The contact owns a 2020 Ford Escape. The contact stated that on separate occasions while driving at an undisclosed speed, the vehicle intermittently hesitated and stalled. The contact stated that on multiple occasions he was able to restart the vehicle. The service engine warning light was illuminated. Additionally, the contact stated that while the accelerator pedal was depressed, the vehicle failed to respond as needed. The contact stated that on another occasion he smelled a burning odor throughout the vehicle. The vehicle was towed to the dealer where it was diagnosed that the engine control software needed to be updated along with unknown repairs. The vehicle was not repaired. The contact stated that he became aware that the VIN was included in the NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) from the Low Jack App. The manufacturer was notified of the failure and the contact was informed that parts would be available within two years. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 63,000.

- Florissant, MO, USA

11-30-22, Was driving home from Escanaba, MI to Hastings, MI on an extremely windy and snowy day. When I was about 5 miles north of Clare, MI southbound on US 127, cruise control on 71mph when my car started bucking, loosing power and flashing engine light. I was unable to maintain safe highway speed, I pulled to the shoulder and put on emergency flashers. With the cold and blowing snow, I did not want to be stopped on the side of the highway. I was able to maintain a 40-45mph on the shoulder and make it to a gas station parking lot in Clare, MI. I called AAA for towing service. Being out of town and not knowing the problem, the suggested towing to Auto-Lab in Mount Pleasant, MI. Auto-Lab could not look at the car until the next day. They called and reported a cylinder failure on the engine. They gave me 3 option of repair. Tear apart the engine, inspect and maybe repair, install a new OEM engine or install a used 7,500 mile engine. I opted for the used engine.

- Hastings, MI, USA

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver's side front door failed to close. No warning lights were illuminated. Additionally, there was an abnormal odor detected while starting the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 30,416.

- Dallas, TX, USA

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle jerked and stalled with the check engine warning light illuminated. The emissions failure message was displayed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 10,000.

- Los Angeles, CA, USA

the auto start stop engine feature stops functioning intermittently no set pattern it randomly doesn't work. Never know if the engine will shut down when its supposed to or not

- Ballston Spa, NY, USA

The car jerks when changing gears.

- New Albany, OH, USA

The engine light in my 2020 Ford Escape keeps coming on. I took it to adamson, now stiverson dealership, a part was installed on the second visit. Two days later, the engine light came on again. I waited one week until I could get an appointment to return to the dealership on October 22, 2020. After waiting all day, I called the dealership and was told they had not had a chance look at the vehicle. I returned to the dealership on October 23, 2020 to have the dealership determine the problem. The car has hard transitions in accelerations at times and the engine light is on signaling a problem that has not been repaired. I have a warranty on my car. I am paying my notes and warranty but the issue with my "new" car is not resolved.

- Birmingham, AL, USA

Vehicle shifts very hard when normally driving and when auto start and stop feature functions. The transmission does not know what gear it wants to stay in, often times jerking very hard, which moves the entire car at a complete stop or tosses the driver in their seat when moving and shifting. The vehicle also stalled several times, loosing throttle and function, almost causing me to get T-boned by 2 separate cars in traffic. Overall, the vehicle has issues with transmission shifts, engine realizability, and general safety features as a whole. Someone can and will get seriously injured if this is not investigated and addressed. Vehicle has been taken into the dealer who can't fix the issue, despite it happening several times, and has insisted the customer drive the malfunctioning vehicle. Ford Motor Company was notified about the complaint and is processing a buy back on my personal vehicle. I just don't want others to get hurt.

- Poland, OH, USA

Today, 4/19/2020, two of my co-employees noticed that my 2020 Ford Escape was making a ticking sound. I didn't hear the ticking sound until I was waiting in line at arby's drive-through at about 6:30 pm Arizona time.. the ticking is coming from my engine area under the hood. The low oil level indicator light does not come on and there is no visible signs of an oil leak on the pavement where my Escape is parked. Could be bad spark plugs or camshaft. The Escape has been financed with Alaska credit union and I have not made the first payment yet. $1,000 has been put down, $500 initially and $500 on a promissory note.

- Phoenix, AZ, USA

Since day one of ownership, it has a vibration in the steering when approaching 25mph then the vibration continues all the way to 75mph. Also at approx. 25mph an low humming sound starts. The humming sound gets loader as speed increases along with the road noise. The humming and vibration stop as soon as you take your foot off the accelerator. But resumes again as soon as the accelerator is pressed. This vibration feels as if a wheel is loose or coming off or the the engine and transmission are going to fail causing a serious problem. This by no means is normal. Both dealerships personnel that drove the vehical said its not normal.

- North Port, FL, USA