1.6
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 106,000 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
While traveling on an interstate highway, the vehicle displayed "stop safely now" message along with an audible chime and a red triangle with exclamation point symbol. The gas engine shut down and the vehicle lost power coasting from highway speed to around 35 mph. The vehicle remained under hybrid electric power allowing me to move to the side of the road. My vehicle is around 7.5 years old and has 89,000 miles. I researched this issue and it appears to have occurred with several of these type vehicles. The dealership reported that they retrieved error codes P1aod, P0A3E, B139. The dealership says that it requires replacement of the hybrid drive train motor electronics cooling system (mecs) water pump (part# 5M6Z8C419A) and (part# al8Z19E66F). There is a technical service bulletin (tsb) 08-24-5 that seems to relate to similar problems. The problem is not covered by the manufacturer 8 year /100,000 mile hybrid warranty according to Ford customer relations despite both parts being part of the hybrid drive system.
- Arlington, VA, USA
My vehicle was running perfectly and had just been serviced. I was driving with my wife and children in mild conditions when the "stop safely now" message appeared at the same time the vehicle lost all power and was in a glide. We luckily made it to the side of the road as we were traveling in the number 1 lane furthest from any place to stop. We were nearly killed by a truck trying to get over to the side of the road. This has happened on 3 other occasions in the following months. All instances but one were on the highway. All put me in a very dangerous situation.
- Tustin, CA, USA
Driving home, on highway 880, 110 miles from home, our car loses all power, accelerator stops working completely. We coast to the side of the highway. Turn key to off position, start it up again. As we drive off - absolutely no warning - car stops working again and again. This occurred over a dozen times. Losing power on highway, we hit the hazard lights and try to maneuver over to the side of the road, coasting. The worst was coming over 152, hecker pass. Nowhere to pull over. We lost power many, many times with absolutely no warning. It turns out the car needed a new transmission cooling pump. There is a tsb (08-24-5) out on this car stating that "this condition may result in reduced power as the system activates fail safe operation." There is no "reduced power" - there is absolutely no power! very unsafe. We are lucky to have survived the drive home. Ford is very aware of this part being defective and has designed a completely different transmission cooling pump (found "on the shelf") to replace the ones that are defective and going bad in the cars they sold. I bought this brand new 2007 Ford escape and feel my safety has been compromised by Ford not recalling this part that causes such an extreme "fail safe" mode as stopping my car on the highway, repeatedly. I have the "old" transmission cooling pump that was removed from my car that stopped working. I think that Ford should reimburse us for the cost diagnostic work and replacement of the new part, including labor. My back has been in spasms for 3 days now because of the stress from the drive home that took almost 5 hours. I would like Ford to reimburse us for the repairs of $554.
- Corralitos, CA, USA
- La Grange, NC, USA