9.8

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
462 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #5

Jun 012023

Escape 4-cyl

  • miles
I have a Certified 21 Ford Escape Hybrid - I opened the drivers side door and the 3 welds to the hinge broke. The internet stated this is a common safety issue. It was a past recall with Ford. Ford is not honoring their quality, and refuses to fix the issue. Even the dealer admitted it is a common safety issue. The case number with [XXX] / Ford Motor Company [XXX] / [XXX] will not return calls, and I've been reaching out for 2 weeks. [XXX] a supervisor admitted this was a recall issue but my car escape isn't on the list... The dealer is trying to charge over $4000 to repair 3 welds. Please help, I don't feel safe with the door broken INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Sachse, TX, USA

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problem #4

Jun 122023

Escape

  • miles
At 38,000 miles I got into my car and it started making a popping noise on my drivers side door when opening it and closing it. After further inspection, I cannot put my window down and I am met with resistance whenever trying to open or close it. This poses safety concerns in the event of a car crash. Apparently this is not a recall item at this time and I am awaiting my dealership to even see if it-??s covered as it is past 36,000 miles.

- Frostburg , MD, USA

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problem #3

May 132023

Escape 3-cyl

  • miles
since I have owned this SUV the break has been bad I have taken it in with no help from ford now the weld on my drive side door has broken away from the frame. ford has told me that there nothing they can do about it, and I have to pay for the repairs. i have had the car for 2 1/2 years and i have read on line that this has happen to a lot of people

- Waldorf, MD, USA

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problem #2

Nov 292022

Escape

  • 30,000 miles
The contact owns a 2021 Ford Escape. The contact stated that when she opened the front driver-??s side door, she heard a popping sound. The vehicle was taken to the dealer where it was diagnosed that the front driver-??s side door spot welds failed and needed to be rewelded. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 30,000.

- Mount Laurel Township, NJ, USA

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problem #1

Aug 022022

Escape

  • miles
Driver side door - black door support assembly which opens and closes door - welds broke.

- Plymouth , MI, USA

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