The contact owns a 2020 Ford Escape. The contact stated that the driver side door's hinge had disconnected making the door difficult to manage. The door emits a loud clunking noise when being opened and closed. The window had also become inoperable as a result and fails to go down past a certain point. The contact took the vehicle to the dealer who diagnosed that the door needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.

- Birmingham, PA, USA

The contact owns a 2020 Ford Escape. The contact stated that the driver side door had fractured at the hinge towards the bottom of the door. The window failed to go up and down. The vehicle had been taken to the dealer (Don Lee Ford Ashburn OH) who diagnosed that the door needed to be replaced however the vehicle had not been repaired. The manufacturer had been made aware of the failure and opened a case regarding the matter. The approximate failure mileage was 45,000.

- Ashland, OH, USA

The contact owns a 2020 Ford Escape. The contact stated that there was an abnormal cracking sound coming from the front driver-€™s side door hinge. The contact stated that the failure progressively worsened, with the front driver-€™s side door being difficult to close properly. The contact also stated that the front driver-€™s side window failed to roll down after several attempts. Upon investigation, the contact discovered that the window failure was also related to the door failure. The dealer was notified of the failure and provided an estimate for an inspection. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 76,000.

- Lexington Park, MD, USA