10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 8,694 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The turbo started leaking coolant internally making a few components fail in the motor. It has a really strong smell of burnt coolant. It started leaking about one year and half ago according to the service manger it was leaking before replacing the turbo and there was a failure to inform me about that issue. Due to this leak motor has to be replaced. Prior to the repair a warning lamp or any other notification appeared.
- Anthony, NM, USA
My vehicle is continuously triggers a check engine light, which goes on and off. It states on the FORD APP that the engine is detecting that the exhaust gas recirculation system flow is higher than expected for the operating conditions. I have repeatedly requested that this be evaluated but every time I go in for service they tell me that they will not look at it unless the check engine light is on (Which it goes on and off all the time with the same record) and they refuse to go off the check engine history on my APP. There is also a sound coming from my driver side tailpipe that is low sound at idle but increasing whines/chirps during acceleration. I can't say for sure, but I believe these are tied together and the dealership tells me that i have to leave my car with them for at least 4 weeks for them to even take a look. I supposedly got an OTA update to resolve this issue, but it hasn't worked. Check engine light is still on and off.
- Louisville, KY, USA
Driving the 2020 Ford Escape it completely shut down during a rain storm requiring us to pull off the main road coasting to a stop. Very concerned with the fact that The emergency flashers did not function and the rest of the dash and LCD panel went black. After 20 minutes I was able to get the vehicle started but the check engine light was illuminated and I was able to drive the 1/2 mile home. The car is in our driveway and I have a service appointment on 3/6. With this potential problem in place I do not want to drive it if it will shut down in the middle of the interstate highway.
- Orlando, FL, USA
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Los Gatos, CA, USA
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Sylvania, OH, USA
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Webster, NY, USA
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Tucson, AZ, USA
We received an IMPORTANT SAFETY RECALL in June of last year (2023). The engine could fail, spewing oil with imminent fire danger. The "fix" was estimated to be available by October 2023. We have kept in contact with our Ford service manager, where we purchased the car & they still do not have any word about how to fix this or what parts to use. The last Ford recall for this car was a haphazard fix of drilling holes to let oil drain safely!? We are very concerned about driving our car with this possible break down & fire & this is our only vehicle. Please help us come to a satisfactory resolution for this safety problem. Safety Recall Notice 23S27/NHTSA Recall 23V380. Thank You!
- Lake Geneva, WI, USA
Drivers side Front door pops when you open or close it drivers side window won-??t let down all the way lift gate doesn-??t work most of the time but the most scary issue is riding down the road radio screen will read turn engine on or shut off to save battery this car is only 3 years old I shouldn-??t have these kind of issues
- Eatonton, GA, USA
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Louisville, KY, USA
This recall is very serious, I do not feel safe driving my car as it could explode and kill me, and or others. No eta on a serious recall, even though I am being forced to pay for repairs, and possibly cause more damage to my engine for this serious recall.
- Gainesville, VA, USA
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- New Paltz, NY, USA
I purchased the vehicle brand new in February 2020 and it has had persistent battery/electrical issues. In May 2022 the battery was malfunctioning and I was driving it to the dealership to be examined and it completely died while I was driving. The electrical system failed while I was driving. I have had the battery replaced at least 3 times in less than 4 years and, despite the battery being replaced less than a year ago, it needs to be replaced again. Ford is not willing to cover the replacement battery despite it being less than 1 year ago. Ford is not standing by their vehicle and refusing to accommodate the repeated battery issues, including catastrophic failure while driving.
- East Lansing, MI, USA
For NHTSA recall, 23V80, Ford has NOT provide a resolution to this recall from June 2023. I am sending in this complaint as Ford indicated in June 2023 letter to contact the Hotline if a repair is not provided in a reasonable timeline. As of 1/8/2024 there is no repair available.In addition, a loaner until the repair is completed is not available.
- East Lansing, MI, USA
Car frequently stalls. Will not restart. Dealer has been saying a fix will come, but it never comes. Your documentation says a fix in October. It's now January and no fix in site.
- Morgan Hill, CA, USA
Nothing has yet happened, however, Ford sent a recall notice regarding premature engine failure in May 2023. The recall (NHTSA recall 23V380) stated that they anticipated a solution by October 2023, but they have no solution still. I don't know what the nature of the defect is, but I did not anticipate waiting more than 8 months for a solution on something that could cause the engine to set on fire. This vehicle is a daily driver for us, and we'd like to take it on a road trip this summer, but the combination of heat and unknown engine risk makes me not want to risk it.
- Pensacola, FL, USA
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Greenacres, FL, USA
Recall 23S27 has no remedy available since May 2023, and Ford has not made any reasonable attempt to repair the engine that they say may catch on fire due to failure. Originally promised a fix announcement by October 2023, that has since come and went, then they said November and it's now December 24, 2023 and there's no fix for this issue. The previous related recall to increase ventilation did not work, nor does it address the defective engine block or other lubricated components that caused block breaches and subsequent fires. Why is Ford allowed to not fix this issue in a timely manner? I rely on this vehicle for family transportation and knowing that they have yet to come out with a repair means they are willfully risking the lives of their customers over the cost of repairing or replacing the engines with components that aren't defective.
- Wayne, MI, USA
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Atmore, AL, USA
- 6532 Route 82, Stanfordville, , NY, USA