The contact owns a 2021 Ford Escape. The contact stated upon taking the vehicle for the State Inspection, the contact was informed that the gateway module of the vehicle was not communicating, preventing the inspection from being performed. The vehicle was taken to the dealer, where it was determined that the gateway module needed to be reprogrammed. The contact was informed that a fee would be charged for repair. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 22N15 (Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing); however, the manufacturer informed the contact that the vehicle was not covered under the campaign. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 45,160.

- Auburn, MA, USA

The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was being Emissions tested, the contact was informed that the OBD Port was inoperable, and the emissions test could to be performed. The vehicle was taken to the dealer where it was diagnosed with a failed OBD Port. The contact was informed that the OBD Port needed to be replaced. The vehicle was repaired. The contact was informed that the repair was not covered under an unknown recall or warranty. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed, and the case was denied. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 36,702.

- Hoffman Estates, IL, USA

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Blaine, MN, USA

The contact owns a 2021 Ford Escape. The contact was informed at a State Inspection that the gateway module had failed and needed to be replaced to complete the State Inspection. The vehicle was taken to the dealer, where the gateway module was updated. The contact related the failure to Ford Campaign Number: 22N15. The manufacturer was notified of the failure but denied reimbursement for the repair. The failure mileage was approximately 14,300. A complaint was filed with the manufacturer as well as the NHTSA.

- Lansing, IL, USA

I was leaving work and my 2021 Ford Escape hybrid started but then a triangle warning light came on, a "stop safely now" warning appeared and the car shut off. There were no problems prior to this event. I had the vehicle towed to a Ford dealership in February where they replaced the 12v battery and the machine needed to diagnose the electrical issue was down. Yesterday I finally got news that it was firing code P0DE6 and the hybrid battery needs replaced as well. There have been several recalls related to hybrid batteries with these same warning indicators, however my car's VIN was not included in the recall. Could the recall be extended to include other vehicles that this is happening to? It seems as if there are many more out there than what the recall covered and it's a much bigger issue than Ford may realize. People's cars could just shut down in the middle of the road with little to no warning.

- Hamilton, OH, USA

Vehicle will completely cut off when stopped at lights sometimes. And I have to turn off vehicle and restart it to get vehicle going again.

- Kannapolis, NC, USA

The contact owns a?2021 Ford Escape. The contact received notification of NHTSA Campaign Number:?24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The manufacturer stated the remedy was expected to be available second quarter of 2025; however, it could not give an exact date. The contact had not experienced a failure. VIN tool confirms parts not available.

- Omaha, NE, USA

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when parts were available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Holly Springs, NC, USA

I was driving my 2021 Ford Escape, that I have not yet owned for four years, that I purchased brand new from a Ford dealership. I was driving to work just as I do on a typical morning at interstate speeds, when suddenly, the car refused to upshift, slipping gears. The car became jerky. I tried to accelerate back up to speed. The car was not moving and the RPM reading shot into the red. I see a large vehicle approaching me, and I begin to feel terror that I could become the victim of a car crash, due to a faulty Ford transmission! This moment was psychologically damaging, as I feared for my life. Eventually, the car regained speed slowly and I continued on my way. Then, at stoplights, the car continued to jerk and shift gears. Once I reached my destination, the car slammed into park, throwing me toward the steering wheel. My husband towed my car home. It has been taken to a local dealership where I received a quote for a new transmission and an oil leak repair, totaling over $11,000. This car at trade-in value is worth a similar amount. The transmission fluid was tested and found to be burnt and containing traces of metal in the fluid. The dealership has been helpful in diagnosing the repair. But from Ford, this low-standard is unacceptable. I could have been killed, injured, and caused harm to others due to this faulty transmission. I have reason to believe based on a class action lawsuit that took place in March of 2024, Ford knowingly placed faulty parts and transmissions into Ford Escape models that were produced from 2009-2021. I have called Ford corporate. They offered little to no empathy, offering a small amount of assistance, which was highly disappointing.

