The contact owns a 2020 Ford Escape. The contact stated while driving 75 MPH, there was excessive smoke coming from the exhaust, after which the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who observed a hole in the cylinder #1 piston, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was then towed to the dealer, who confirmed the diagnostic result. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 97,000.

- Watts, OK, USA

My escape continues to shut down after parking and will not restart. Push button light will sometimes turn green but will not come on, dial to P flashes but will not move. Sometime I can quickly jump it off and it restarts but most recently and to get someone to disconnect both batteries and reconnect and it will start -?? it acts like it has to restart the electrical system. I have seen many examples of others having the same issues

- Elberton , GA, USA

Premature failure of valve cover gasket and transmission. Valve cover gasket allowing oil to seep in to spark plug -??tubes-?? causing misfires. Transmission showing excessive wear for only 72000 miles.

- West Blocton, AL, USA

The car was bought at matt blatt kia in July 2023 certified pre-owned with 164 safety inspection check. 2 weeks ago the check engine light came on and it was code p0420. Kia told me to call ford and they told me I have to pay for the diagnostics and the repair. The car was smoking under the hood and didn't drive safely. It's at a shop and was told the catalytic converter needs to be replaced and it's 2300. He said ford's responsible for it because there's issues and I just found out there's an active recall from BEFORE I bought the car that was never fixed which caused the issue now. Ford refuses to fix the car and I've had to pay for a car rental the past w weeks and my car payment. The cars sitting at the mechanic. Soon as the engine light came on, I tried to take it where I bought it they said I had to pay for it and ford said it's not covered and neither dealer had loaner cars for

- Barnegat, NJ, USA

Was driving the car when it suddenly went dead with the following message on the screen: -??Vehicle network communication error-??. By chance I happened to be able to coast off the road otherwise i would have been stranded on a very busy road. The vehicle was towed to a Ford dealer where the problem was reproduced, the car has been at the dealer for 1 week now with no idea what the problem is. There was no warning prior to the error appearing and the vehicle completely stopping. Reviewing Ford forums there are at least two other instances of this happening. Do not have any repair information yet as it is not fixed and the solution is unknown at this time.

- Eureka, MO, USA

The car battery keeps being drained by modules staying active, this has affected my car so far twice in a year. This poses a safety issue as the car can get stuck and is inoperative. Ford has 2 service bulletins to repair the issue to reprogram the ABS module and PCM, they are SSM 49574 and SSM 49990. However Ford will not cover these repairs under extended warranty and although the issue initially occurred while under the 3yr/30k warranty but they didn-??t have the service bulletins out at that time. This needs to be listed as recall issue as many people on Ford forum have complained about this issue for 2020 Ford Escape hybrids

- Bedford, TX, USA

The camshaft leaks and has been recalled, but Ford is refusing to fix it-??.

- Peru, IN, USA

The contact owns a 2020 Ford Escape. The contact stated that coolant was leaking from the vehicle. The contact replaced the radiator cap; however, the failure recurred, and coolant was added. The contact stated that approximately 2 gallons of coolant was added. The vehicle was taken to the dealer where the cause of the failure was not found. The vehicle was not repaired. The contact discovered Technical Service Bulletin: 22-2229, however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.

- Metamora, IL, USA

Recall was issues 5/2023 for Engine Stall/Fire risk. There has been no remedy done and it's coming up on one year since this has been issued. This was expanded upon the July 2022 recall that drilled holes and removed grill shutters, but it was shown to not have alleviated this issue. The issue is a rod bearing breaching the engine block causing the potential for devastating and potential personal injury along with property damage. In reaching out to the dealer, no remedy has been issued yet....it's almost 1 year !!!

- Norfolk, VA, USA

UNKNOWN. I have received recall notice 23V380 in February 2024 after buying the car from a certified Ford dealer on October 24, 2023. The defect has not been remedied, and I need to sell the car now due to a job change outside of the country. This unaddressed recall and threat that the "engine could fail prematurely" has made it nearly impossible to sell the car at anywhere near the price paid. I am therefore demanding that Ford repurchase the vehicle from me and issue a full refund for all costs of purchasing the vehicle (including taxes and fees).

- Bloomington, IN, USA

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Chicago, IL, USA

78,000 miles second vehicles of this make/model that our business had the head gasket destroyed by - Coolant leaks into the engine -causing a need for an engine replacement that ford will not cover.

- West Sacramento, CA, USA

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Riverview, FL, USA

It has been nearly 10 months since Ford issued this recall (23S27) for the 2020 Ford Escape. There is a risk of fire if this engine fault is not resolved. Ten months is an unacceptably LONG time for the company not to have issued a satisfactory resolution to this dangerous situation.

- 6532 Route 82, Stanfordville, , NY, USA

The turbo started leaking coolant internally making a few components fail in the motor. It has a really strong smell of burnt coolant. It started leaking about one year and half ago according to the service manger it was leaking before replacing the turbo and there was a failure to inform me about that issue. Due to this leak motor has to be replaced. Prior to the repair a warning lamp or any other notification appeared.

- Anthony, NM, USA

My vehicle is continuously triggers a check engine light, which goes on and off. It states on the FORD APP that the engine is detecting that the exhaust gas recirculation system flow is higher than expected for the operating conditions. I have repeatedly requested that this be evaluated but every time I go in for service they tell me that they will not look at it unless the check engine light is on (Which it goes on and off all the time with the same record) and they refuse to go off the check engine history on my APP. There is also a sound coming from my driver side tailpipe that is low sound at idle but increasing whines/chirps during acceleration. I can't say for sure, but I believe these are tied together and the dealership tells me that i have to leave my car with them for at least 4 weeks for them to even take a look. I supposedly got an OTA update to resolve this issue, but it hasn't worked. Check engine light is still on and off.

- Louisville, KY, USA

Driving the 2020 Ford Escape it completely shut down during a rain storm requiring us to pull off the main road coasting to a stop. Very concerned with the fact that The emergency flashers did not function and the rest of the dash and LCD panel went black. After 20 minutes I was able to get the vehicle started but the check engine light was illuminated and I was able to drive the 1/2 mile home. The car is in our driveway and I have a service appointment on 3/6. With this potential problem in place I do not want to drive it if it will shut down in the middle of the interstate highway.

- Orlando, FL, USA

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Los Gatos, CA, USA

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sylvania, OH, USA

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Webster, NY, USA