You-??re making the new ford cars unsafe for shorter women. I just bought a new ford escape. I-??m 5-??3-?? tall (short, but not far from average) and the 2023 ford escape seat HEADREST DOES NOT FIT. My seat is relatively farther forward so my feet can reach the peddles and the seat back is sort of straight up so that I can reach the steering wheel. This puts the headrest pointing forward into my head. I like to wear a ponytail which makes it even worse. The car should accommodate multiple sizes and hairstyles. The old 2013 edge headrest was adjustable and worked, but not this miserable piece of garbage. I-??m ready to turn the headrest backwards or chuck this headrest. Please provide a solution!!! P.S.I actually wanted to buy the new ford edge, but couldn-??t because the headrest was worse. You-??re making Ford cars unsafe for shorter women. Smarten up!

- Nipomo, CA, USA

The contact owns a 2023 Ford Escape. The contact stated that while exiting the vehicle, his right leg made direct contact with the floor seat railing, causing a minor laceration. The contact stated that to prevent further injury, the contact duct taped padding to the end of the seat railing. The dealer was not notified. The vehicle was not repaired. The manufacturer was notified of the issue and informed the contact to reach out to Ford's warranty department; the contact was then transferred to the NHTSA Hotline. The failure mileage was 600.

- Souderton, PA, USA