- Raymond, IL, USA

1. The Sunroof/Moonroof overhead fabric lining fell off the tracks when moving back, yes. 2. My safety was put at risk from the lining falling off the tracks and nearly completely covering my eyes and face while driving, which also puts the safety of others at risk. 3. I have heard numerous people and Ford Technicians noting that this is a common issue of the sunroof/moonroofs with other similar models. 4. It was completely inspected before financing at a dealership. 5. No prior symptoms or lights, I just tried to use my moonroof while driving on the highway a week ago and was nearly blinded

- Ovid, NY, USA

I have had multiple issues with the powertrain warning light illuminating. The first time it was decided to be low/dirty oil. This occurred about a month after purchasing the vehicle in 2021 with about 4000 miles. The second time it occurred about 6 months later. The dealer could not find a code nor replicate the issue. We thought I had bought bad gas. A year later it came on again, Ford dealership again couldn-??t replicate the issue. Finally it came on and stayed on and throttle position sensor was replaced in July 2022. Light came on again in November 2024. Auto parts store and dealership could not find a code. This time I had no coolant. Added coolant and it has not come back on again.

- Auburn, AL, USA

I see no recalls for 2021 Ford Escape SEL AWD 2.0L. Vehicle was parked next to house under carport all day and owner smelled smoke. Looked out house window and seen front of vehicle on fire and catching house on fire. The fire department put it out but the vehicle was a total lose and house has significant damage and is unlivable until repairs can be made. There were no indications this was going to happen. These models need to have a recall.

- Howell, MI, USA

The contact owns a 2021 Ford Escape. The contact stated that upon having the A/C unit serviced, the service technician shocked and burned himself on the wiring harness. The contact was informed that the vehicle was unsafe to drive due to the issue. The contact was informed that the wiring harness needed to be replaced; however, the part was on backorder. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 39,000.

- Florence, KY, USA

Left Driver door making popping sound when opening or closing due to spot welds failing. Left Driver door has no catch when opening until door is completely open. Left Driver door electronics affected due to spot welds failing this includes window up/down function and locking/unlocking. Claim filed with Ford customer concern and spoke to dealer. Ford wants $2600 to repair and will contribute $900 because vehicle is out of warranty.

- East Sparta, OH, USA

Stalls in traffic while in EV mode (Electric Vehicle mode). It has failed 3 times while driving in the last 10 days. This is unsafe because there is no chance to pull out of traffic.

- Clearwater , FL, USA

The contact owns a 2021 Ford Escape. The contact stated that while in the reverse(R) position, the vehicle independently increased in speed without warning. The contact made multiple attempts to stop the vehicle by depressing the brake pedal; however, the brakes failed to operate as needed. The contact crashed into a fire hydrant but the air bags did not deploy upon impact. The contact suffered pain in her stomach and neck but did not seek immediate medical attention. The fire hydrant was damaged as a result of the failure. A police report was filed. The vehicle was towed to an independent mechanic where it was repaired. Since the repair, the contact stated that the vehicle would shake when driving over 30 MPH without warning. She also mentioned that a loud, squeaking noise would emit from the vehicle while in reverse. The contact took the vehicle to a dealer where they were unable to diagnose the failure. The manufacturer had been notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 3,000.

- Detroit, MI, USA

Speed is telling me the limit is 80 when there is no speed limit like that in the area and the speed limit actually is 45. Steering wheel keeps telling me to put my hands on the wheel when both hands are on the wheel.

- Pengilly, MN, USA

I just had it in the shop. The car acts like there is going to be a collision when nothing is in front of it. Also try-??s to pull me off the road. Been computer and electrical issues since I bought the vehicle.

- Pengilly, MN, USA

In September 2021 the car had 2 incidents of not being able to stop with the brakes while backing down my drive. The auto stop shut down was on. In the first instant I almost hit a senior with a walker. He fell but only scraped his hand and was not hit by the car. The second time, May 2022, the car crashed into the neighbor's front porch and took down a fence, I got out of the car and then fell in the street and broke my pelvis. The third time I was going down the steep drive and was able to steer the car until it stopped. The 4th time< May 6, 2022, I was backing out of a parking space, May and did not turn off the engine stop button and the car went into reverse don the lot. I managed to avoid hitting a row of cars and 1 man before I got the car to stop.

- Erlanger, KY, USA

The contact owns a 2021 Ford Escape. The contact stated while driving approximately 5 MPH and coming to a complete stop, the vehicle lost motive power and stalled. The failure recurred several times. The battery warning light was illuminated on the instrument panel. The vehicle was not taken to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V149000 (Electrical System, Hybrid Propulsion System) however, the VIN was not included. The manufacturer was not notified of the failure. The approximate failure mileage was 4,600.

- Brownington, VT, USA