Schedule repair maintenance with Spirit Ford Dundee MI on my 2021 Ford Escape on 1/16/2024 for water leaking in the spare tire compartment which created moisture to collect on interior windows and smell like mold. Spirit Ford said that it was leaking from the rear light and that was replaced. We drove the car as it was fixed and never had a reason to look back in the spare tire compartment as we thought it was fix. Last week [XXX] when the weather was started warming for a day after having snow/rainy days we noticed the car smelling again and looked in spare tire compartment to find that was full of water all the way to the top. So apparently the issue was never fixed correctly. Schedule an appointment for repair maintenance on the vehicle 03/10/2025 for issue again. As of 4pm on 3/10/25 the car had not been looked at. I received a call around 5pm and was told that they ran it through the water testing and did not see anything leaking. On 03/11/2025 around 1:30pm my husband informed that the vehicle repair is now out of warranty and will not be covered and would cost $729 to replace the lift gate seal. I asked why the repair was not covered as it was never repaired correctly the first time when vehicle repair was under warranty and was told well, they replaced the light. But that 1st repair did not fix the water issue now we as the consumer is responsible for the repair when it should have been fixed correctly the first time. If the issue was never fixed the 1st time, how am I to trust them again to fix it for the $729 that I shouldn't have to pay as I stated before should have been fixed. But let's not forget Ron basically blamed us for driving it since last repair and implying that is why the water was leaking in the same place. We had to pay for a diagnostic fee of $165 to tell us that it could be the seal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Monroe, MI, USA

The left front door stopper makes an abnormal sound, a popping noise when the door comes open.

- Minneapolis, MN, USA

Door fails to stay open. Closed on my leg and caused bruising. Window will not close once open. Dealer has known of problem for two months but says there is no one locally to fix it.

- Chazy, NY, USA

My driver side door began making popping noise and it has been discovered the weld has broken.

- Artesia, NM, USA

The check arm on my ford escape broke off at the welding attachment point which lead to me having to drive down the road for 10 miles with my door ajar in order to get home It started making a popping noise a few days ago then I opened my door tonight and it completely broke off

- Mount Calm, TX, USA

My door was on the recall list and needs to be replaced. I had this checked in September 2024 but the doors are on back order. My broken door is a safety hazard it is not shutting properly and has been known to open.

- Blairsville, PA, USA

Front driver side door started clicking when open/closed about a month ago. Yesterday it started a loud thumping sound when opening. Upon closer investigation, four points where the door was welded to the arm mechanism have broken. The loud thumping sound is the internal brace hitting the door.

- West Monroe, LA, USA

Left front door check arm welds broken away (same as SMS 50150). Popping sound when door is used. Driver door difficult to open posing a danger.

- Rochester , MN, USA

Bracket that holds the check arm device in the door broke loose. It is not properly welded to the inside of the doors. Left stranded because the door could not be shut. Other 2021 Ford Escapes are having the same issues. There was no warning to indicate a problem with the door.

- Parowan, UT, USA

A cracking sound is heard when the door is opened and closed

- Revere, MA, USA

Drivers door Arm assembly that limits door opening. First it started to have a small 'click' when closing. Then it had a loud clicking and snapping noise. Tried to lubricate assy. Didnt help. The next day, the door wouldn't close. Inspected the arm and found it detached from the door at the welds. In order to drive vehicle i unbolted the arm at the door jam and removed the two nuts from the arm assy. Then pushed the assembly into the door. Made sure it Fell to the bottom of the door. Window works and door now closes and opens normally. But the door opens too far and doesnt stay open on its own.

- Merced, CA, USA

Door check bracket pulled off of door.

- St. Marys , OH, USA

Hinge on the front driver door the weld broke loose

- Crandall, GA, USA

I HAVE TO KEEP PRESSING THE GAS HANDLE TO PUT GAS IN MY CAR BECAUSE THE [XXX] CARBON SENSOR [XXX] THINGY IS BROKE. also the door keeps clicking and TikTok says it-??s going to fly off. Now that-??s just dangerous. The clicky thingy is from something that is welded into the door keeps coming off of the car. Now that-??s [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Round Rock, TX, USA

The driver side door arm has broken without any reason. It now makes noise opening and closing and will need to be replaced

- Belfair, WA, USA

The spot weld on my driver's side door looks like it broke where the hinge is attached to the door. It's going to totally break.

- Corning, NY, USA

Driver front and passenger front door hinge making noise when opening. Dealer said a lot of people are having same issue but ford is only fixing ones when door falls off when weld completely breaks. Reported this to dealer on11/11/23 and was finally notified to bring in last week. Was called yesterday and was told not fixing at this time as was not safety issue yet! They said if door falls off it would warrant repair. This vehicle is under new vehicle warranty still and should be fixed without question. Dealer agrees it needs fixed but says they cant do anything now. I consider a possible door falling off a safety issue! Hopefully my wife does not fall out of vehicle when door falls off and maybe she can put it in back and drive to dealer with no door. Way to go ford!

- Portersville, PA, USA

The drivers door check arm welds are breaking, the plate is flexing inside the door.

- Sioux Falls, SD, USA

The door check system on the door assembly of my Ford Escape is attached to the body by three spot welds. These welds have come off and now it's not possible to lower the window. I was in a situation where I had to open the door to adjust my mirror on the road, this is very unsafe and can lead to accidents.

- Baltimore, MD, USA

Driver side door hinge pops when opening and closing. Spoke to a Ford dealer and since we are now just over 36,000 miles, our warranty is out. Concerned the door will not close/open or open while in motion. Need to drive this vehicle to work everyday.

- Pottsville, PA, USA