The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the message "restraint indicator lamp-?? was displayed. The contact-??s daughter retracted the seat belt and reinserted the seat belt, but the message remained illuminated. The contact stated that the vehicle was taken to a dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. On another occasion while the vehicle was started, the rear passenger-??s side window button was depressed, and the window fell inside the door. The contact stated that the vehicle was taken to the dealer where it was determined that several clips and the window regulator needed to be replaced. The front driver-??s side window was previously repaired under a Customer Satisfaction Program. The manufacturer was not notified of the failure. The failure mileage was 22,260.

- Clifton Forge, VA, USA

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was stationary, the window made a popping sound and the front passenger-??s side window failed to function as designed. The wrench and several unknown warning lights were illuminated. The vehicle was driven to the dealer to be diagnosed. The vehicle was diagnosed, and the contact was informed that several unstated maintenance repairs were needed. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 123,145.

- Baton Rouge, LA, USA

The contact owns a 2020 Ford Escape. The contact stated that the driver-side door's hinge had disconnected making the door difficult to manage. The door emits a loud clunking noise when being opened and closed. The window had also become inoperable and failed to go down past a certain point. The contact took the vehicle to the dealer who diagnosed that the door needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.

- Birmingham, PA, USA

The contact owns a 2020 Ford Escape. The contact stated that there was an abnormal cracking sound coming from the front driver-??s side door hinge. The contact stated that the failure progressively worsened, with the front driver-??s side door being difficult to close properly. The contact also stated that the front driver-??s side window failed to roll down after several attempts. Upon investigation, the contact discovered that the window failure was also related to the door failure. The dealer was notified of the failure and provided an estimate for an inspection. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 76,000.

- Lexington Park, MD, USA