10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 9,289 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns 2020 Ford Escape. The contact stated that upon reversing out of his driveway, the vehicle shut off with a green LED light on the start button flashing. The contact called an independent mechanic and scheduled to have the vehicle towed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.
- Minneapolis, MN, USA
Car drove with no key for 16 miles down the highway. Two keys were confirmed that they were at our house and not in the vehicle. Spouse realized no key was present after going to Target and trying to start the vehicle to return home. The key was initially about 25 feet away in our laundry room (away from garage). Failure of push-start button initially.
- Fowlerville, MI, USA
I received a Safety recall notice in February 2023. I immediately called to schedule an appointment to have the work done. Upon driving to the dealership, I was told that they needed to order the part from Ford Co. and it would take a month to receive the part. I again called the dealership after 5 weeks had passed, and again they told me that Ford is not making the part available, when the Recall notice clearly states that it has. The dealership cannot give me any time frame that this part would be available, Ford Co. has not answered my email or phone requests. Can you assist me in this, I am driving a vehicle that could catch on fire.
- Los Angeles, CA, USA
I have been contacted by Ford that parts to fix the Safety Recall Notice 22S73/NHTSA 22V859 are available at Ford dealers since the letter, dated February 2023. I have called several times to a few Ford dealers and they state that they have not received parts from Ford for that recall. I want to alert the NHTSA that Ford is NOT following through on their responsibility to repair my affected vehicle and are not being honest about their ability to have the affected vehicles repaired! What is the problem" Why are they taking so long to get parts in and lying about the availability of parts when they contact their customers" Please put the proverbial "foot in their butt" since they seem to have no other incentive to make things right! I called dealers as recently as March 31, 2023 and was told still no parts for the repair!!!
- Amherst, OH, USA
2020 Ford Focus. Consumer writes in regarding unintended acceleration.
- Newark, IL, USA
The contact owns a 2020 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the vehicle failed to accelerate above 10 MPH. The vehicle was taken to the local dealer, where an unknown repair was completed; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the vehicle hesitated to respond while driving and depressing the accelerator pedal. The check engine warning light was illuminated. Additionally, one of the rear seat belts was fractured. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 19,000. VIN tool confirms parts not available.
- Toledo, OH, USA
Vehicle enters deep sleep mode within minutes of parking and won-??t start again until it is jump started. This software problem has left me stranded three times.
- Longmont, CO, USA
3.09.2023 I received a 2nd recall notice letter from Ford last week that the parts are now available and to contact my dealer to schedule an appt. I just contacted my dealer, and was told that the parts are extremely constrained from Ford TO the dealers, with them stating they are only getting 2-3 repair kits per week. I was placed on a list, and apparently am number 65 in the waiting queue and it may be 4-6 months before I get a call back. While my car is operating fine, I find it extremely deceiving that customers would be contacted saying the parts are available, when they clearly are not. I doubt you can do anything, but did want to report this as it certainly can impact the statistical chance of my vehicle being impacted by this recall. Regards,
- Marlton, NJ, USA
The contact owns a 2020 Ford Escape. The contact received notification of an unknown NHTSA Campaign Number related to the Enginehowever, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The contact had not experienced a failure.
- Eastpointe, MI, USA
The contact owns a 2020 Ford Escape. The contact stated that she heard a cracking sound in the front driver-??s side door. The contact then stated that the front driver-??s side window failed to operate as designed. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that an unknown front driver-??s side door latch assembly part needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 74,000.
- Sophia, NC, USA
The contact owns a 2020 Ford Escape. The contact stated that after coming to a stop at a traffic light or stop sign, when the accelerator pedal was depressed, the vehicle nearly stalled. The vehicle then lunged forward at an excessive speed. The contact stated no warning light was illuminated. The contact stated that the failure was at first intermittent but became more frequent. The contact had driven the vehicle to a local dealer, where it was diagnosed and determined that the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
- Bigelow, AR, USA
The contact owns a 2020 Ford Escape. The contact stated that on separate occasions while driving at an undisclosed speed, the vehicle intermittently hesitated and stalled. The contact stated that on multiple occasions he was able to restart the vehicle. The service engine warning light was illuminated. Additionally, the contact stated that while the accelerator pedal was depressed, the vehicle failed to respond as needed. The contact stated that on another occasion he smelled a burning odor throughout the vehicle. The vehicle was towed to the dealer where it was diagnosed that the engine control software needed to be updated along with unknown repairs. The vehicle was not repaired. The contact stated that he became aware that the VIN was included in the NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) from the Low Jack App. The manufacturer was notified of the failure and the contact was informed that parts would be available within two years. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 63,000.
