9.8
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 411 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Driver door check arm bracket welds broke in door
- Mankato, KS, USA
The door stop arm welds broke on drivers side door. I cannot roll down window because of this failure on ford's part.
- Broken Arrow, OK, USA
2-23-24 2021 Gold Ford Escape AKA Goldie Purchased on 9-8-23 Miles at purchase 52,771 Current miles 60,054 2-22-24 I took my daughter to school. When I opened the door I heard a popping noise. When I got home I open the door to get out and heard a really big POP. I went to close the door it would not close. I gently tried to close it again but stopped because I did not want to make matters worse. I called a tow truck. The driver mentioned the door check was broken. My service advisor called to let me know the spot wells and door check were broken. She said I would have to take to body shop. My escape is available for inspection. I took Goldie to body shop 2-23-24. Advisor took pictures and said he would have technician look at it then send me a quote. He mentioned I may need a new door. After getting home I did some research on my issue and found the same issues are currently ongoing and Ford has not announces any solution to the matter. After reading the same issues online I am afraid to drive it. Anything faulty with a door in unsafe for me, my family and anyone else. The dealership I purchased Goldie from is aware of the issue because I had it towed there. The body shop knows because I went there and he took pictures to get me an estimate. The popping noise is all I heard which began est. 2-20-24
- Rock Hill, SC, USA
I reported a known critical safety issue regarding my 2021 Ford Escape Hybrid to Ford Motor Company and the dealer on 2/21/2024. I requested they repair this widespread issue to them requesting a free repair but they refused. This defect is also documented in Ford Service Bulletin SSM-50150. The issue is that there is a potential defect in the front door weld, which may cause the door to unexpectedly open while the vehicle is in motion, posing a significant safety risk to the driver, passengers, and other road users. My door pops and creaks and squeals every time the door is opened and the hinge seizes up. This is an operational as well as a safety issue, and the door has been reported in other cases to come open unexpectedly as there is a defect in the weld on the hinge of the driver door.
- Ohiopyle, PA, USA
I was issued a letter back in June 2023 on this recall. Parts were supposed to be available by October 2023. It is now almost March of 2024 with no remedy
- Lebanon, TN, USA
The door has spot wells I believe 6 total. 2 of them so far have come undone. It is the welds for the bracket that keeps the door from flying open.
- Mount Washington , KY, USA
Driver door hinge is not welded properly and when driving door opens
- Penitas , TX, USA
On the drivers side door, all of the rivets / welding have broken off creating a cracking / breaking sound every time the door opens. The door also will not stay open on its own, and often times will not open completely.
- Colchester, CT, USA
This is 1 of 3 2020 - 2021 Ford Escapes that my company owns and is affected by this known issue with NHTSA and Ford Motor Company as it relates to Ford Technical Service Bulletin (TSB) SSM 50150. The spot welds at the check arm attachment points on the driver door have failed. This has lead to a horrible noise and feeling when opening and closing our door. Sometimes the door does not shut all the way making this a safety issue. The door is now hard to open and close. The window is also inoperable as it either won't roll down at all or, if it does roll down, it will now roll back up. This issue has been inspected by 2 dealerships and they are not allowing our PremiumCARE extended Warranty to cover this. We have had 10's of Escapes with 100,000+ miles and this has never been an issue. This has occurred in this 2021 Escape and 2 of our other 2020 Ford Escapes (I will file complaints separately for them so NHTSA understands this is a massive issue Ford needs to fix ASAP and reimburse any customers who have paid out of pocket to get this fixed). NHTSA needs to issue a recall immediately.
- Chicago, IL, USA
drivers side door hinge broke, making it difficult to enter/exit the vehicle. Note: was NOT due to any high wind or carelessness on my part. Took to dealer this morning and they need to have BODY SHOP make repair!
- Naperville, IL, USA
Passenger door hitch weld came off. I can-??t open the door all the way and the window can-??t be open..
- San Antonio, TX, USA
Day after purchase of car, door was making noise. Took it to location ford dealer only to be told it's the door check welds and it's $3k+ to replace the entire door. It's gotten so bad, I have to force door to shut.
- Wichita, KS, USA
Door is cracking only at 38k miles and the thing pops when I open and shut it on drivers side sounds like it-??s going to fall right off
- Mountain Top, PA, USA
The driver's side door suddenly made a large popping noise when I opened it one day. Since then, it continues to make this noise and sometimes won't close all the way. The driver's side window has also stopped working properly. It will go down just a couple of inches and stop - fortunately, it's been able to go back up but it seems to struggle so much to close that I just don't use it anymore on the chance that it won't go up at all. I looked online for suggestions and discovered that I am not the only one with this problem. I cannot afford to repair it, so I am just living with it and hope that it will close every time I use it. I am careful to make sure the door seems to be connected on the times it struggles to close properly so that it won't open while I'm driving. I can't use drive thrus anymore as the window doesn't work and the door is risky to close right. I see that an investigation has been opened and I would like to make you aware that I'm having the very same issue.
- Excelsior, MN, USA
driver side door check bracket, makes cracking, crunching noise feels /sounds like it is ready to fall off.
- Mckinney, TX, USA
My door all of a sudden started making loud cracking sounds when I tried to open it. This progressively got worse and now the door will only partially open and the window will not go down. I believe I have a broken spot weld in the left front door at the check arm attachment.
- Westland, MI, USA
Drivers side -??Door Check/Hinge-??. Originally, the door made several loud -??popping-?? noises and was hard to open/shut. Eventually, it wouldn-??t shut properly. Vehicle repaired and then traded later. Drivers side door had the risk of coming off or not shutting completely. Yes. Yes. No. First appeared in April -??22
- Gainesville, GA, USA
Went to get in my 2021 Ford Escape opened the door a heard a metal sound clunking noise. Happened all of a sudden. Thought maybe someone hit my door but no sign of it being hit. Then Googled Ford Escape and that noise and found this has been a problem. Why has there not been a recall for this problem.
- North Blenheim , NY, USA
2021 Escape with 61,000 miles and normal use (commuting for work). The Driver door check arm welds have failed causing a crunching noise when opening and closing. Ford dealership says it's not a warranty repair and refuses to fix the problem. There are two SSM/TSBs regarding this problem SSM 51553 and SSM 50150. Problem is causing the driver window to not operate.
- Glouceste, VA, USA
- Crandall, GA, USA