I was driving on the interstate when the first incident happened doing about 65 mph, I noticed my truck started driving funny so I slowed down and I head I loud pop. Knew right then and there I blew a tire on the rear. Had a hard time trying to get to the side of the shoulder. It caused alot of damage to the rear fenders, back bumper, bent my rim scratches all down the side and window. Its was just me and my boyfriend at the time. The 2nd incident happened with 6 kids under the age of 5 in the truck. This time it [xxx] near flipped us. Had a hard time controlling the truck but managed to get it to a safe place. This cause damaged under my truck and ripped my running board and attaches to my rim.so I blew 2 tires that were in good shape that had been checked in 3 days. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Jacksonville, FL, USA

I purchased my 2000 Ford excurion in summer 2003. The interior lights have been repaired several times times for staying on randomly. The backup beeper has never worked and when I tried to have both items repaired under the $2000 extended warranty I bought they told me it was not covered. I also have seen the records for this vehicle from the previous owner (that the dealership accidentally sent me) and the vehicle had been in for the same problems as I have before I ever purchased it and that was not disclosed. The paint in the winter of 2003-2004 started peeling off of the area bove the windshield and the roof of my vehicle. I took it to the dealer and they told me there was nothing they could do because it had been repainted. I took it to a body shop and they told me that the paint lines show that the vehicle was never repainted and that they have seen several Ford vehicles with this problem, and Ford is very relucatant to help people in thi situation.. my husband now has a Ford truck too which he purchased used, and has the same interior light problems I have. The last time I contacted the dealer to have the Ford representative contact me, I never even received a phone call from the service manager or Ford. They ignore my contact and calls, especially randy in the service dapartment. The original complaint I made to them was 2 1/2 years ago and they have done nothing to help me or resolve my problem.

- Brunswick, OH, USA