The contact owns a 2010 Ford Escape Hybrid. The contact stated that while operating the vehicle, the "Power Steering Failure" message displayed, and the steering wheel was difficult to turn in either direction. The vehicle was taken to the local service center who determined that the Power Steering Control Module (PSCM) was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 202,000.

- Muskegon Heights, MI, USA

The contact owns a 2010 Ford Escape Hybrid. The contact stated while driving 50 MPH, the vehicle lost power steering functionality. The message "Power Steering Assist Fault" was displayed. The contact turned off and restarted the vehicle; however, the failure persisted. The contact stated that she was able to continue driving by using physical strength to steer the vehicle. The contact stated that the vehicle was parked at the residence. The dealer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer and to the NHTSA hotline for assistance. The failure mileage was approximately 130,000.

- San Jose, CA, USA

The electric power steering stopped working 3 times while driving my daughter had to put the flasher on and muscle the car to the side of the road the last time she was almost hit by another car. At the same time the radio and fdim would come on erratically and really loud. Took the car to larry H miller Ford in slc Utah they charged her $90 which she never agreed to, reprogrammed the car only and replaced no parts. Larry miller Ford sent my daughter out with a car that is not safe, the radio and fdim still go off and on in a startling fashion and knowing that this problem will most likely occur again. I just want the car fixed so all safety hazards are addressed.

- Salt Lake City, CA, USA

My vehicle was in park and I started it. The 'power steering assist fault' alert sounded and displayed. I could not physically steer the car and my husband had to drive the car home. We took it to our usual mechanic, who ran diagnostics and found dtc B2278. He did not want to replace it, and suggested we look into a recall. He even provided the recall number which appeared applicable. Our vehicle was manufactured at the Kansas City plant during the manufacture time frame of recall 14S05, but our VIN does not show eligible for the recall. We believe it should be included in recall 14S05, since that specific recall was for this exact problem, known to occur on vehicles manufactured at that plant during that timespan. I would like to know the exact reason my vehicle is not currently included in recall 14S05. I would like to know specifically which criteria is used to decide which VIN numbers are eligible for this recall.

- Griffith, IN, USA

While I was driving during colder weather suddenly it lost complete steering power this resulted in very hard steering. This occurred a few more times. There was no warning lights prior to this happening and no warning lights during the failure.

- Lakewood, NJ, USA

The contact owns a 2010 Ford Escape hybrid. While driving approximately 15 mph and attempting to make a turn, the vehicle lost steering ability. The vehicle was driven to an independent mechanic who determined that the electric power steering assist failed and needed replacement. The vehicle was driven to latham Ford (637 columbia street ext, latham, NY 12110) and was awaiting diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 231,000.

- Melrose, NY, USA

My vehicle steering is locked no movement it says steering system assistance it is binding very hard.

- Bristow, VA, USA

Power steering: Wife started car with baby in the back, and the power steering system was out. Cluster displaying "power steering assist fault". fuse appears to be intact. Contacted Ford about recall# 14S05, and multiple reps say there is no active recall, even though it's listed on the NHTSA site.

- Chicago, IL, USA

I received an error about my steering assistant and then my steering just went out. It was extremely hard to turn the wheel and I was driving my mother home. I am lucky we weren't both killed! or killed someone else!!! I was surprised to find out that my VIN isn't covered as part of the recall that involves this same issue. It will be $900 to fix and I'm unsure how to complain. Ford is an upstanding company that I though stood by its products but I'm finding out that may not be the case. It is unfortunate to my family as well, since its only a few weeks until christmas but will need to pay this expense. There is a sticker on the windshield that says it was made in Kansas. Based on the recall in place that is the plant affected. I can send a pic of that sticker if you need it.

- Dayton, OH, USA

The contact owns a 2010 Ford Escape hybrid. While driving at low speeds, the vehicle lost steering functionality. The contact stated that the power steering required excessive effort to operate. The power steering and traction stability control warning indicators illuminated. Leif johnson Ford (501 E kaenig ln, austin, tx) diagnosed that the steering column needed to be replaced. The manufacturer was notified of the failure and referenced NHTSA campaign number: 14V284000 (steering). The contact was informed that the recall was satisfied after the software was updated. The contact stated that the recall letter stated that there were three steps that were to be performed regarding the recall; however, the dealer only performed the first step. The failure mileage was 95,000. The consumer wanted to add 4 questions to evoq and they are as follows: Why or how, would reprogramming the pscm remedy the faulty torque sensor" why would or how could this satisfy the recall enough to close it out, all the while, the faulty torque sensor is still in my vehicle? if a software update was completed, customers should keep a faulty part in their vehicle, even though that faulty part is prone to a failure that could lead to an accident? if this is not the position held, can you confirm for me then, it seems to be the position of Ford, that if the replacement parts have a lower probability of failing, this still does not warrant an extension to the coverage for those older/original parts, is this correct"

- San Antonio, TX, USA

Problem first arose while driving ~60 mph on highway, there was a slight jerk of the steering wheel, as well as a dinging-alarm heard. Did not notice a warning on the dash at the time, car drove fine the rest of the day besides this quick incident. A few days later, the power steering went out upon turning right at a stop light, steering was very hard but manageable. Upon starting the car again later the same day, I noticed a message of "power steering assist fault" on my dash along with dinging heard, and no power steering at all. Drove home without power steering, forced and difficult turning. Found that there were recalls for this problem of my car, just not for my VIN specifically.

- Hillsboro, MO, USA

My vehicle is covered under recall #14V284000. I have tried 4 times with local Ford dealership to setup this appointment and each time gotten a run around. Dates and times I attempted to try: Feb 15th at 4:07pm, Feb 11, Feb 8th, 2:15pm, Feb 1st, at 1:45pm and Jan 2nd at 2:45pm. Ford is clearly trying to avoid fixing my truck and has given me excusing ranging from we will have service department call you back to no one is in the service department right now. Never have they called me back once. I consider this criminal intent to avoid fixing this issue till my vehicle is over the 150,000 limit. I am expecting NHTSA to promote this case as such or I will do so with every means at my disposal.

- West Linn, OR, USA

The steering assist system turns on and off at will and makes the vehicle nearly inoperable and definetly a safefty issue.

- Pickerington, OH, USA

Powersteering light came on, power steering failed. Reset by turning car off, then restart... did this more than 4 times.

- Poplar Grove, IL, USA

The steering stops with no warning. It first happened in 2011 with 27,259 miles and the dealership replaced the power steering column/module assy. It is happening again. There is a recall, but the dealership said our car was not part of that recall and they couldn't get the code to come up so they did nothing! this last time, my young daughter was driving!

- Fenton, MI, USA

The steering wheel became hard to operate when I started it up and began to drive. This now happens on occasion when the vehicle is started. There is no way to know when it may get worse and fail during a turn or at high speed. I have seen many complaints of this same problem from this same make and model online.

- Milan, MI, USA

I was driving like 25 mph & suddenly steering got locked & I had to stopped & I turned off the engine & restarted again then it was working normal.I am afraid if it happens on highway.

- Skokie, IL, USA