The contact owns a 2020 Ford Escape Hybrid. The contact stated that the vehicle had been repaired under NHTSA Campaign Number: 23V380000 (Engine). The contact had taken the vehicle to a dealer and stated that the dealer only updated the powertrain control module, and had not inspected the engine. The contact stated that there was still a risk of an engine compartment fire. The vehicle was repaired. The manufacturer was not informed of the issue. The failure mileage was approximately 72,000.

- Erie, PA, USA

The contact owns a 2020 Ford Escape Hybrid. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Vadnais Heights, MN, USA

The contact owns a 2020 Ford Escape Hybrid. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Brookhaven, NY, USA

2020 Ford escape. Consumer writes loss of engine power while driving. The consumer stated the dealer performed a software update and that the engine should not fail again. The manufacturer was notified but, did not offer any assistance.

- Brooklyn, NY, USA