10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 5 / 1
- Average Mileage:
- 38,368 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Head on crash, and airbags did not open.
- Nederland, TX, USA
While driving my 2000 Ford Excursion at 35 mph. On a posted 35 mph. Road another driver ran a red light, to avoid hitting him I veered away and ran off the roadway striking a tree head on. No front air-bag deployment.
- Westland, MI, USA
Airbags failed to work in 35 mph crash.
- Belchertown, MA, USA
2000 Ford Excursion was involved in a head on collision with a Ford Focus. The air bags did not deploy. $ $10,000 in damage was done to Excursion and Focus was totaled.
- Macomb, MI, USA
Consumer states that while driving at 30-45 mph the consumer hit a tree straight on, and none of the air bags deployed. Contacted dealer.
- Griffin, GA, USA
We were run off the road on I-70 traveling through moab, Utah when our Excursion smashed head on into the side of a frozen solid rock hill traveling 80 mph. We were then launched into the air and proceeded to flip end over end several times before coming to a halt at the bottom of the ravine upside down. The front end of the vehicle is gone along with the top and back end. At no time did the airbags deploy. We contacted Ford to report this problem and after finishing their investigation we were told that the impact to the front end of our vehicle was not substantial enough to cause the airbags to deploy. We have several pictures of this vehicle after the crash and it is clear that the impact was hard enough. My husband suffered a severed tongue, chest and neck injuries and various abrasions. I suffered a cut above my left eye, chest injuries, and abrasions. Our daughter only suffered from several abrasions. No one was seriously injured, however, my husband and I both still suffer from ongoing chest pain. Ford has been completely uncooperative with our efforts in providing this information. I hope the information provided will require Ford to, once again, re evaluate their safety features and equipment. Thank you. Sincerely, [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Walnut, CA, USA
Consumer impacted a pole at approximately 20-25 mph. Airbags failed to deploy. Please provide any additional information/attachments.
- Carlisle, PA, USA
While traveling 15 mph and making a turn, and as a result of an accident, air bags did not deploy.
- Alexandria, KY, USA
- Damascus, MD, USA