed, the door wouldn't latch properly and bounce open randomly over bumps in the road!
- Mesa, AZ, USA
AWD fault at 58,000 miles. AWD module has to be replaced at approximately $750. Power train/drivetrain warranty good for 60,000 miles. Was informed at the dealership that it wasn-??t covered under the power train/drivetrain warranty. I have read several complaints from owners having the same issue. Ford needs to offer a recall and reimburse all funds.
- Vernon, IN, USA
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle parked, the contact was unable to start the vehicle. The vehicle was restarted after an hour. On another occasion, while turning left, the vehicle lost motive power. The vehicle was turned off and restarted. The vehicle was taken to a dealer where it was diagnosed that the battery needed to be replaced and codes for the PCM, and headlamp were retrieved. The vehicle was repaired. The vehicle was taken to a dealer where it was diagnosed that the A/C compressor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,000.
- Redondo Beach, CA, USA
AWD module has failed and per FORD is not covered in replacement cost. Multiple error messages about forward collision, AWB and adaptive cruise control. This module was covered un a previous customer satisfaction program (Customer Satisfaction Program 21B19) and in multiple issues noted in on line forums should be taken up for a recall. Vehicle appears to run more poorly and thus could put myself and passengers at risk for accident. The error shows up every time the vehicle starts up. I see there are over 40 complaints listed here and I am sure there are more.
- Newaygo, MI, USA
My escape continues to shut down after parking and will not restart. Push button light will sometimes turn green but will not come on, dial to P flashes but will not move. Sometime I can quickly jump it off and it restarts but most recently and to get someone to disconnect both batteries and reconnect and it will start -?? it acts like it has to restart the electrical system. I have seen many examples of others having the same issues
- Elberton , GA, USA
The shift selector locks in park when it gets hot. Several times the car has been disabled due to the shifter being locked in park. The car is in the driveway not allowing for our other car to reach the street. If we had an emergency we were without a car. In addition, no vechicle could get to our house. When the shifter is cooled down it will operate. Meaning that left over night or using some cooling device - like a plastic bag filled with ice water - applied directly can free the shifter up in an hour or so. This issue is mentioned frequently on the internet by other Ford Escape owners. In some cases they claim that Ford actually acknowledged the issue and had a dealer replace the shifter assembly at no cost to the owner. We do not feel safe with no access to transportation due to a disabled vehicle blocking our driveway.
- Royal Oak, MI, USA
Was driving the car when it suddenly went dead with the following message on the screen: -??Vehicle network communication error-??. By chance I happened to be able to coast off the road otherwise i would have been stranded on a very busy road. The vehicle was towed to a Ford dealer where the problem was reproduced, the car has been at the dealer for 1 week now with no idea what the problem is. There was no warning prior to the error appearing and the vehicle completely stopping. Reviewing Ford forums there are at least two other instances of this happening. Do not have any repair information yet as it is not fixed and the solution is unknown at this time.
- Eureka, MO, USA
The contact owns a?2020 Ford Escape. The contact stated that while trying to turn the inside vehicle lights, she accidently pushed the sunroof button. The sunroof cover broke. The vehicle was taken to the dealer, where it was diagnosed with the entire sunroof needing replacement. The vehicle was not repaired. The contact states that is a safety hazard because the vehicle gets extremely hot without the sunroof cover. The manufacturer was made aware of the failure and advised the contact to call the dealer. The failure mileage was approximately 34,500.
- Costa Mesa, CA, USA
I was driving home and all error lights came on. When I got home, my ford app said transmission failure, awd failure, hill start failure and pre collision failure. All of these are necessary to not get in an accident. I called the ford dealer and brought the car in for diagnosis ($200). Ford called a few hours later and said the AWD module is bad and needs to be replaced ($1k).My ford only has 36k miles over 4 years and I-??m the original owner. The vehicle has never been off road or abused in anyway. I see hundreds of people online complaining about this module going bad at such a short time. This should be a recall since ford knew about it with the 2020 vehicles but won-??t replace with their 5year 60k mile power train warranty. It-??s actually affecting my cars performance as I cannot use AWD and car runs sluggish.
