The contact owns a 2020 Ford Escape. The contact stated while driving 35 MPH, the contact pulled into a parking lot and the vehicle stalled. The check engine warning light illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission fluid was black, and the transmission was replaced. The vehicle was repaired, but the failure recurred. The contact stated that after shifting to reverse the vehicle failed to respond. Additionally, while driving 35 MPH, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken back to the independent mechanic and the contact was informed that the catalytic converter valves were rusted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 118,000.

- Detroit, MI, USA