5.7

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,000 miles

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problem #1

Aug 032022

Escape Hybrid

  • 15,000 miles
The contact owns a 2020 Ford Escape Hybrid. The contact stated while driving 25 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. The contact stated that the vehicle rolled downhill into another parking lot and the contact parked the vehicle. The message "Drivability Unsafe" was displayed. The vehicle was towed to the dealer where it was diagnosed that the battery had failed and needed to be replaced. The dealer sent a diagnostic report to the manufacturer who declined to cover the battery replacement and advised the dealer to replace several unknown parts connected to the battery. The contact followed up with the manufacturer and a case was opened. The vehicle was not repaired. The failure mileage was approximately 15,000.

- San Francisco, CA, USA

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