- Port Monmouth, NJ, USA
Front passenger door is coming apart - literally the inside structure is separating from the frame of the car. The driver door is automatically locking even when key fob is in the car. When rolling up windows- the Automatic windows continue to roll up and down without touching the buttons. Engine is puttering upon start up- low idling. The engine cuts out when pressing gas upon driving.
- Arlington, TX, USA
Driver side door is literally falling off. The hinge is broken and the dealer says although it is a known issue Ford will not cover it. I cannot open the door or else will not be able to close it again. It took two men to close it once it broke and I've been using the passenger side door to enter and exit. I have 2 small children. All electronics inside of door are now non-functioning. Dealer wants $3,000 to repair. Not sure how a non-functioning door is not a safety issue. There are times when you may have to exit a vehicle in an emergency situation (like when it's on fire, in an accident, etc.) not to mention when you're driving down the highway and the door flies off.
- Houston, TX, USA
A software update to the SYNC 3 system was sent out to my vehicle after the update took place the radio system as well as navigation, backup camera, and self parking all failed to work. And the system never turned back on again. After diagnosis from Ford dealership it was declared that the APIM needs to be replaced. I tried to voice my problem to ford corporate via phone calls, emails, and letter and they did not acknowledge that the problem was from the update.
- Torrance, CA, USA
AWD control module needs to be replaced at nearly $1000. Just replaced the emissions sensor for $500. Both are known issues and one was a recall but not for my VIN.
- Sullivan, OH, USA
I have already put in a complaint about the broken spots welds, I am now adding to that complaint. I had the window fixed but because the door is broken I cannot roll down the window. My door is now not locking so stays open even when engaging the locks. The electrical system is giving me errors telling me that there is no key detected and so the engine won't start right away. The radio screen blacks out and doesn't work right, won't keep my settings anymore. This all has been happening since my door broke. I am sick of this car. Casa Ford says that my door is not covered by my extended warranty, but my window was, which was broken because of the broken spot welds in the door. This makes no sense since I am not able to use the window because of the door being broken.
- Las Cruces , NM, USA
The lift gate won't open. The "enable" and "disable" options on the vehicle screen are greyed out.
- Ypsilanti, MI, USA
entertainment system needs to be reset multiple times a day. bluetooth does not connect to the same cell phone i have been using and needs to be re-connected manually every time I start the car. stereo and gps are non-responsive and require restart to properly operate. Bluetooth needs to connect automatically to my phone.
- Livermore, CA, USA
Both front doors have broken spot welds. The driver-??s side window will not function properly-?" it only goes 1/3 of the way up and down when the vehicle is in use. There is also a loud popping sound when the door is opened.
- New Albany, IN, USA
Replaced AWD Module at 49,134 miles - four months after purchasing from a Ford Dealer. It is obviously a faulty module with all the complaints online. Individuals shouldn't have to spend a fortune when Ford knows there is/was a problem with the part, and failed to recall it and perform its due diligence. Ford makes the money and individuals keep going into debt. They need to be held accountable. Multiple repairs shops are aware of the problem! The safety of drivers/passengers is at risk.
- Medford, WI, USA
Driving the 2020 Ford Escape it completely shut down during a rain storm requiring us to pull off the main road coasting to a stop. Very concerned with the fact that The emergency flashers did not function and the rest of the dash and LCD panel went black. After 20 minutes I was able to get the vehicle started but the check engine light was illuminated and I was able to drive the 1/2 mile home. The car is in our driveway and I have a service appointment on 3/6. With this potential problem in place I do not want to drive it if it will shut down in the middle of the interstate highway.
- Orlando, FL, USA
- Plymouth, MN, USA