- Florissant, MO, USA
11-30-22, Was driving home from Escanaba, MI to Hastings, MI on an extremely windy and snowy day. When I was about 5 miles north of Clare, MI southbound on US 127, cruise control on 71mph when my car started bucking, loosing power and flashing engine light. I was unable to maintain safe highway speed, I pulled to the shoulder and put on emergency flashers. With the cold and blowing snow, I did not want to be stopped on the side of the highway. I was able to maintain a 40-45mph on the shoulder and make it to a gas station parking lot in Clare, MI. I called AAA for towing service. Being out of town and not knowing the problem, the suggested towing to Auto-Lab in Mount Pleasant, MI. Auto-Lab could not look at the car until the next day. They called and reported a cylinder failure on the engine. They gave me 3 option of repair. Tear apart the engine, inspect and maybe repair, install a new OEM engine or install a used 7,500 mile engine. I opted for the used engine.
- Hastings, MI, USA
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver's side front door failed to close. No warning lights were illuminated. Additionally, there was an abnormal odor detected while starting the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 30,416.
- Dallas, TX, USA
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle jerked and stalled with the check engine warning light illuminated. The emissions failure message was displayed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 10,000.
- Los Angeles, CA, USA
This has happened a few times sporadically since I have owned the vehicle in 2020. As I am driving it will alert me to stop safely now. The car will loose power and not allow me to go past 15 mph. The screen will go blank and the ac will not throw cool air. This is concerning because since the car looses power, it is dangerous if I am at a fast speed. Once I pull over, sometimes I cannot turn off the car. And if I do turn it off, I cannot turn it back on for a few minutes.
- Hialeah, FL, USA
On June7th I was driving home in my 2020 hybrid escape when the motor quit and the car came to a stop, then smoke started coming out from under the hood, I opened the hood and flames shot out at the back side of the motor on the passenger side, oil was leaking on to the road and on fire, I called the fire department, when they got there all the fire finally went out as the oil burned up. I had the car towed that day to Purchase ford in Mayfield KY. where it is still at. At first I was told this would be a warranty covered job, the car had 37500 miles, the power train and motor are good for 60,000 miles. It was apparent this would take a long time to fix, and I told Ford I did not want the car back as it would be depleted in value with a history of a fire, In July I got a recall 22V484 for the very reason my car caught on fire. Come to find out the motor failed and thru a rod and a hole in the block let the oil leak out and catch on fire. I asked for a loaner but they did not have one, I rented a car and Ford finally paid for most of it but I'm still out $500, I have returned the rental car. I have made five months of payment on this car without having it. At first Ford said they would do a buy back, then they emailed me saying this was denied due to KY. guidelines? I also asked for another car of equal value and that will not happen. Finally Ford told me to accept the repairs on my car and take it back or they were closing my case. My case # is [XXX], my contact was customer service rep. [XXX]. The car has a value of about $25000 if it had not caught on fire. I feel Ford should reimburse me for my payments or give me another car of equal value or make up the difference I will lose if I take the car back. I also think they should provide me a loaner while my car is being fixed. Thank You [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Hickory, KY, USA
This is a hybrid and now (8/29/2022) 2nd incident of loss of power while driving on a busy highway along with error message Stop Safely Now. The gas motor fails to turn on and the electric motor and battery are too small to power the vehicle for more than a few hundred feet. The dealer performed TSB20-2365 back in November, 2020 to fix this problem. But now 22 months later it has returned. Like before, put the selector in Park and it locks up, can't even shift to Neutral to push the vehicle off of the highway. Someone is going to get killed due to this problem.
- Wylie, TX, USA
While normal driving received check engine light. Review message on ford pass received a exhaust gas recirculation system error. Had car repair at dealer with new sensor jul 15. Within a week had error reappear and clear. Approximately 5 weeks later the same error code is in again.
- Newport News, VA, USA
- Wheelersburg , OH, USA